Most users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. Understanding the refund process can seem daunting, but this guide aims to clarify how MOKAI refunds work, who qualifies for them, and the steps to swiftly request your money back. With helpful insights and straightforward instructions, we’re here to ensure you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your MOKAI purchase confirmation email.
Transaction ID: Have your transaction ID ready, which can usually be found in your payment receipt or bank statement.
Account Details: Log in to your MOKAI account to gather any necessary account details that may be required for processing your refund.
Purchase Date: Note the date when the original purchase was made, as this may be asked during the refund process.
Reason for Refund: Prepare a clear and concise reason for your refund request, including any specific issues with the product or service.
Evidence Documentation: If applicable, collect any screenshots, images, or documents demonstrating issues with the product or service.
Shipping Labels: For physical products, have any original shipping labels or packaging ready, as these may be required to initiate the refund.
Refund Policy Reference: Review MOKAI's refund policy to ensure your request aligns with their guidelines.
Contact Information: Keep your current contact information available in case MOKAI needs to reach you for any follow-up questions regarding your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MOKAI
MOKAI is committed to providing a positive user experience, and understanding your rights regarding eligibility for refunds is important. MOKAI offers a variety of services and products, and the circumstances under which refunds may be applicable can vary based on your specific situation. Below are some scenarios that may qualify for a refund within the context of MOKAI's offerings.
Subscription Cancellation: If you have canceled your subscription before the next billing cycle, you may qualify for a refund for the remaining days of your service.
Service Interruption: If there has been a significant service interruption that has affected your ability to use MOKAI's service as intended, you could be eligible for a prorated refund for the period affected.
Product Quality Issues: Should you experience quality issues with a product purchased from MOKAI, you might be eligible for a refund if you notify MOKAI within the specified return period and follow their guidelines for product returns.
Account Errors: If you notice discrepancies related to your subscription plan or billing, you may qualify for a refund if it is confirmed that there has been an error in your account management or billing calculations.
Promotional Offer Applicability: If you believe a promotional offer has not been applied to your subscription or purchase, you could be eligible for a refund of the difference if the offer is claimed within the designated time frame.
Step-by-Step Process to Request Your MOKAI Refund Like a Pro
If you purchased through MOKAI.com:
Visit the MOKAI website and log into your account.
Navigate to the Account Settings section.
Select Billing Information or Subscriptions.
Locate the Transactions or Billing History section.
Identify the recent transaction you wish to get a refund for.
Click on Request Refund or Initiate Refund.
Provide a brief explanation, such as "the subscription renewed without notice" or "the account was unused".
Submit the refund request and wait for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your MOKAI subscription in the list.
Tap Cancel Subscription to ensure no further charges.
Open the App Store and scroll down to tap Your Account.
Tap on Purchased, then find MOKAI.
Click on Report a Problem for the specific transaction.
Choose Request a Refund and select your reason, such as "I didn’t authorize this charge".
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Account.
Tap on Purchase History to find your MOKAI transaction.
Click on the transaction for more details.
Hit Refund or Request a Refund.
Provide a reason, mentioning "the account went unused" or "the subscription renewed unexpectedly".
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage account from the menu.
Navigate to Your subscriptions under the Account tab.
Find your MOKAI subscription in the list.
Select Cancel Subscription.
After cancellation, locate Get Help on the bottom of the page.
Find Contact Us and select it.
Choose the option for refund requests and explain your situation, using phrases like "I expected a reminder before the renewal".
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to address a billing situation regarding my account.
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an update shortly regarding the status of your refund.
Processing
Your refund is currently being processed by our finance team.
Please allow up to 5 business days for the refund to be completed.
Refunded
The refund has been successfully issued and transaction reversed.
The amount will appear in your account within 3-5 business days.
Partially Refunded
A portion of your order has been refunded.
Check your account for the refunded amount and contact us for details.
Completed
The refund process is fully finished and no further action is needed.
You can now view your updated account balance reflecting the refund.
Canceled
Your refund request has been canceled and will not be processed.
Please contact customer support if this was an error or if you need help.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MOKAI, we understand that sometimes situations arise that lead to requests for refunds. Here are a few scenarios where users successfully claimed refunds for various reasons:
Subscription Overlap: A user realized that they had mistakenly renewed their MOKAI subscription while they were in the middle of a free trial. After reaching out for clarification, they successfully received a refund for the overlapping month, allowing them to continue enjoying their trial period without interruption.
Inadvertent Plan Change: A customer accidentally upgraded their subscription plan while exploring features. Once they contacted customer support to explain their situation, MOKAI promptly reversed the change and refunded the additional charge, reverting them back to their original plan.
Service Access Issues: After experiencing difficulties accessing certain premium features due to a temporary outage, a user reached out for assistance. MOKAI's support team acknowledged the oversight and offered a refund for the affected month, ensuring that the user felt compensated for the inconvenience.
Billing Clarification: A user noticed an unexpected charge on their account due to a billing cycle misalignment. Upon inquiring with customer support, they received a detailed breakdown of the charges, along with a full refund for the unanticipated billing date adjustment, clarifying their account situation.
The Easiest Way to Get a MOKAI Refund
If you're frustrated trying to get a refund from MOKAI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MOKAI is a straightforward process designed to keep you informed every step of the way. Here’s how you can efficiently track your refund status:
Email Updates: MOKAI sends out regular email notifications regarding your refund status. Be sure to check your inbox (and spam folder) for emails with the subject line "Refund Update" to receive timely information on your refund requests.
Account Dashboard: Visit your MOKAI account dashboard. Under the "Order History" section, you will find detailed information on any pending refunds, including the amount and expected processing time.
In-App Notifications: If you use the MOKAI mobile app, enable notifications to receive real-time updates about your refunds directly on your device. These notifications will alert you to any changes in refund status.
Billing Section: Check the "Billing" section of your account. Here, MOKAI provides a clear overview of all transactions, including refunds, along with their current status (e.g., processing, completed).
Progress Information: MOKAI updates include specific details about your refund progress, such as when it was initiated, the expected completion date, and any issues that may arise during processing.
Customer Support: If you are unable to find the information you need, MOKAI’s customer support team is always available. Use the live chat feature on the website for instant assistance regarding your refund inquiries.
FAQ
If you forget to cancel your subscription within the allotted time, unfortunately, we are unable to process a refund for that billing cycle. We recommend reviewing our cancellation policy for specific timelines and considering setting reminders to avoid this situation in the future.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you will receive a confirmation email to keep you informed about its status.
If you see a charge but don't have an active subscription, please double-check your account for any previous subscriptions or trial periods that may have transitioned to a paid plan. If everything appears correct and you still have questions, contact our customer support team for further assistance in resolving the charge.
If you're unable to obtain a refund directly from MOKAI, consider reaching out to customer service again for further clarification or assistance. You might also explore escalating your issue within MOKAI's support system to ensure your concerns are addressed. Additionally, reviewing your account details and order history could provide insights that may assist in resolving the matter.
If MOKAI refuses to issue a refund, you can review their refund policy to ensure that your request aligns with their guidelines. Additionally, consider reaching out to their customer support again for further clarification or to discuss your situation in more detail. Lastly, verify your account details to confirm any related actions or updates that may influence the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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