Many users often overlook billing matters until an unexpected charge catches their attention, like an automatic subscription renewal. If you find yourself in this situation, this guide is here to help you navigate the refund process for Mobirise AI Website Builder. We will clarify who is eligible for a refund and provide step-by-step instructions to request your money back efficiently. Your satisfaction is important, and we want to ensure you have all the information you need.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Mobirise account details, including your registered email address.
Purchase Receipt: Locate the purchase receipt or confirmation email for the transaction you wish to refund.
Transaction ID: Note the transaction ID associated with your purchase; this can usually be found in your payment confirmation.
Product Details: Specify which Mobirise product or service you are seeking a refund for, including the version or package.
Refund Reason: Clearly articulate your reason for requesting a refund, as Mobirise may require this information.
Usage Agreement: Review the usage agreement or refund policy specific to Mobirise to ensure your eligibility for a refund.
Timeframe: Check if your request is within the refund period specified by Mobirise to ensure its validity.
Contact Support: Prepare to contact Mobirise's customer support either through their website or email for submission of your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
5-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mobirise AI Website Builder
Mobirise AI Website Builder offers a variety of digital services focused on creating and hosting websites. As a user, understanding your rights regarding refunds is essential for effective account management and satisfaction. Refund eligibility is determined by specific circumstances that reflect user experiences and needs.
The following situations may qualify for refunds or adjustments with Mobirise AI Website Builder:
Cancellation During Trial Period: If you are within the trial period and decide that Mobirise AI Website Builder does not meet your needs, you may be eligible for a full refund.
Product Functionality Issues: If a purchased product does not function as described or fails to perform key features, you might be eligible for a refund after attempting support resolutions.
Unresolved Customer Support Queries: If you have repeatedly reached out for support regarding product issues and have not received a satisfactory response, refund eligibility may be considered.
Subscription Downgrade Requests: Users who wish to downgrade their subscription plan may inquire about potential refunds for any unused portion, depending on the timing of their request.
Billing Discrepancies: Any user noticing discrepancies in their billing cycle can seek clarification, which may lead to adjustments depending on the findings.
For precise information regarding your account and specific circumstances, it is recommended to contact Mobirise AI Website Builder’s support team for guidance on your eligibility for refunds.
Step-by-Step Process to Request Your Mobirise AI Website Builder Refund Like a Pro
If you purchased through Mobirise.co:
Visit the Mobirise.co website and log in to your account.
Go to the Profile section by clicking on your account icon.
Select Billing History to review your transactions.
Identify the subscription or membership you wish to get a refund for.
Click on the Request Refund button next to the relevant purchase.
In the refund request form, mention that the subscription renewed without notice.
Optionally, emphasize that the account was unused during the subscription period.
Submit the form and check your email for confirmation or additional steps.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find and tap on your Mobirise subscription.
Tap Report a Problem to start the refund process.
Select Request a Refund and choose the reason for your refund.
In the comments, mention that the subscription renewed without notice.
Submit your request and wait for an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile icon at the top right.
Select Payments & subscriptions and then Subscriptions.
Locate your Mobirise subscription in the list.
Tap on it and select Manage.
Choose Cancel Subscription if applicable.
Follow the onscreen instructions to submit a Refund Request.
When prompted, state that the subscription renewed without notice.
If you purchased through Roku:
Sign into your Roku account on the Roku website.
Navigate to the Manage Account page.
Select Subscriptions to view your active subscriptions.
Find Mobirise and click on it for more details.
Select the Request Refund option.
State that the subscription renewed without notice in the reason field.
Submit your refund request through the site.
Monitor your email for further instructions or confirmations.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mobirise AI Website Builder for Refund
My account with the Mobirise AI Website Builder has been billed for the following reason: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I kindly ask for a confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting review.
This status indicates that we have not yet processed your request. Please allow up to 3 business days for review.
Processing
Your refund is currently being processed.
We are verifying your purchase & preparing your refund. This typically takes 3-5 business days.
Refunded
The refund has been successfully issued.
You can expect to see the funds returned to your original payment method within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive a partial refund based on the eligible amount. Check your account for details.
Completed
The entire refund process is complete.
You have successfully received your refund, and no further action is needed.
Canceled
Your refund request has been canceled.
Your refund request was not approved, and no refunds will be processed. For inquiries, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore how users of Mobirise AI Website Builder effectively navigated refund processes in various scenarios. Each example highlights common situations that may arise in the subscription-based model of the service.
Revocation of Unused Subscription: A user decided to cancel their annual subscription shortly after realizing they no longer needed the advanced features. They contacted customer support and provided their account details, successfully receiving a prorated refund for the unused months.
Accidental Upgrading: A customer mistakenly upgraded their subscription to a higher tier during an exploration of Mobirise’s features. Upon realizing the error within 24 hours, they reached out to support and were able to revert to their original plan while also receiving a refund for the price difference.
Subscription Overlap: A user who initially subscribed monthly later opted for an annual plan to save costs. They reached out for support when they found double charges in their account. The Mobirise support team promptly clarified the billing cycles and provided a refund for the overlapping monthly fee, ensuring a smooth transition to the annual plan.
Feature Limitations: A user purchased a specific plugin but soon discovered that it was not compatible with their projects. After communicating their compatibility concerns to Mobirise support, they successfully received a refund for the plugin purchase, allowing them to explore more suitable options.
The Easiest Way to Get a Mobirise AI Website Builder Refund
If you're frustrated trying to get a refund from Mobirise AI Website Builder—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mobirise AI Website Builder is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to monitor your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Mobirise. Whenever a refund is initiated or processed, you will receive an email detailing the status, including estimated timelines.
In-App Notifications: Log into your Mobirise account regularly. The platform sends in-app notifications to update you about any changes regarding your refund. Simply click on the notification icon to view the latest updates.
Account Dashboard: Navigate to your account dashboard where you’ll find the Order History section. Here, each transaction will have its status, allowing you to check if your refund is pending, processed, or completed.
Billing Section: In the Billing section of your account settings, you can view specific details of your refund request. This includes dates, amounts, and the method of refund.
Refund Progress Information: Mobirise provides detailed information about each stage of your refund process. This includes when the request was made, how long the refund is expected to take, and the method by which it will be credited back.
Mobile App Access: If you’re using the Mobirise mobile app, you can also check refund statuses directly within the app. Just go to the account settings and look for the billing overview section.
FAQ
If you forgot to cancel your subscription on time, Mobirise typically follows its refund policy, which may not allow for refunds in such cases. However, it's always worth reaching out to their support team directly, as they may be able to assist you or offer a solution based on your circumstances.
Refunds typically take 5 to 10 business days to process and appear in your original payment method. The exact timing may vary depending on your bank or payment provider, so please check with them for more detailed information.
If you see a charge but do not have an active subscription, please first check your account details on the Mobirise website to confirm your current status. If the charge still appears to be incorrect, reach out to our customer support team with your purchase details, and they will assist you in resolving the issue.
If you are unable to secure a refund from Mobirise AI Website Builder, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your request within their support system. Additionally, reviewing your account details may help clarify the situation.
If Mobirise AI Website Builder refuses to issue a refund, it's advisable to carefully review their refund policy to understand your options. Additionally, you may want to contact their customer support again for further clarification or assistance, or double-check your account details to ensure everything is accurately reflected.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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