How to Get a MOOD Subscribe and Save Program Refund

• Order Confirmation Email: Have the order confirmation email handy to verify the purchase details.
• Subscription Details: Gather information about your MOOD subscription, including the product name, subscription type, and frequency of delivery.
• Transaction ID: Locate the transaction ID associated with your order to streamline the refund process.
• Reason for Refund: Prepare a clear explanation of the reason for your refund request, whether it’s due to product dissatisfaction, delivery issues, or changes in subscription preferences.
• Return Shipping Information: If returning a product, have details on the return shipping method and expected delivery time for the return package.
• Account Information: Ensure you have access to your MOOD account, including your username and password, for account verification.
• Photos of the Product: If applicable, take clear photos of the product or packaging to support your refund claim.
• Previous Communication: If you’ve reached out to customer service before, collect any relevant correspondence for reference.

*Working days are Monday to Friday, and don't include public holidays.

The MOOD Subscribe and Save Program is designed to offer users a convenient way to receive regular shipments of products that enhance their lifestyles. As a participant in this subscription service, users enjoy the benefits of scheduled deliveries and potential savings. However, there may be specific circumstances under which users could inquire about eligibility for a refund.

Refund eligibility in the context of the MOOD Subscribe and Save Program primarily relates to users' account management and specific scenarios that can influence billing. The following situations may qualify for a refund consideration:

• Product Issues: If a delivered product is found to be defective or not as described, users may inquire about their eligibility for a refund.
• Delivery Problems: Should there be significant delays or issues with the delivery of a subscription order, users might be eligible for a refund.
• Account Changes: If users change their subscription preferences and find that the new settings do not align with what they have received, they could discuss refund options.
• Billing Clarity: If users require clarification on billing cycles related to their subscription and believe there might be a billing discrepancy, they may pursue further options concerning their payments.

It’s important for users to review the specific policies of the MOOD Subscribe and Save Program regarding refunds, as these policies can affect individual eligibility based on circumstance. For more detailed inquiries, users are encouraged to refer to the official MOOD Subscribe and Save Program resources or contact customer support directly.

Users of the MOOD Subscribe and Save Program may occasionally encounter situations where claiming refunds becomes necessary. Here are a few examples of realistic scenarios where refunds were successfully claimed:

• Subscription Adjustment: A user realized they had selected a higher frequency for their subscription than intended. After contacting customer service to update their plan to a lower frequency, they received a refund for the difference in charges for the next billing cycle.
• Product Quality Concern: A customer received a batch of aromatherapy oils that didn’t meet their expectations in terms of quality. Upon submitting a feedback request through their account, they were offered a refund for that specific order as part of MOOD's satisfaction guarantee policy.
• Delivery Delay: A subscriber noticed that their monthly delivery of premium candles was delayed beyond the expected timeframe. After reaching out through the support section, they were granted a partial refund for that month due to delivery issues, while still maintaining their subscription as planned.
• Change in Personal Needs: A user found themselves with an allergy to one of the ingredients in their subscribed products. By updating their preferences and discussing their new circumstances with customer service, they successfully received a refund for their last order while transitioning to an alternative selection more suited to their needs.

Tracking your refund status with the MOOD Subscribe and Save Program is straightforward and efficient. Here’s how to stay updated throughout the process:

• Email Notifications: Keep an eye on your registered email for updates regarding your refund status. MOOD will send you notifications at key stages, including when your refund request is received, processed, and completed.
• In-App Notifications: If you use the MOOD app, you’ll receive real-time in-app notifications about your refund status. Ensure that notifications are enabled in your app settings for seamless updates.
• Account Dashboard: Log into your account on shopmood.com and navigate to the Order History section. Here, you can view detailed information about your orders and the status of any ongoing refunds.
• Billing Section: Check the Billing section of your account to see any pending refunds or adjustments. This provides a clear overview of your financial interactions with MOOD.
• Refund Progress Information: Each refund request will provide you with specific information regarding its progress, including the expected timeline for completion. Look for updates indicating whether your refund is being reviewed, approved, or processed.
• Customer Support: If you have questions or need further assistance, don’t hesitate to reach out to MOOD’s customer support team via the contact options available on the website or app. They can provide specific details about your refund status.