Many users often overlook billing matters until an unexpected charge appears, such as an automatic subscription renewal. In this guide, we will clarify how refunds work with Modify.app, who qualifies for them, and the straightforward steps to request your money back promptly. Our aim is to ensure you feel fully supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number associated with the transaction you wish to refund.
Account Email: Ensure you have the email address linked to your Modify.app account for verification purposes.
Transaction ID: Gather the transaction ID from your payment receipt to facilitate tracking of your order.
Proof of Purchase: Include a copy of your receipt or a screenshot of the payment confirmation email.
Reason for Refund: Prepare a clear explanation of the reason you are requesting the refund, specifically detailing any issues with your subscription or digital service.
Communication History: Compile any emails or chat support tickets related to your issue, showcasing attempts to resolve it prior to requesting a refund.
Subscription Details: If applicable, include information about your subscription plan, including the start date and any relevant changes made.
Device Information: If your issue is related to compatibility or performance, provide details about the device and operating system you used.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Modify.app
At Modify.app, users engage with a comprehensive subscription service designed to facilitate app modifications easily and efficiently. Users have specific rights regarding their subscription status and the potential for refunds based on their individual circumstances.
The following situations may qualify users for a refund or credit related to their Modify.app account:
Service Downtime: If users experience significant downtime of the Modify.app service that affects their ability to access or utilize the features for an extended period, they may inquire about eligibility for a refund based on the disrupted service.
Unresolved Technical Issues: In cases where users encounter ongoing technical issues that prevent successful use of the service and have contacted support for resolution without success, they might be eligible for a refund.
Subscription Plan Changes: Users who have upgraded their subscription but find that the new plan does not meet their needs and wish to revert to a previous plan might seek clarity on potential refund eligibility for unused service days.
Billing Errors on Account: If there are discrepancies in billing, such as incorrect amounts charged for services rendered, users may inquire about the possibility of a refund based on the identified issue with their billing statement.
Cancellation During Trial Period: Users who cancel their subscription during a free trial period may be eligible for a refund if they were charged erroneously despite cancellation prior to the trial’s end.
Step-by-Step Process to Request Your Modify.app Refund Like a Pro
If you purchased through Modify.app:
Visit the Contact Us page on the Modify.app website.
Fill out the contact form with the following information:
Email address associated with your account.
Subject: Request for Refund.
Message: Explain that you would like a refund for your membership/subscription, mention if it renewed without notice, and state that the account was unused.
Submit the form.
Wait for a confirmation email from Modify.app regarding your refund request and keep an eye on your inbox for further instructions.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your subscription to Modify.app.
Scroll down to see the Cancel Subscription option; tap it to cancel the subscription.
Locate the Modify.app subscription in your purchase history.
Click Report a Problem, then select Request Refund from the dropdown menu.
In the comments, mention that the subscription renewed without notice and that you no longer wish to continue.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Account.
Go to Purchase History and find your Modify.app subscription.
Tap on the subscription and select Refund.
Choose the reason for your request, emphasizing that it renewed without notice and that you did not use the service.
Submit your refund request.
If you purchased through Roku:
Navigate to the Roku website and sign in to your account.
Select my Account from the top menu bar.
Scroll down to the Subscription section and find Modify.app.
Click on Manage Subscription.
Click on Cancel Subscription to stop future payments.
Contact Roku support via their support page and mention that you would like a refund for a subscription that was renewed without notice.
Provide any necessary details and emphasize that your account was not used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference (if applicable).
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is in process. Please allow up to 3 business days for approval.
Processing
The refund is being processed by our team.
Refund is being handled, and you should see it reflected in your account within 5-7 business days.
Refunded
The refund has been successfully issued to your payment method.
Check your account; the funds should be available now.
Partially Refunded
A portion of your refund has been processed.
You will receive the specified amount back, and the rest remains unresolved.
Completed
The refund process has been finalized.
No further action is needed on your part; you’re all set!
Canceled
The refund request has been canceled.
Your refund request is no longer active; please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Modify.app, users engage with a variety of subscription services to enhance their digital experiences. Here are several real-life scenarios illustrating successful refund claims:
Subscription Upgrade Inquiries: A user upgraded their Modify.app subscription for additional features but later realized they only needed the basic plan. After reviewing their usage, they contacted customer support and successfully requested a refund for the difference within the first month of the upgrade.
Service Interruption Resolution: During a scheduled maintenance period, a user experienced an unexpected service interruption that impacted their business. They reached out to Modify.app with their account details and timelines, and received a refund for the affected service duration after a prompt evaluation.
Billing Clarification: A user noticed an unfamiliar charge on their billing statement for their Modify.app subscription. After checking their account, they contacted support for clarification. Upon confirming the charge was related to a feature they hadn’t used, they were issued a refund as a goodwill gesture following their inquiry.
Unused Service Credit: A user had utilized Modify.app’s flexible subscription model, which allows credits for unused months. They decided to pause their subscription temporarily and contacted the service team to clarify their options. They successfully applied for a refund of the unused months, which were credited back to their account.
The Easiest Way to Get a Modify.app Refund
If you're frustrated trying to get a refund from Modify.app—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Modify.app is straightforward and efficient. To ensure you stay updated on your refund progress, follow these specific tips tailored to Modify.app's system:
Email Notifications: Check your email for updates regarding your refund status. Modify.app sends out detailed emails whenever there’s an update, including approval or processing confirmations.
In-App Notifications: Make sure to enable notifications in the Modify.app platform. You’ll receive real-time alerts about your refund directly within the app.
Account Dashboard: Log into your Modify.app account and head to the Order History section. This area outlines all your transactions, including current refund statuses.
Billing Section: For more detailed insights, navigate to the Billing section of your account settings. This section provides comprehensive tracking information, including any pending or completed refunds.
refund Progress Updates: Modify.app not only indicates whether your refund is approved or in process but also provides estimated completion dates, giving you an idea of when you can expect the funds back.
Refund Tracking Tools: Utilize the built-in refund tracking tool within Modify.app for a quick overview. This feature allows you to see the status of all refunds in one place, streamlining your monitoring process.
FAQ
If you forget to cancel your subscription on time, our refund policy generally does not allow for refunds for the charges incurred. However, we encourage you to reach out to our support team, as they might be able to assist you on a case-by-case basis.
Refunds from Modify.app typically take 5 to 10 business days to process, depending on your bank or payment provider. Once your refund is initiated, you will receive a confirmation email with further details about the status of your refund.
If you see a charge but do not have an active subscription, please check your email for any account-related notifications or confirmations that may explain the charge. If you still have questions, reach out to Modify.app's customer support for further assistance in clarifying the situation.
If you're unable to secure a refund directly from Modify.app, consider reaching out to customer service again for further assistance. You may also explore escalating your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and transaction history may provide helpful context for your inquiry.
If Modify.app refuses to issue a refund, you may want to carefully review the refund policy to ensure your request aligns with their terms. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It may also be helpful to double-check your account details and transaction information to provide any relevant context when communicating with support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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