How to Get a More Than Matcha Refund

• Order Number: Locate the specific order number associated with your purchase from More Than Matcha.
• Proof of Purchase: Have your receipt or email confirmation ready, which includes details of the items purchased.
• Account Information: Ensure you have your More Than Matcha account login details handy, as you'll need to verify your identity.
• Payment Method: Gather details regarding the payment method used (credit/debit card, PayPal, etc.) for the refund process.
• Reason for Refund: Prepare a concise explanation of why you are requesting the refund, as this may be required during the process.
• Product Condition: Check the condition of the product(s) if applicable, especially for items that may need to be returned.
• Shipping Confirmation: If applicable, keep any shipping information, including tracking numbers for returned items.
• Follow Refund Policy: Familiarize yourself with More Than Matcha’s specific refund policy to ensure your request is compliant.

At More Than Matcha, we value our customers and strive to ensure a positive experience with our products and services. Understanding your rights and eligibility for refunds is important when navigating our offerings. In general, refund eligibility can depend on various factors related to specific circumstances surrounding your purchase or account.

• Order Issues: If you received a product that was damaged during shipping, you may be eligible for a refund. Please provide photographs of any damage for evaluation.
• Incorrect Products: If the product you received does not match your order confirmation, you might qualify for a refund. Ensure you have your order number available for reference.
• Subscription Cancellation: For subscription services, if you have successfully cancelled your subscription before the next billing cycle, you may not be charged for the upcoming period. Refund eligibility for previous charges would depend on the timing of your cancellation relative to the billing date.
• Product Quality Concerns: If you believe a product did not meet your quality expectations, you could reach out regarding a potential refund, though specific scenarios will be evaluated on a case-by-case basis.

If you believe your situation aligns with any of the outlined criteria, we encourage you to reach out to our customer support team for further assistance and guidance on your eligibility for a refund.

At More Than Matcha, we understand that managing subscriptions and orders can sometimes lead to questions and the need for adjustments. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Pause Request: A user realized they wouldn’t need their monthly matcha supply due to travel plans. They contacted customer service to pause their subscription temporarily and received a refund for the current month’s charges, ensuring they only paid for the months they were active.
• Mixed Order Outcome: A customer ordered a variety of matcha products but received an incorrect item in their shipment. After reaching out to support with a clear description of the issue, they were promptly refunded for the incorrect item while receiving the correct product without extra shipping costs.
• Account Upgrade Confusion: A user upgraded their subscription plan but realized shortly after that they preferred their previous plan. After submitting a request for a plan change, they were refunded for the difference in the subscription fees for the duration they didn’t intend to use the upgraded features.
• Seasonal Discount Misunderstanding: During a holiday promotion, a customer purchased a matcha bundle but later found out they were eligible for an additional discount because of a membership tier. By contacting support with their membership details, they were able to receive a refund for the difference, enhancing their experience with the brand.

Tracking your refund status with More Than Matcha is straightforward, thanks to our dedicated systems for keeping you informed. Here's how to efficiently monitor your refund progress throughout the process:

• Check Your Email Updates: More Than Matcha sends automated email notifications whenever there is a status change regarding your refund. Look for emails with the subject line "Refund Update" to stay informed.
• Use the More Than Matcha Mobile App: If you have our mobile app, open it and navigate to the "Account" section. Here, you can find updates on your refund status, making it convenient to track on the go.
• Visit Your Account Dashboard: Log into your account on our website, and go to the "Order History" tab. Each order will show its refund status, including initiated, processing, or completed, providing clear insights into where things stand.
• Access the Billing Section: In the "Billing" section of your account settings, you can view detailed information about your transactions, including any pending refunds. This section provides a comprehensive overview of not only orders but also the financial aspects related to your purchases.
• Contact Customer Support: If you have questions or don't receive updates, feel free to reach out to our customer support team through the "Help" section of your account. They can provide real-time information regarding your refund status.