Many users often overlook billing details until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to clarify how refunds operate at MOKKUP.AI, detailing who is eligible for a refund and providing clear steps on how to request your money back efficiently. Our goal is to ensure you have a smooth experience when handling your billing inquiries, so you can focus on making the most of our platform.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your MOKKUP.AI account ready for reference.
Transaction ID: Locate the unique transaction ID for the purchase you wish to refund, usually found in your receipt or confirmation email.
Proof of Purchase: Gather any receipts or order confirmations that detail the product or service you purchased from MOKKUP.AI.
Purchase Date: Note the date when you made the purchase, as this may be required to verify your eligibility for a refund.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as MOKKUP.AI may require justification.
Subscription Details: If applicable, provide information on your subscription plan, including the start and end dates, as well as any applicable billing cycles.
Contact Information: Make sure your contact details are current in case MOKKUP.AI needs to reach you regarding your request.
Previous Communications: Have any past correspondence with MOKKUP.AI regarding your issue ready for reference.
Attachments: Be prepared to include screenshots or any other relevant documentation that may support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Digital Wallet (e.g., Stripe)
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MOKKUP.AI
At MOKKUP.AI, we are committed to providing a positive experience for our users. As a digital service focused on helping designers create mockups quickly and effectively, understanding your eligibility for refunds is important for managing your subscription and ensuring satisfaction with our offerings.
Refund eligibility may apply in certain scenarios related to your account management or subscription status. Please consider the following situations where users might qualify for a refund:
Service Dissatisfaction: Users who feel that the service did not meet their expectations can inquire about a refund within a specific time frame as outlined in our policy.
Subscription Overlap: If a user has inadvertently purchased a subscription that overlaps with an existing one, they may be eligible for a prorated refund for the additional subscription period.
Inaccessibility to Services: In cases where users are unable to access the platform due to technical issues that are not resolved in a timely manner, this may warrant a discussion regarding potential refunds.
Account Management Issues: If there are any unusual circumstances regarding account management that lead to confusion about billing, users are encouraged to reach out for clarification which may lead to potential eligibility for refunds.
If you believe you qualify under any of these scenarios, we recommend contacting MOKKUP.AI support for further assistance and guidance regarding your specific situation.
Step-by-Step Process to Request Your MOKKUP.AI Refund Like a Pro
If you purchased through MOKKUP.AI.com:
Log in to your MOKKUP.AI account.
Navigate to the Account Settings section.
Select Billing or Subscription Management.
Locate the Manage Subscription option.
Click on Request Refund next to your recent transaction.
In the message area, mention that you are seeking a refund because the subscription renewed without prior notice.
Submit your request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Tap Subscriptions.
Find and select your MOKKUP.AI subscription.
Scroll down and tap on Report a Problem.
Select the "I'd like to request a refund" option.
In your message, state that the billing was unexpected and that the account was not actively used.
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines) and go to Account.
Select Purchase History.
Find your MOKKUP.AI subscription and tap on it.
Click on Request a Refund.
In the provided text area, mention that your subscription renewed automatically and you weren't aware of it.
Submit your request to receive confirmation via email.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Manage Account.
Click on Billing or Subscriptions.
Locate your MOKKUP.AI subscription.
Select Request a Refund.
In your message, emphasize that you were not notified of the renewal and the service has not been actively used.
Complete the submission process and check your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund in relation to my account due to [describe reason]. The amount I would like to request for a refund is [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate a confirmation regarding my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
We are reviewing your refund request. You will be notified when the status changes.
Processing
Your refund is currently being processed by our team.
Your refund is in progress. Please allow 3-5 business days for completion.
Refunded
The full refund amount has been approved and processed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial refund based on the eligible amount. Check your account for details.
Completed
The refund process is finished and all approved refunds have been issued.
Your refund has been fully processed. Thank you for your patience!
Canceled
Your refund request has been canceled, either by you or due to policy rules.
No further action will be taken on this refund. Please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MOKKUP.AI, users frequently interact with the platform to enhance their design capabilities through subscription plans and project management tools. Here are several realistic scenarios where customers successfully claimed refunds due to common account-related situations.
Subscription Plan Change: A user decided to upgrade their MOKKUP.AI subscription to access additional features but realized shortly after that the higher-tier plan did not meet their needs as expected. After reaching out to customer service and explaining their situation, they were able to successfully request a refund for the differences in charges within the stipulated period.
Project Downtime: A user experienced a temporary issue accessing their projects due to a scheduled maintenance window. Understanding the importance of uptime for their workflow, they contacted support, and as a gesture of goodwill, MOKKUP.AI issued a refund for the downtime period, allowing them to continue their projects without financial concern.
Accidental Purchase: A designer accidentally purchased an additional template package while browsing the MOKKUP.AI library. Upon realizing the mistake, they contacted MOKKUP.AI's customer support within the refund timeframe and received a full refund for the package, which helped maintain their budget for other essential tools.
Billing Clarity: A user had questions regarding their billing statement, specifically about additional charges from an add-on service that they didn't intend to use. After a straightforward discussion with customer service, they were able to clarify the confusion and, as per company policy, were refunded for that add-on charge, ensuring they only paid for the services they intended to use.
The Easiest Way to Get a MOKKUP.AI Refund
If you're frustrated trying to get a refund from MOKKUP.AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MOKKUP.AI is straightforward and efficient. By utilizing the various communication channels and tools available, you can stay updated on your refund progress seamlessly.
Email Updates: Look out for refund status notifications directly in your email. MOKKUP.AI sends detailed updates including expected timelines and any actions required on your part.
In-App Notifications: If you have the MOKKUP.AI app, make sure to enable notifications. You will receive timely alerts about the progress of your refund request right within the app.
Account Dashboard: Log into your MOKKUP.AI account and navigate to your account dashboard. Here, you can find a dedicated section for tracking orders and refunds under the 'Order History' tab.
Billing Section: Check the 'Billing' section in your account settings to see detailed information about your recent transactions, including refund status and any associated notes from customer support.
Refund Progress Information: MOKKUP.AI provides clear details about each stage of the refund process, including when the refund is initiated, processed, and completed, ensuring you're always informed.
Customer Support: If you have questions, utilize the chat function within the app or website to get in touch with MOKKUP.AI support. They can provide real-time updates on your refund status.
FAQ
Refunds for missed cancellations are generally not provided, as subscriptions are set to automatically renew. We recommend reviewing your subscription details and cancellation policy on our website for more information. For any specific concerns, please reach out to our support team for assistance.
Refunds typically take 5-10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you will receive a confirmation email, and the amount should reflect in your account shortly after processing is complete.
If you see a charge but do not have an active subscription, please check your account for any trial periods or past subscriptions that may still be active. If you're unsure, contact our support team with your details, and they'll assist you in clarifying the charge.
If you're unable to receive a refund directly from MOKKUP.AI, consider reaching out to customer service again for further assistance. You could also explore escalating your issue within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and subscription terms may provide more clarity on your options.
If MOKKUP.AI declines your refund request, consider reviewing their refund policy for any specific guidelines or requirements you may have missed. You might also want to reach out to their support team again for further clarification or to provide additional information related to your request. Additionally, checking your account details to ensure everything is in order can help in your communication with support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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