Many users often overlook billing details until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. This guide is designed to walk you through the refund processes for Moongrade and Intimate.AI, clarifying who is eligible for a refund and outlining the necessary steps to request your money back swiftly. With clear instructions and helpful tips, we aim to ensure your experience is as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Account Information: Prepare your Moongrade or Intimate.AI account username or email associated with the account.
Transaction ID: Locate the unique transaction ID for the purchase you are requesting a refund for.
Order Details: Gather details about the service purchased, including the date of the transaction and the product type (e.g., subscription tier, duration).
Refund Reason: Clearly outline the reason for the refund request, such as dissatisfaction with the service or issues encountered.
Communication History: Include any previous correspondence related to the refund, such as emails or messages with customer support.
Payment Method: Have information ready about the original payment method used for the transaction (e.g., credit card, PayPal).
Service Agreement Reference: Refer to the service agreement or terms and conditions related to refunds specific to Moongrade and Intimate.AI.
Proof of Usage: If applicable, provide any proof that supports your case, such as screenshots of service issues or dates of usage.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Moongrade and Intimate.AI
At Moongrade and Intimate.AI, users have specific rights regarding refunds based on their account activities and subscription management. It is important for users to be aware of these guidelines to understand their eligibility for refunds related to the services rendered.
The nature of the services provided by Moongrade and Intimate.AI, which involve subscription-based access to digital content and tools, means that refund eligibility typically revolves around circumstances involving subscription status, service access, and account management. Below are situations that may qualify for a refund:
Service Downtime: If the user experiences extended service interruptions that prevent access to the subscription content, they may qualify for a refund for the affected period.
Account Closure: Users who have closed their account and do not wish to continue with the service may seek clarification on potential refunds for unused subscription time.
Service Discontinuation: If a particular service feature is discontinued or significantly altered, users may be eligible for a refund if they choose to cancel their subscription as a result.
Subscription Tier Changes: Users who change their subscription tier and feel that they were billed incorrectly for an overlapping period may inquire about their eligibility for a refund related to that billing period.
Service Relocation: In the event that a user has moved to a region where service is no longer available, they could express interest in obtaining a refund for any remaining subscription time.
Each of these scenarios should be reviewed carefully in light of Moongrade and Intimate.AI's refund policies to determine eligibility. Users are encouraged to consult the official policy documents or customer service for personalized support regarding their specific situation.
Step-by-Step Process to Request Your Moongrade and Intimate.AI Refund Like a Pro
If you purchased through Moongrade and Intimate.AI.com:
Visit the intimate.ai website and log into your account.
Navigate to the Account Settings section, typically found in the top right corner.
Select Billing Information or Subscription Management.
Locate the section for Payment History or Transactions.
Identify the charge you wish to request a refund for and click on it.
Look for an option to Request Refund and click.
In the refund request form, mention that the subscription renewed without notice and that your account has remained unused.
Submit the request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top, then select Subscriptions.
Find the Intimate.AI subscription and tap on it.
Scroll down and select Report a Problem.
Choose the charge you want to dispute and select Request Refund.
In the messaging field, emphasize that the subscription renewed unexpectedly and that the account has seen no activity.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) and select Subscriptions.
Select the Intimate.AI subscription.
Tap on Manage and then select Refund.
In the refund request form, mention that the subscription renewed without prior notice and your account was not used during the period.
Submit the refund request and await a response via email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to My Account and scroll to Manage Your Subscriptions.
Locate your Intimate.AI subscription.
Click on Cancel Subscription if necessary.
Proceed to the Help Section and look for Refund Requests.
Follow the instructions to submit your refund request, stating that the subscription renewed unexpectedly and the account remained inactive.
Complete the form and keep an eye on your email for responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Moongrade and Intimate.AI for Refund
Script
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Subject: Refund Request – Moongrade and Intimate.AI Account [Your Email]
Dear Moongrade and Intimate.AI Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund of [Amount].
I have attached the relevant documentation to support my request.
