How to Get a Moksha MH + W Refund

• Order Number: Locate your unique order number for the specific product or service purchased from Moksha MH + W.
• Transaction ID: Retrieve the transaction ID from your payment confirmation email or credit card statement.
• Receipt or Invoice: Have your original purchase receipt or invoice ready as proof of purchase.
• Account Information: Ensure you have your Moksha MH + W account details, including the registered email address and password, for any account verification needed.
• Correspondence Records: Gather any email communications with Moksha MH + W regarding the purchase or refund request.
• Product Condition Evidence: If applicable, take photos of the product as evidence of its condition when returning it.
• Reason for Refund: Clearly outline and document your reason for requesting the refund to expedite the process.
• Return Shipping Receipt: If returning a physical product, retain the shipping receipt as proof of return.

*Working days are Monday to Friday, and don't include public holidays.

At Moksha MH + W, users have specific rights regarding their services and potential refunds. Eligibility for refunds primarily revolves around the unique offerings of the business, which include wellness sessions, workshops, and subscription-based programs. Understanding these criteria provides clarity on what situations might qualify for a refund.

• Cancelled Subscription: Users who have cancelled their subscription prior to the renewal date might be eligible for a refund for the new billing cycle if they have not accessed any services during that period.
• Service Non-Delivery: If a user has paid for a wellness session or workshop and the session is subsequently cancelled by Moksha MH + W without rescheduling, users may qualify for a refund for that specific service.
• Account Management Issues: Users experiencing difficulties accessing their account or scheduled services that prevent participation might be eligible to inquire about a refund for those inaccessible services, provided the issue is reported promptly.
• Promotional Offers: In cases where users have signed up during a promotional offer and the promotional conditions were not fulfilled by the provider, they could be considered for a refund for the difference if applicable.

It is important for users to review their individual situations when considering refund eligibility, as Moksha MH + W strives to integrate fairness in its billing processes while providing the best experience possible.

At Moksha MH + W, users often find themselves needing clarification about their subscription plans or making adjustments based on their evolving wellness needs. Here are some realistic scenarios illustrating how customers successfully claimed refunds:

• Plan Adjustment: A user realized they had selected a higher-tier subscription that included features they did not utilize. They contacted customer support, explained their situation, and successfully downgraded their plan, receiving a prorated refund for the unused portion of the previous tier.
• Service Interruption: After experiencing an unexpected service interruption during a scheduled class, a user reached out to Moksha MH + W to discuss their options. The team acknowledged the inconvenience and provided a refund for the single class, ensuring the user felt valued and supported.
• Change in Curriculum: A dedicated member found that the instructor for their favorite class changed, impacting their interest in that session. Upon discussing their preferences with customer service, they were offered a refund for the remaining classes in the series, which they happily accepted to pursue other offerings.
• Billing Cycle Confusion: A user mistakenly thought their subscription would renew after a month instead of quarterly. After reaching out for clarification, the support team assisted them in understanding the billing cycle and processed a refund for the additional charge when they opted out of the upcoming cycle.

Tracking your refund status at Moksha MH + W is straightforward when you know where to look. Below are specific tips to help you efficiently monitor your refund progress:

• Email Notifications: Once your refund request is processed, you will receive an email update detailing the refund status. Be sure to check your inbox for emails from Moksha MH + W, especially in your promotions or spam folders.
• In-App Notifications: If you use the Moksha MH + W mobile app, you will receive in-app notifications regarding the status of your refund. Make sure your notifications are enabled so you won't miss any updates.
• Account Dashboard: Log into your Moksha MH + W account and visit the Order History section. Here, you can find a snapshot of all your orders, including any that are pending a refund. Click on the order in question for detailed status updates.
• Billing Section: In your account settings, check the Billing section. This area provides information on previous transactions and any initiated refunds, including how much has been refunded and when you can expect the funds to be available.
• Detailed Progress Updates: Moksha MH + W provides transparency in the refund process. In your order history, you will see stages of your refund—from initiation to completion—along with expected timelines for each stage. This allows you to plan accordingly.
• Customer Support: If you have additional questions or need further assistance, Moksha MH + W’s customer support team can provide personalized updates on your refund status. Use the contact form on the website or chat feature in the app to get in touch.