Understanding billing can be an afterthought until an unexpected charge catches you off guard. At Mobile Attic, we know how important your finances are, and that's why we've created this comprehensive refund guide. Here, you'll find clear explanations of how our refund process works, who is eligible, and step-by-step instructions to help you request your money back swiftly and easily. We're here to ensure you have the support you need for a smooth experience with your account.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve the email you received after your purchase to confirm the transaction details.
Account Information: Have your Mobile Attic account login information ready, including your username and password.
Transaction ID: Locate the unique transaction ID associated with your order, typically found in your order confirmation.
Delivery Details: Prepare any specific details about the delivery of your mobile storage unit, including dates and locations.
Reason for Refund: Clearly outline your reason for the refund request, referring to their specific refund policy guidelines.
Photos or Documentation of Issues: If applicable, provide photos or documentation of any issues with the service or product that would warrant a refund.
Payment Method Information: Have details about the payment method used for the purchase, such as the last four digits of the credit card.
Customer Support Communications: Keep copies of any prior communications with customer support regarding this issue.
Cancellation Confirmation: If applicable, ensure you have confirmation of any cancellations made prior to the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Check
10-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mobile Attic
At Mobile Attic, user eligibility for refunds is determined by specific scenarios related to our portable storage and rental services. Understanding your rights as a user is essential in managing your account and ensuring that you have a clear understanding of the refund conditions that may apply to your situation.
Below are situations in which you might be eligible for a refund:
Cancellation of Services: If you cancel a rental agreement before the scheduled delivery date, you may qualify for a refund of the prepaid fees, depending on the timing of the cancellation.
Service Interruption: In the event that there is a significant disruption in service that affects the availability of your rented storage unit, you could be eligible for a pro-rated refund for the duration of the interruption.
Incorrect Billing: If you notice discrepancies in your billing amount, such as being charged for additional days that were not utilized, you may wish to inquire about potential adjustments to your account charges.
Promotional Adjustments: If you have entered a promotion that was not applied correctly to your account, you might be eligible for a refund of the difference if qualified under the promotional terms.
Return of Equipment: If you return equipment in compliance with Mobile Attic’s policies and within the designated time frame, you may be eligible for a partial refund of any fees associated with the rental.
If you believe any of these conditions apply to your account, we encourage you to reach out to our customer service team for assistance in reviewing your specific situation and understanding your potential eligibility for a refund.
Step-by-Step Process to Request Your Mobile Attic Refund Like a Pro
If you purchased through themobileattic.com:
Visit themobileattic.com.
Scroll to the bottom and locate the Contact Us link.
Fill out the contact form with your details.
Include your account email and membership details.
Specify the desired refund and mention that your subscription renewed without notice.
State that the account was unused to strengthen your request.
Submit the form and wait for a confirmation email.
Monitor your email for further instructions or confirmation regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your membership with Mobile Attic and tap on it.
Scroll down and select Report a Problem.
Choose your reason for the refund, emphasizing that the subscription renewed without notice.
Complete the report and submit.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines) in the top-left corner.
Select Account.
Go to Purchase History.
Locate your Mobile Attic subscription and tap on it.
Select the Request a refund option.
Mention that the subscription renewed without notice.
Highlight that the account was not used.
Follow the prompts to complete your request.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Streaming Channels.
Select Your Channels and find Mobile Attic.
Go back to Settings from the home screen.
Choose Privacy, then Manage Subscriptions.
Select Mobile Attic and click on Manage Subscription.
Explain that your subscription renewed without notice.
Indicate that the account was not utilized.
Follow the procedures laid out by Roku Support for your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mobile Attic for Refund
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Copy
Subject: Refund Request – Mobile Attic Account [Your Email]
Dear Mobile Attic Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are relevant documentation for your review.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Your refund is being processed. Please allow up to 5 business days for it to be reviewed.
Processing
Your refund is currently being processed by our financial team.
Funds should be credited back to your original payment method within 3-5 business days.
Refunded
Your refund has been issued successfully.
You will see the credit on your account statement shortly. Check your account for updates.
Partially Refunded
A portion of your refund has been processed.
If you have further questions, please contact our support team for clarification on the remaining amount.
Completed
All refund processes related to your request have been finalized.
Your refund process is complete, and you should have received confirmation via email.
Canceled
Your refund request has been canceled.
If you believe this is in error, please contact our customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mobile Attic, users often find themselves navigating various account management scenarios where refunds may be necessary. Below are some specific situations where customers successfully claimed refunds:
Change of Plans: A user originally signed up for a 6-month storage plan but found the need to downgrade to a 3-month plan due to changes in their moving timeline. After contacting Mobile Attic’s customer service, they were able to get a refund for the difference in pricing after switching to the lower plan.
Late Delivery: A customer scheduled a portable storage unit delivery for a specific date for their moving day. Circumstances beyond their control led to a delay in delivery. Upon reaching out to Mobile Attic, they were granted a partial refund reflecting the inconvenience caused by the unexpected delay.
Account Credit: A user accidentally overpaid during their last billing cycle and noticed the discrepancy while reviewing their account. After discussing the situation with Mobile Attic's support team, they received a credit to their account that could be applied toward their next billing period.
Service Interruption: A customer experienced a temporary service interruption during the rental period. After reporting the issue, they were pleased to receive a refund for the days the service was unavailable, ensuring fair compensation for the inconvenience.
The Easiest Way to Get a Mobile Attic Refund
If you're frustrated trying to get a refund from Mobile Attic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mobile Attic is straightforward and efficient. By utilizing the various communication methods and features provided, you can stay updated on your refund progress.
Email Notifications: Keep an eye on your email for updates from Mobile Attic. You will receive notifications regarding your refund request and any changes in status directly to the email associated with your account.
Account Dashboard: Log into your Mobile Attic account and navigate to the Order History section. Here, you can view detailed information about your recent transactions, including any refund requests and their current status.
Billing Section: In the Billing section of your account, you can check the status of refunds. This area provides the most up-to-date information regarding your financial transactions and any pending refunds.
Mobile App: If you use the Mobile Attic app, access the Notifications section to view refund updates. The app provides a convenient way to track your refund status on the go.
Refund Progress Details: Mobile Attic provides clear details on the refund process, including when the request is received, when it is being processed, and when you can expect the funds to be returned.
Customer Support: If you have specific questions or need further assistance, you can always reach out to Mobile Attic’s customer support for help regarding your refund status.
FAQ
Refunds for late cancellations are generally not offered, as all bookings are subject to the terms agreed upon at the time of reservation. If you find yourself needing assistance or have specific circumstances to discuss, it's best to reach out to Mobile Attic's customer support for guidance.
Refund processing times can vary based on your bank or payment method, typically taking between 3 to 5 business days after the refund is initiated. Once the refund is processed by Mobile Attic, it will be reflected in your account according to your financial institution's policies.
If you see a charge but don’t have an active subscription, please start by checking your account for any past subscriptions or pending renewals. If everything looks correct, contact our customer service team with your details for further assistance, and we will help clarify the charge.
If you're unable to secure a refund directly from Mobile Attic, consider reaching out to their customer service team again for further assistance. You may also escalate your inquiry within their support system to ensure it receives additional attention. Additionally, reviewing your account details may provide clarity on any relevant policies.
If Mobile Attic declines to issue a refund, consider reviewing their refund policy to understand the terms that apply. You may also want to reach out to their customer support team for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate and current.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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