Many users only think about billing when an unexpected charge appears, often due to automatic subscription renewals. This guide is designed to clarify the refund process at moderny.co, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. We understand that navigating refunds can be daunting, and we're here to help you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username with moderny.co.
Transaction ID: The unique identifier for the transaction related to the purchase you wish to refund.
Order Number: If applicable, include the specific order number associated with the product or service.
Purchase Date: The date when the transaction was completed.
Reason for Refund: A clear explanation of why you are requesting a refund, in line with moderny.co’s refund policy.
Proof of Purchase: Attach any receipts or email confirmations received after your purchase.
Product/Service Details: Include any relevant details about the service or product that may assist in the refund process.
Previous Communication: If you have contacted moderny.co regarding your refund prior, include any reference numbers or email threads.
Cancellation Policy Acknowledgment: Acknowledge understanding of moderny.co's specific cancellation and refund policies, if applicable.
Technical Issues Documentation: If the refund request is due to technical problems, document any errors or issues encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from moderny.co
At moderny.co, users have specific rights regarding their subscriptions and purchases, particularly when it comes to refunds. Understanding your eligibility for a refund depends mainly on the type of service or product purchased and your individual account situation. Please read through the following scenarios where you may qualify for a refund, based on common user experiences.
Service Disconnect: If you have experienced an unexpected service interruption that lasted beyond our standard response times, you may be eligible for a refund for the duration of the downtime.
Service Not Received: Should you find that a purchased service or product did not deliver as described in your order confirmation, you might qualify for a refund. This includes scenarios where the service features promised were not accessible.
Cancellation During Trial Period: If you cancel your subscription during a free trial period and have been charged, you may be eligible for a refund for the amount charged, provided you canceled within the designated trial timeframe.
Billing Errors: In the event that there are discrepancies in your billing statement, such as charges for services you did not subscribe to, you may be eligible for a refund. Please review your account activity for clarification.
Account Management Issues: If you encounter issues managing your account that impact your ability to utilize services fully, and you believe these issues led to ineligibility for services, you may qualify for a refund pending review.
To determine your eligibility accurately, we recommend reviewing your account settings and transaction history, and reaching out to our customer support for any clarifications you may need regarding your specific situation.
Step-by-Step Process to Request Your moderny.co Refund Like a Pro
If you purchased through moderny.co:
Visit the moderny.co website and log into your account.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Locate the subscription you wish to refund.
Click on Request Refund next to the relevant subscription.
In the message box, mention that you did not receive prior notice of the renewal.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find and tap on the moderny.co subscription.
Select Report a Problem or Cancel Subscription.
Choose the issue type related to the refund.
In the details section, emphasize that the account was unused or not accessed.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon and select Subscriptions.
Find your moderny.co subscription from the list.
Tap on it and then select Cancel Subscription.
After cancellation, you'll see the option to Request Refund.
For the reason, mention that you did not receive notice of the renewal.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Using your Roku remote, go to the Home screen.
Select Streaming Channels and then search for moderny.co.
Navigate to the subscription or channel.
Choose Manage Subscription.
Click on Cancel Subscription.
Visit the Roku website and log into your account.
Go to Order History.
Locate the subscription and select Request Refund.
For the reason, mention there was no renewal notice.
Submit the request according to the prompts.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account associated with the email address [Your Email], I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your request has been submitted, and we are reviewing it. Please allow up to 3 business days for processing.
Processing
The refund is currently being processed and reviewed by our team.
Your refund is being handled. Typically, this takes 5-7 business days to complete.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of the refund has been processed, the rest is pending.
You will receive a partial refund. The remaining amount will be processed shortly.
Completed
The refund process has been finalized successfully.
Your refund is complete, and funds should be in your account. Thank you for your patience!
Canceled
The refund request has been canceled, either by you or our team.
Your refund request was canceled. If this was a mistake, please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When users engage with moderny.co, they may find themselves in various scenarios where claiming a refund is necessary. Here are some real-life examples of how customers successfully navigated the refund process:
Subscription Plan Upgrade: A user upgraded their subscription to a premium plan but realized shortly after that it didn't meet their needs. They contacted moderny.co's support to discuss their options and successfully received a refund for the difference in upgrade costs within the first week of the new plan.
Accidental Billing for a Trial Subscription: A customer signed up for a trial but forgot to cancel before it converted to a paid subscription. After initiating a chat with customer support, they explained the situation and received a refund, as they had not used the service after the trial period.
Billing Discrepancy for Added Features: A user noticed an unexpected charge for additional features they believed should be included in their basic plan. Upon checking in with moderny.co’s support team, they clarified the billing details and were issued a refund for the extra charges.
Service Interruption Credit: During a maintenance window, a user experienced significant downtime with their service. After reporting the issue to moderny.co’s support, they were granted a credit applied to their next billing cycle as a goodwill gesture for the inconvenience.
The Easiest Way to Get a moderny.co Refund
If you're frustrated trying to get a refund from moderny.co—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with moderny.co is straightforward and efficient. Below are some specific tips to help you stay informed about your refund progress:
Email Notifications: Keep an eye out for email updates on your refund status. moderny.co sends notifications detailing the approval, processing, and completion of your refund.
In-App Notifications: If you use the moderny.co mobile app, check your notifications section for real-time updates related to your refund status.
Account Dashboard: Log into your account and navigate to the Order History section. Here, you can find detailed information about your recent purchases along with the status of any pending refunds.
Billing Section: Go to the Billing section in your account settings. This area provides clear details about your transactions, including any refunds being processed.
Progress Updates: When a refund is initiated, moderny.co usually indicates the expected time frame for the refund process. Check for these timelines in your account dashboard to stay informed.
Customer Support: If you're unable to find sufficient information, you can reach out to moderny.co's customer support through the app or website. They can provide detailed assistance regarding your refund.
FAQ
Refunds for late cancellations may not be possible, as it typically depends on the specific terms and conditions outlined at the time of purchase. We recommend reviewing our refund policy for details and reaching out to our customer support team for assistance with your specific situation.
Refunds typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once initiated, you'll receive a confirmation email regarding the status of your refund, keeping you updated throughout the process.
If you see a charge but don't have an active subscription, please check your account details on moderny.co to verify your subscription status. If you believe this charge is incorrect, contact our customer support team through the website for assistance in resolving the issue.
If you're unable to receive a refund directly from moderny.co, consider reaching out to their customer service team for further assistance. You may also want to explore escalating your inquiry within their support system or reviewing your account details for any additional options that may be available.
If moderny.co is unable to issue a refund, it may be helpful to review their refund policy to understand the specific terms and conditions that apply. Additionally, consider reaching out to their customer support team again for further assistance or clarification regarding your request. You may also want to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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