I kindly ask for confirmation regarding the progress of my request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is waiting for approval.
You will be notified once your request is reviewed, typically within 24-48 hours.
Processing
Your refund is currently being processed by our team.
Expect to see the funds returned to your account within 3-5 business days.
Refunded
Your refund has been approved and the funds have been returned to your payment method.
Check your bank or credit account; the refunded amount should reflect shortly.
Partially Refunded
A portion of your refund has been issued, due to our policies or the nature of your purchase.
Please review your order history for details on the refunded amount.
Completed
Your refund process has been finalized and there are no further actions required.
You can now use your funds; consider checking your statement for accuracy.
Canceled
Your refund request has been canceled, possibly due to an error or failure to meet policy guidelines.
Review any communication from our team for next steps or clarification on the cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Moongrade and Intimate.AI, users occasionally navigate specific situations that lead to successful refund claims. Here are some examples:
Subscription Overlap: A user upgraded their subscription plan mid-month, but realized they had paid for an additional week on the previous plan. They contacted support to clarify, and upon verification, received a prorated refund for the unused portion of their original subscription.
Service Interruption: A client encountered an unexpected service disruption during a critical project. After reaching out to customer support, their situation was validated, and they received a refund for that month's subscription due to the service being unavailable for a significant period.
Accidental Upgrade: After mistakenly upgrading to a premium plan not needed for their needs, a user contacted Moongrade to request a downgrade. The team quickly assisted, ensuring that they received a refund for the price difference in plans.
Billing Error Clarification: A user noticed a discrepancy in their billing cycle and suspected they were charged incorrectly. Upon inquiry to customer service, the support team clarified the billing cycle, and in recognition of the confusion, issued a small refund to balance out the bill.
The Easiest Way to Get a Moongrade and Intimate.AI Refund
If you're frustrated trying to get a refund from Moongrade and Intimate.AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Moongrade and Intimate.AI is essential to stay updated on your transactions. Here’s how you can do it:
Email Notifications: Moongrade and Intimate.AI send refund update notifications to your registered email. Look for emails with the subject line "Refund Status Update" to stay informed about the progress of your refund.
In-App Notifications: If you have the Intimate.AI app, ensure notifications are enabled to receive real-time updates directly within the app regarding your refund status.
Account Dashboard: Log into your Moongrade or Intimate.AI account and navigate to the "Order History" section. Here, you can view detailed information about your refund, including the date it was initiated and the current status.
Billing Section: In the account settings under the "Billing" section, you can view all past transactions and their respective refund statuses, making it easy to track any pending refunds.
Refund Progress Information: Moongrade and Intimate.AI provide specific details regarding your refund process. You'll see information such as expected processing time and any required actions from your side to expedite the refund.
Customer Support: If you encounter any issues or have questions, do not hesitate to reach out to Moongrade and Intimate.AI's customer support through the help section available in both platforms, either via chat or email.
FAQ
Refunds for subscriptions typically depend on the specific terms outlined at the time of purchase. If you missed the cancellation deadline, it's best to reach out to customer support directly to discuss your situation, as they may be able to assist you based on the circumstances.
Refund processing times can vary depending on your payment method and bank policies. Typically, it may take between 5 to 10 business days for the refund to appear in your account once it has been processed. Please keep an eye on your account during this time, as it may take longer in some cases.
If you see a charge but do not have an active subscription, please double-check your account details to confirm your subscription status. You can contact customer support for assistance in clarifying the charge and to explore options for resolution.
If you're unable to receive a refund directly from Moongrade or Intimate.AI, consider reaching out to their customer service again for additional clarity. You may also want to explore escalating your inquiry within their support system for further assistance. Additionally, reviewing your account details and transaction history could provide more context for your situation.
If Moongrade and Intimate.AI have declined your refund request, you might consider reviewing their refund policy for any specific conditions that may apply. Additionally, reaching out to customer support again could provide clarity or alternative solutions. It might also be helpful to check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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