Many users only consider their monthly subscriptions when they notice an unexpected charge, often due to automatic renewals. This guide aims to clarify how monthly subscription refunds work, highlighting eligibility criteria and outlining the steps needed to request your money back swiftly. Whether you're looking to navigate billing concerns or simply want to understand the refund process better, we're here to help.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your ClinicalMatchMe account.
Subscription Details: The type of subscription plan you are currently enrolled in (e.g., monthly, annual).
Transaction ID: The unique ID for the recent transaction (found in your payment receipt or account history).
Billing Statement: A copy of your billing statement showing the subscription charge from ClinicalMatchMe.
Refund Reason: A detailed explanation for your refund request to help facilitate the process.
Cancellation Confirmation: Any confirmation emails or notifications regarding your cancellation of the subscription.
Previous Correspondence: Any prior communication regarding your subscription or refund from ClinicalMatchMe, including support tickets or emails.
Timeframe Awareness: Understand any deadlines for requesting a refund specific to your subscription type.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from monthly subscription
At ClinicalMatchMe, users are afforded specific rights regarding their monthly subscription, particularly in terms of eligibility for refunds. The service is designed to connect individuals with clinical trials based on their unique health profiles. Given the personalized nature of the subscription, the circumstances under which refunds may be granted are tailored to the subscription’s operational model.
Users may qualify for a refund under certain conditions that relate directly to account management and service usage. Below are the situations that might affect refund eligibility:
Service Dissatisfaction: If a user feels that the service has not delivered the expected connections or matches to clinical trials based on the information provided, they may inquire about refund possibilities.
Technical Issues: Users experiencing persistent technical difficulties that prevent them from accessing their trial matches may be eligible for a refund, particularly if these issues were not resolved in a timely manner.
Subscription Inactivity: If a user has not engaged with the service for a significant period and wishes to reassess the value of their subscription, they may discuss a refund as part of their account management.
Cancellation Policies: Should a user decide to cancel their subscription prior to the next billing cycle, they might explore options regarding refunds for the unutilized portion of their subscription.
ClinicalMatchMe encourages users to review their individual account conditions and reach out to customer support for clarification regarding their eligibility for refunds based on the situations outlined above.
Step-by-Step Process to Request Your monthly subscription Refund Like a Pro
If you purchased through clinicalmatchme.com:
Visit the clinicalmatchme.com website and log into your account.
Navigate to the Account Settings section, usually found in the upper right corner.
Click on Billing Information or Subscriptions.
Locate your current subscription.
Find the Request Refund option or contact support via Help or Support Chat.
In your refund request, mention that the subscription renewed without notice and state that the account was unused.
Submit the refund request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find clinicalmatchme.com in your subscriptions list.
Tap on it and select Report a Problem.
Choose Request a Refund and select a reason.
In the comments, indicate that the subscription renewal was unexpected and mention the account's inactivity.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines).
Select Subscriptions.
Find the clinicalmatchme.com subscription.
Tap on Manage, then select Request a Refund.
Choose the appropriate reason, mentioning that the renewal was unexpected and that the account had been unused.
Click Submit.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the My Account section.
Find Manage Your Subscriptions.
Locate the subscription for clinicalmatchme.com.
Click on Cancel Subscription first if required.
If a refund option is available, select Request Refund.
In your refund request, emphasize that the renewal occurred without notice and highlight the inactivity of the account.
Submit your details and check for an email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount] for this billing situation.
If applicable, I have attached the necessary documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
The refund process has not started yet. Please check back later.
Processing
Your refund is being processed by our team.
Expect your refund to be completed within 5-7 business days.
Refunded
Your subscription payment has been successfully refunded.
The amount will reflect in your account within 3-5 business days.
Partially Refunded
A portion of your subscription fee has been refunded.
You will see a partial refund in your account. Please check your statement for details.
Completed
The refund process is complete, and no further action is needed.
Your subscription is canceled, and you have received your refund.
Canceled
Your refund request has been canceled.
No refund will be processed. If this was an error, you may need to submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ClinicalMatchMe, users often seek refunds for various reasons related to their subscription experience. Below are a few realistic scenarios illustrating how refunds were successfully claimed:
Unintended Plan Upgrade: A user accidentally upgraded their subscription plan while exploring additional features. Once they realized the switch, they contacted customer support for clarification and successfully adjusted back to their original plan, resulting in a refund for the difference in the charges.
Service Interruption: During a scheduled maintenance period, a user was unable to access essential services for the entire month. After reporting the issue to support, they were granted a refund for that month’s subscription fees due to the disruption in service availability.
Account Closure Prior to Billing: A long-time subscriber decided to close their account at the beginning of the month but was concerned about being charged for that month's renewal. They reached out to customer service to confirm the account status and were pleased to receive a pro-rated refund for the unused days of their subscription.
Feedback on a Trial Subscription: A user realized that the trial subscription did not meet their needs as initially anticipated. Upon providing feedback and expressing their decision to discontinue the service before the trial ended, they were issued a full refund for the trial subscription charges they incurred as a courtesy for their experience.
The Easiest Way to Get a monthly subscription Refund
If you're frustrated trying to get a refund from monthly subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ClinicalMatchMe is made simple through various features incorporated in their system. Here’s how you can efficiently monitor your refund progress:
Email Notifications: After requesting a refund, keep an eye on your email. ClinicalMatchMe sends updates regarding your refund status, including confirmation of the request and information on processing time.
Account Dashboard: Log into your account on ClinicalMatchMe’s website. Navigate to the Billing Section to find detailed information about your refund. It displays the current status, whether it’s processing or completed.
Order History: Check your Order History within your account settings. Each transaction will show its respective refund status, making it easy to track your requests.
Mobile App Checks: If you are using the ClinicalMatchMe mobile app, go to the Account Settings and select Refunds. Here, you can quickly view updates and status changes on your refunds.
Refund Progress Details: ClinicalMatchMe provides detailed progress updates on each refund request, including estimated processing times and any required actions on your part.
FAQ
Unfortunately, if you forget to cancel your monthly subscription before the billing date, we are unable to issue any refunds for that billing cycle. We recommend reviewing your account settings to keep track of your subscription status and ensure timely cancellations in the future.
Refunds typically take 5-10 business days to process and appear in your account, depending on your bank or payment provider's policies. You will receive a confirmation email once your refund has been initiated. Please allow the necessary time for the funds to reflect in your account after this confirmation.
If you notice a charge but don’t have an active subscription, please first check your account to confirm any previous subscription status. If you still have questions or need assistance, reach out to our customer support team with the details of the charge, and they will help clarify the situation.
If you're unable to obtain a refund directly from your monthly subscription, consider reaching out to customer service again for further assistance. You might also explore escalating your inquiry within the support system to ensure it is reviewed by a higher level of support. Additionally, reviewing your account details or subscription terms could provide further clarity on available options.
If your request for a refund has been declined, we recommend reviewing the refund policy outlined on our website for clarity on the conditions. You may also consider reaching out to our support team again with any further details or questions you have, or checking your account settings to ensure all information is up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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