How to Request A Modern Liquors Refund

• Order Confirmation Email: Gather the email you received when you made your purchase, which contains your order number and details about the product.
• Transaction ID: Locate the transaction ID associated with your purchase, which can usually be found on your payment receipt or within your bank statement.
• Proof of Delivery: If applicable, have the shipping confirmation or tracking details that confirm your order was delivered.
• Product Condition Photos: If the refund is due to damage or defect, take clear photos of the product to provide evidence.
• Reason for Refund: Be prepared to explain why you are requesting a refund, whether it's a defect, wrong item, or dissatisfaction with the product.
• Account Information: Ensure you have your Modern Liquors account login details handy, as you may need to verify your identity.
• Previous Correspondences: Keep any email exchanges related to your purchase or previous refund requests, as they may be relevant.

*Working days are Monday to Friday, and don't include public holidays.

At Modern Liquors, we strive to provide our customers with a high-quality selection of beverages and an enjoyable shopping experience. Understanding your rights in regard to refunds is an essential part of ensuring that your needs are met. Eligibility for a refund primarily depends on specific circumstances related to your purchase or account status.

Below are situations that may qualify for a refund or adjustment of charges at Modern Liquors:

• Incorrect Orders: If you receive a product that was not what you ordered, such as a different brand or size, you may be eligible for a refund or exchange upon verification.
• Product Defects: Should you encounter defective products, such as damaged bottles or compromised seals, you might qualify for a refund if reported within a reasonable timeframe.
• Membership Status Changes: If you are enrolled in any membership programs and find discrepancies in your billed amounts due to system updates or status changes, an inquiry about potential adjustments could apply.
• Service Availability Issues: In the case of subscription-based services or specially ordered products that cannot be fulfilled due to inventory challenges, refunds may be considered.

We encourage you to reach out for assistance regarding any specific inquiries about your account or potential refunds. Our team is here to support you and clarify your eligibility based on individual circumstances.

At Modern Liquors, we understand that sometimes situations arise that may require our users to seek a refund. Here are a few scenarios in which customers successfully claimed refunds while engaging with our services:

• Order Mix-up: A customer received the wrong flavor of their favorite craft beer after placing a special order for a limited edition release. After notifying our customer service team, they were promptly issued a refund for the incorrect item and assisted with placing a new order for the desired flavor.
• Event Cancellation: A user purchased tickets for a tasting event at our location, only to find out the event was cancelled due to unforeseen circumstances. They reached out to us for clarification and received a full refund for their ticket purchase, ensuring they were supported throughout the process.
• Subscription Change: A member decided to change their subscription plan but accidentally selected the wrong tier at checkout. After contacting our support, they were able to receive a refund for the unintended charge and successfully updated their subscription to the correct level.
• Delivery Delay: A customer experienced a delay in the delivery of a highly anticipated wine shipment due to weather-related issues. They contacted our team, who offered a partial refund for the inconvenience caused while also ensuring their order was on track for prompt delivery.

Tracking your refund status with Modern Liquors is straightforward and can be done through multiple channels. To ensure you receive timely updates and can easily check the progress of your refund, follow these specific tips:

• Email Notifications: Keep an eye on your email inbox for refund status updates. Modern Liquors sends detailed emails once your refund request is processed, including expected timelines and any necessary next steps.
• Account Dashboard: Log into your Modern Liquors account and navigate to the Order History section. Here, you can see all past orders along with their current status, including any refunds initiated.
• Mobile App Updates: If you use the Modern Liquors mobile app, check the notifications tab. The app provides real-time alerts about your refund status, ensuring you stay informed while on the go.
• Billing Section: For detailed information regarding your refund, visit the Billing section in your account settings. This area provides insights into refunded amounts and their processing stages.
• Customer Support: If you have questions or do not see updates, reach out to Modern Liquors' customer service through the live chat feature on the website or app. They can provide personalized assistance with your refund query.