How to Get a MOJU Refund

• Order Number: Locate your unique order number found in your confirmation email or account history on the MOJU website.
• Transaction ID: Gather the transaction ID from your payment method to help identify the purchase.
• Product Condition: Ensure the product is in its original condition, unopened and unused, if you are returning it.
• Proof of Purchase: Keep a copy of the receipt or invoice that was sent with your order.
• Account Details: Have your MOJU account login information ready, as you may need to verify your identity.
• Refund Reason: Prepare a clear explanation for why you are requesting the refund, such as product defect, dissatisfaction, or incorrect item received.
• Photos: Take clear photos of the product and any packaging if the item is damaged or not as described.
• Contact Details: Ensure you have an active email address linked to your account for communication about your refund request.

At MOJU, we strive to provide our customers with quality products and excellent service. Our refund eligibility depends on the specific circumstances surrounding your purchase or subscription. Here are situations where you may qualify for a refund:

• Product Quality Issues: If you receive a product that is damaged or defective upon delivery, you might be eligible for a refund. Please ensure you document the condition of the item upon receipt.
• Subscription Changes: If you need to adjust your subscription, whether increasing or decreasing quantities, you may be eligible for a refund based on the change made prior to the next billing cycle.
• Order Cancellation: Should you decide to cancel your order within a specific timeframe before processing, this action may qualify you for a refund, subject to our cancellation policy.
• Billing Discrepancies: If you identify any discrepancies in billing that do not align with your subscription plan or order details, clarifying these discrepancies might allow for a refund depending on the findings.
• Refund Requests for Returns: If you return any product within our specified return period and conditions, you may be eligible for a refund once the return is processed successfully.

We encourage customers to review our detailed refund policy on our website for a full understanding of eligibility criteria and processes. Your satisfaction is important to us, and we are here to assist you with any inquiries regarding your account and transactions.

At MOJU, we strive to provide our customers with the best service experience possible. Below are some real user scenarios where customers successfully claimed refunds, ensuring satisfaction and continuous support.

• A Customer on a Subscription Plan: Sarah noticed that she was charged for a renewal on her juice subscription after she intended to pause it for a month. After contacting MOJU's customer support, she clarified her subscription status and successfully received a refund for that month's charge, allowing her to restart the plan when she was ready.
• Order Delivery Issue: Mark ordered a selection of MOJU's drinks for an event, but due to an unexpected shipping delay, his order arrived a day late. He reached out to customer service to discuss the issue, and with their understanding, he was able to claim a partial refund for the inconvenience caused by the delivery challenge.
• Product Quality Concern: Emma received a bottle of MOJU that had a slight issue with the seal. To ensure her satisfaction, she contacted MOJU's support team, explained the situation, and was issued a refund for the product, allowing her to purchase a replacement without any worry.
• Plan Change Inquiry: Jake was interested in switching from a one-time purchase to a subscription plan after enjoying his first order. While reviewing details on the website, he accidentally purchased a different one-time product. By quickly reaching out to MOJU, he was able to clarify the mix-up and receive a refund for that accidental order before making the desired subscription switch.

Tracking your refund status efficiently with MOJU is straightforward, thanks to several dedicated communication channels and tools designed to keep you informed throughout the process. Here are some specific tips on how to stay updated:

• Email Notifications: Once you initiate a refund, look out for email updates from MOJU. These emails will outline the status of your refund request, including when it is approved and when you can expect to see the funds returned to your account.
• In-App Notifications: If you use the MOJU mobile app, you will receive in-app notifications for any updates regarding your refund status. Make sure to enable notifications to stay informed in real-time.
• Account Dashboard: Log into your MOJU account and navigate to the Order History section. Here, you can view the status of your refund requests alongside previous orders. This section provides a clear timeline of when you requested the refund and its current status.
• Billing Section: Check the Billing section of your account settings for additional details about your refund. MOJU provides information regarding the transaction ID, the date the refund was processed, and the method of refund.
• Customer Support: If you have questions or need more detailed information, reach out to MOJU’s customer support through the Contact Us page. They can provide specific answers related to your refund status.