Many users often overlook billing details until an unexpected charge catches their attention, perhaps from an auto-renewed subscription. This guide aims to clarify how refunds work with Mogo Loan, detailing eligibility and providing step-by-step instructions for quickly requesting a refund. Our goal is to make the process as straightforward and stress-free as possible, ensuring you have the information you need to reclaim your funds.
What You Should Prepare Before Applying For Refund
Loan Agreement Document - Keep a copy of your original loan agreement, which details the terms and conditions of your loan.
Transaction ID - Have your unique transaction ID ready, which you can find in your Mogo Loan account or the confirmation email.
Proof of Payment - Provide evidence of the repayment, such as bank statements or receipts showing the transaction.
Account Information - Confirm your Mogo account details, including your account number and the linked email address for verification purposes.
Refund Reason - Clearly articulate the reason for your refund request to help expedite the process.
Communication Records - Gather any previous correspondence with Mogo regarding the loan that could support your refund request.
Identification Document - A photocopy of your ID (passport or driver’s license) may be required for identity verification.
Additional Documentation - If applicable, include any additional documentation that may support your request, such as evidence of financial hardship.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-5 working days
Credit Card
5-7 working days
E-wallet (e.g., PayPal)
1-3 working days
Debit Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mogo Loan
Mogo Loan offers flexible financing options and personal loans tailored to meet individual needs. Understanding your eligibility for a refund is crucial for managing your account effectively. The following situations may qualify for a refund based on your specific circumstances with Mogo Loan:
Loan Cancellation: If you have canceled a loan prior to the disbursement of funds, you may be eligible for a refund of any pre-paid fees.
Overpayment on Current Loan: In cases where the repayment exceeds the agreed loan amount, you could apply for a refund for the overpaid amount.
Loan Modification Fees: If you have incurred fees related to modifying your loan terms, you may qualify for a refund if the modification did not proceed as planned.
Account Closure: Upon closing your account, any remaining balance after all transactions have been settled could be refunded to you.
Repayment Errors: If there were discrepancies in repayment that require clarification, adjustments might lead to a refund based on the corrected terms.
It’s advisable to review your account statements and reach out to Mogo Loan directly to discuss your specific situation and determine your eligibility for a refund.
Step-by-Step Process to Request Your Mogo Loan Refund Like a Pro
If you purchased through Mogo Loan website:
Visit the Mogo Loan website and log into your account.
Navigate to the Account Settings section.
Select Billing from the menu options.
Find the Transaction History section.
Locate the charge you wish to dispute and click on Details.
Select the Request Refund option.
In the message box, mention that the subscription renewed without notice.
Hit the Submit button to send your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Mogo subscription you wish to request a refund for.
Tap on Report a Problem.
Choose the subscription you want to report.
In the message, emphasize that the account was unused.
Follow the prompts to complete the report and submit it.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your Profile Icon in the top right corner.
Select Payments and Subscriptions.
Tap on Subscriptions.
Find and select the Mogo subscription.
Tap on Cancel Subscription (if required to proceed with the refund).
Under the cancellation prompts, choose Request a refund or Report a problem.
In your message, mention the subscription renewed without notice.
Submit your request.
If you purchased through Roku:
From your Roku device, go to Home.
Navigate to Streaming Channels.
Select My Account in the channel menu.
Find Mogo in your subscriptions.
Choose Manage Subscription.
Select Cancel Subscription if applicable for refund initiation.
After cancellation, follow the on-screen prompts to submit a refund request.
Explain briefly that you wish to request a refund for the subscription due to lack of notice on renewal.
Submit the refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my loan account. I would like to provide the following explanation of the billing situation: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Could you please confirm the status of my request within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is not yet processed.
Your refund is on the way, but it may take a few days to be accepted and processed.
Processing
The refund is currently being processed by our team.
The refund is under review, and you can expect it to be completed in the next 3-5 business days.
Refunded
The refund has been successfully processed and returned to your account.
