Many users don’t consider billing matters until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. This guide is here to clarify how refunds work at MOI BOSTON, including eligibility criteria and step-by-step instructions to facilitate a swift refund request. With this helpful information, you can navigate the process confidently and ensure your money is returned smoothly.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Retrieve your unique order ID found in the confirmation email after purchase.
Receipt/Proof of Purchase: Keep a digital or printed copy of your receipt showing the transaction details.
Account Information: Log into your MOI BOSTON account to gather relevant account details associated with your order.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund.
Images of Product (if applicable): Take clear photos of the product showing any defects or issues.
Return Shipping Details: If returning an item, check the return policy for shipping procedures.
Contact Information: Ensure your current email and phone number are available for communication.
Timeline: Note any relevant dates relating to your purchase and when the issue arose.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MOI BOSTON
At MOI BOSTON, users have specific rights regarding their services and potential refunds. Understanding these rights is essential for navigating your account management and ensuring you have clarity on your billing scenarios. Common situations that may qualify for a refund are influenced by the nature of our services and the subscription model in place.
Service Interruption: If a scheduled class or service was canceled by MOI BOSTON, users may be eligible for a refund or credit.
Subscription Downgrade: When a user chooses to downgrade their subscription plan, any overpayment for the unused period may be considered for a refund.
Module Content Issues: If users encounter issues with specific course materials that prevent successful completion and the issue is identified by MOI BOSTON, a refund may apply for that particular module.
Incorrect Billing Amount: In case of an unexpected increase in billing that does not align with the agreed-upon subscription terms, users may inquire about adjusting their billing for the given period.
For any inquiries regarding potential refunds or billing clarifications, users are encouraged to review their individual account settings and reach out to customer service to discuss their specific situation.
Step-by-Step Process to Request Your MOI BOSTON Refund Like a Pro
If you purchased through MOI BOSTON:
Visit moiboston.com and log in to your account.
Navigate to the Account Settings section, typically found in the top right corner after clicking your profile.
Select Membership & Subscriptions to view your active subscriptions.
Locate the subscription you wish to refund and click on Request Refund.
In the messaging box, mention that the subscription renewed without prior notice.
Submit your refund request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions and find your MOI BOSTON subscription.
Tap on Report a Problem at the bottom of the subscription details.
Choose Request a Refund and briefly explain that your account was unused.
Submit your request and await a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon and select Account.
Go to Purchase History to find your MOI BOSTON subscription.
Select the subscription and tap on Refund.
In your message, mention that you weren’t aware of the renewal charges.
Complete the refund request process as prompted.
If you purchased through Roku:
Log in to your Roku account on a web browser.
Select Manage Account and then go to Subscriptions.
Find your MOI BOSTON subscription and click on Cancel Subscription.
After cancellation, click Contact Us for refund inquiries.
In the form, indicate that the subscription renewed unexpectedly.
Submit the form and check for follow-up from customer support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to MOI BOSTON for Refund
Script
Copy
Subject: Refund Request – MOI BOSTON Account [Your Email]
Dear MOI BOSTON Team,
I hope this message finds you well.
My name is [Your Name], and I am writing to inquire about a recent billing situation. The billing details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If attachments are required for supporting documentation, I have included them with this email.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your refund is in the queue and will be reviewed shortly. Typically, this takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
We are actively reviewing your request. Expect a confirmation soon, usually within 2-4 business days.
Refunded
Your refund has been successfully processed and credited back to your payment method.
The amount should reflect in your account within 3-5 business days, depending on your bank policies.
Partially Refunded
A portion of your refund request has been approved and processed.
If you had multiple items, please check your email for details on which items were refunded and the amount.
Canceled
Your refund request has been canceled, either by your request or due to policy restrictions.
If you believe this is an error, please contact customer support for clarification.
Completed
Your refund process is fully completed with no further actions required.
Thank you for your patience! You will receive an email confirmation shortly if you haven’t already.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MOI BOSTON, customers may occasionally need assistance with refunds as part of their interaction with our services. Here are some real user scenarios where refunds were successfully claimed:
A client scheduled a personal training session through MOI BOSTON's app but had to cancel due to a family emergency. After reaching out to customer support, they received a full refund for the session, adhering to the cancellation policy that allows for refunds in exceptional circumstances.
An individual purchased a monthly membership but found that they were unable to access certain features due to a technical issue. Upon contacting MOI BOSTON's support team, they were promptly refunded for the initial month as a goodwill gesture while the issue was being resolved.
A customer inadvertently purchased the wrong class package while browsing the MOI BOSTON website. After realizing the mistake and contacting customer service, they were able to get a refund within hours, allowing them to purchase the correct package suited to their needs.
A subscriber opted for a seasonal promotion but later decided that it didn’t fit their schedule. After submitting a refund request through their account management dashboard, they received a full refund issued in accordance with the promotional terms, ensuring customer satisfaction.
The Easiest Way to Get a MOI BOSTON Refund
If you're frustrated trying to get a refund from MOI BOSTON—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at MOI BOSTON is straightforward and user-friendly. Here’s how you can efficiently keep tabs on your refund process:
Check Your Email: MOI BOSTON sends email notifications whenever there’s an update on your refund status. Look for emails with the subject line "Refund Update" which will detail the progress of your request.
Log Into Your Account: Visit the MOI BOSTON website and log into your account. Once logged in, navigate to the Order History section where you’ll find the status of all your purchases, including any refunds initiated.
Use the Mobile App: If you have the MOI BOSTON app installed, open it and access your profile. Go to the Billing Section to see real-time updates on any refunds, along with transaction details.
Status Updates: In both the app and website, when you check your refund status, you’ll see a status bar indicating whether your refund is pending, processed, or completed. Detailed comments may also explain any delays if applicable.
Notification Preferences: Make sure to customize your notification settings in your account settings to receive timely alerts regarding refunds via both email and in-app notifications.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to issue a refund for that billing period. We recommend reviewing your subscription details and cancellation policy on our website to better manage your account and avoid any unintended charges.
Refunds typically take 5-7 business days to process and appear in your account, depending on your bank's policies. Once initiated, you'll receive a confirmation email, and the funds should be available shortly after the processing time.
If you notice a charge but don’t have an active subscription, please verify your account to ensure that you’re not logged into a different account associated with the charge. If you're still uncertain, reach out to our customer support team with your billing information for assistance in clarifying the charge.
If you are unable to receive a refund directly from MOI BOSTON, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within their support system for additional options. Additionally, reviewing your account details may provide clarity on any available alternatives.
If MOI BOSTON declines to issue a refund, carefully review their refund policy to understand the specific terms that may apply to your situation. You might consider reaching out to their customer support team again for further clarification or assistance. Additionally, ensure that all relevant account details are accurate, as this can help facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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