Navigating billing can often feel daunting, especially when unexpected charges arise, such as an automatic subscription renewal. This guide is designed to simplify the refund process at More Than Speech, outlining the eligibility criteria and providing clear steps for requesting a refund efficiently. By following this guide, you can ensure a smooth experience and promptly regain your funds.
What You Should Prepare Before Applying For Refund
Account Information: Have your registered account details ready, including the email address associated with your More Than Speech account.
Transaction History: Locate and reference your transaction ID or order number related to the service or product.
Service Agreement: Review the terms and conditions or any service agreement relevant to your purchase to understand the refund policy.
Date of Service: Note the date(s) of the session(s) or service you wish to request a refund for.
Email Correspondence: Gather any emails or confirmations related to the service, including receipts or invoices.
Reason for Refund: Prepare a clear and detailed explanation regarding why you are requesting a refund.
Support Documentation: Compile any additional documentation that supports your case, such as notes from sessions or communication with the service provider.
Follow-up Details: Be ready to provide any relevant follow-up information or requests made to More Than Speech prior to initiating the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Insurance Settlement
7-10 working days
Cash/Check
Up to 15 working days
Bank Transfer
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from More Than Speech
At More Than Speech, we are dedicated to providing high-quality speech therapy services and supporting our clients throughout their journey. If you have questions regarding refund eligibility, it’s important to understand the specific scenarios that may affect your account and billing situation.
The following circumstances may qualify you for a refund:
Service Downtime: If there are unexpected interruptions to scheduled therapy sessions due to technical difficulties or other factors, you may inquire about possible refunds for those specific sessions.
Unused Sessions: Clients may qualify for a refund for any sessions that were purchased but not utilized within the designated timeframe, as specified in your service agreement.
Billing Adjustments: Should there be any discrepancies in billing related to session packages or subscription tiers, please contact customer service for clarification, which may result in an adjustment or refund.
Account Cancellation: If you have officially canceled your subscription or membership prior to a billing cycle, you may be eligible for a pro-rated refund based on the remaining duration of your services.
Gift Card Credits: Refunds for unspent gift card balances may be applicable under certain circumstances, as outlined in the gift card policy.
It's advisable to reach out to us directly to discuss your specific situation, as individual circumstances can vary, and our team is here to assist you with any billing inquiries you may have.
Step-by-Step Process to Request Your More Than Speech Refund Like a Pro
If you purchased through More Than Speech.com:
Visit the More Than Speech website and log into your account.
Navigate to the 'Account' section, typically found in the top right corner.
Look for the 'Billing' or 'Subscriptions' tab.
Locate the subscription or membership that you wish to refund.
Click on 'Request Refund' or 'Help' next to the transaction details.
In the description box, state that you did not receive prior notice of renewal and that the service was unused.
Submit your refund request and note down any confirmation number provided.
Monitor your email for updates regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' and find your More Than Speech subscription.
Tap on the subscription and select 'Cancel Subscription' if needed.
Go to the App Store and navigate to your account.
Scroll down and select 'Purchases' to find your past transactions.
Find the More Than Speech charge and tap on 'Report a Problem.'
Choose an issue related to your subscription and mention that the subscription renewed without notice.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon located at the top right corner.
Select 'Payments & subscriptions' followed by 'Subscriptions.'
Find your More Than Speech subscription and tap on it.
Choose 'Cancel subscription' if necessary to proceed.
Visit the Google Play Help Center website to request a refund.
Look for the 'Request a refund' option and fill in the details.
In the reason section, clarify that the subscription renewed unexpectedly or that the account was unused.
Submit the request and await a confirmation email.
If you purchased through Roku:
Go to your Roku home screen and select 'Streaming Channels.'
Scroll down to 'Manage subscriptions' and select it.
Find your More Than Speech subscription and note its details.
Go to the Roku website and sign into your account.
Navigate to the 'Account' section and then to 'Purchase History.'
Locate the More Than Speech charge and click on it.
Click on 'Request Refund' or 'Contact Support.'
In your message, indicate that the charge was unexpected due to lack of notice.
Submit the refund request through the specified channel.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to More Than Speech for Refund
Script
Copy
Subject: Refund Request – More Than Speech Account [Your Email]
Dear More Than Speech Team,
I hope this message finds you well.
I am writing to address a billing matter regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your request is in the review process. You will receive an update within 2-3 business days.
Processing
The refund has been approved and is currently being processed by our system.
Your refund is being handled. Please allow 5-7 business days for the funds to reflect in your account.
Refunded
The refund has been successfully completed and processed.
You should see your funds returned to your original payment method shortly.
Partially Refunded
A portion of the original transaction has been refunded.
You will receive the remaining balance shortly. Check back for updates.
Canceled
The refund request has been canceled.
If this was an error, please contact us to reinitiate your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At More Than Speech, users often engage with services and subscriptions tailored for speech therapy and communication development. Below are real user scenarios where clients successfully claimed refunds through appropriate channels.
Subscription Adjustment: A user realized that their subscription plan included more sessions than they needed after a month of use. After contacting customer support, they received a refund for the unused sessions and downgraded to a more suitable plan.
Service Interruption: A client faced technical difficulties during a scheduled online session due to internet connectivity issues on their end. Understanding the circumstances, the support team processed a refund for the session as a courtesy.
Account Management Issue: A user accessed their account to make changes but inadvertently reactivated a previously canceled subscription. Once they clarified the situation with customer service, they were guided through the refund process for the extra charge.
Billing Clarification: A parent noticed a discrepancy in their billing statement regarding the number of sessions charged. After providing the details to More Than Speech, they were able to receive a refund for the overcharge once the issue was verified.
The Easiest Way to Get a More Than Speech Refund
If you're frustrated trying to get a refund from More Than Speech—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At More Than Speech, keeping track of your refund status is straightforward, thanks to our dedicated systems and communication methods. To ensure you stay updated on your refund process, follow these specific tips:
Email Notifications: Check your email for updates regarding your refund. More Than Speech sends detailed notifications outlining the status of your refund, including approval and processing times.
Account Dashboard: Log in to your More Than Speech account and navigate to the Order History section in your dashboard. Here, you can view the status of all your previous transactions, including any pending refunds.
Billing Section: In the Billing area of your account, you can find specific information about refund requests, including the date requested and the estimated time for processing.
Mobile App Notifications: If you use our mobile app, enable notifications to receive real-time updates about your refund status. Look for push notifications that will alert you when there are changes to your refund status.
Customer Support: If you have questions, reach out to our customer support through the app or website. They can provide personalized updates on your refund and resolve any concerns you may have.
FAQ
If you forgot to cancel your subscription on time, refunds are generally not offered as per our policy. However, we encourage you to reach out to our customer support team for assistance, as they may be able to provide options or guidance based on your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you should receive a confirmation email, and the funds will be reflected in your account within the specified timeframe.
If you notice a charge but do not have an active subscription, please double-check your account details to confirm your subscription status. If everything seems correct, reach out to our customer support team through the contact information provided on our website for further assistance.
If you are unable to obtain a refund directly from More Than Speech, you may consider reaching out to their customer service team again for further assistance. Additionally, exploring the escalation options within their support system can provide more clarity on your situation. Reviewing your account details and any relevant policies may also help inform your next steps.
If More Than Speech refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the specific criteria and process. Additionally, consider reaching out to their customer support team again for further clarification on your request. It may also be helpful to double-check your account details to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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