You should see the amount credited to your account shortly. Check your bank statement to confirm.
Partially Refunded
A portion of your refund has been processed, but not the full amount.
You will receive the partial refund amount soon. Contact support for details if the full refund was expected.
Completed
The refund process has been entirely finished.
All related transactions are final, and your account will reflect this completed status.
Canceled
The refund request has been canceled, either by you or the merchant.
You will not receive a refund as the request has been withdrawn or invalidated. Please check with customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When engaging with Mogo Loan, users can occasionally find themselves in situations where refunds are necessary. Here are some specific scenarios highlighting successful refund claims.
Accidental Extra Payment: A user realized they had mistakenly made two payments on their loan after adjusting their payment frequency. Upon contacting Mogo Loan’s customer service, they explained the situation, and a prompt refund of the extra payment was processed without any issues.
Early Repayment Adjustment: After deciding to pay off their loan early, a customer noticed that their total amount included an unexpected fee. They reached out to Mogo Loan for clarification. After reviewing their account, Mogo Loan confirmed an adjustment to the fee was warranted, and a refund was issued swiftly.
Service Interruption: A user experienced a temporary service disruption which affected their ability to manage their loan online. Upon contacting support for assistance, they were informed of a policy to offer a goodwill refund for the inconvenience. The user received a small return on their recent payment as a courtesy gesture.
Change in Loan Terms: A customer decided to change their loan terms mid-way through their agreement and realized they had overpaid on their interest during the transition. After submitting a request for recalculation, Mogo Loan reviewed the case and agreed to refund the difference, ensuring the customer was content with the updated terms.
The Easiest Way to Get a Mogo Loan Refund
If you're frustrated trying to get a refund from Mogo Loan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mogo Loan is a straightforward process thanks to their dedicated communication channels and user-friendly interface. Here’s how to do it efficiently:
Email Notifications: Keep an eye on your registered email inbox, as Mogo Loan sends updates regarding your refund status at each key stage. Look for emails with subject lines such as "Refund Update" or "Your Mogo Loan Refund Status" for the most relevant information.
Mogo App: If you have the Mogo app, you can easily check your refund status directly through it. Navigate to the "Transactions" section to view your refund progress, which displays all pending and completed transactions along with their statuses.
Account Dashboard: Log in to your Mogo Loan account via the website and access the "Billing" section. Here, you’ll find a detailed overview of your refund requests including the date of initiation, expected processing time, and current status.
Order History: For a comprehensive view, visit your "Order History" page in your account settings to see all transactions and refunds in one place. This section provides an easy reference for tracking both completed and pending transactions.
Progress Updates: Mogo Loan provides specific information about the progress of your refund. You can expect updates on whether your refund is being processed, approved, or if there are any delays. This detailed insight helps you anticipate when funds will be credited back to your account.
Customer Support: If you have questions that aren’t answered via email or the app, the Mogo Loan customer service team can assist you. Reach out through the support chat feature on their website for real-time updates.
FAQ
If you forgot to cancel your Mogo Loan on time, unfortunately, you may not be eligible for a refund. It's important to review the terms and conditions regarding cancellations, as they provide details on the refund process. For more specific assistance, consider reaching out to Mogo's customer service for guidance.
Refunds from Mogo Loan typically take 3 to 5 business days to process, depending on your bank's policies. Once the refund is initiated, you should see the funds reflected in your account within that timeframe.
If you see a charge from Mogo Loan but do not have an active subscription, please check if you may have previously signed up for a trial or different service. To resolve this, contact Mogo's customer support with your account details and the charge information for clarification and assistance.
If you're unable to receive a refund directly from Mogo Loan, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your request within Mogo Loan's support system for additional options. Reviewing your account details might provide further clarity on your situation.
If Mogo Loan refuses to issue a refund, it's advisable to carefully review their refund policy for any specific terms or conditions that may apply. You can also consider reaching out to their customer support team again for clarification or further assistance. Additionally, reviewing your account details might provide insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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