Billing can often go unnoticed until an unexpected charge catches your attention. If you've found yourself wondering how refunds work with Mosaic Counseling, you're in the right place. This guide will clarify the refund process, detail eligibility criteria, and provide you with straightforward steps to request your money back efficiently. Let's make sure you have all the information you need to navigate the refund procedure with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your full name and the email address associated with your Mosaic Counseling account.
Session Details: Dates and times of the sessions for which you are requesting a refund.
Payment Confirmation: A copy of your payment receipt or transaction confirmation from your initial booking.
Clinical Notes: Any relevant notes or correspondence from your therapist that support your reason for the refund.
Refund Request Form: Complete the specific refund request form found on Mosaic Counseling's website.
Reason for Refund: A detailed explanation for your refund request, including any issues encountered during your sessions.
Session Cancellation Policy Reference: Familiarize yourself with Mosaic Counseling’s cancellation policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Insurance Reimbursement
4-6 weeks
PayPal
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mosaic Counseling
Mosaic Counseling offers vital mental health services aimed at supporting individuals through personalized therapy sessions. Understanding your rights regarding these services, especially in the context of potential refunds, is important for informed engagement with the counseling process. Refund eligibility for services rendered by Mosaic Counseling may depend on various factors, including scheduling, service delivery, and cancellation policies.
Missed Appointments: If a user notifies Mosaic Counseling of a missed appointment more than 24 hours in advance, they may qualify for a refund of that session fee or the option to reschedule without additional cost.
Service Discontinuation: Should a user decide to discontinue their services, they might be eligible for a prorated refund for any prepaid sessions not yet utilized, according to the terms agreed upon at the time of service commitment.
Session Cancellations by Mosaic Counseling: In instances where Mosaic Counseling cancels a scheduled session due to unforeseen circumstances, users could be eligible for a full refund or rescheduling options without additional fees.
Service Delivery Issues: If a user feels that the services provided did not meet the expected standards discussed during intake, they may inquire about a potential refund or compensation policy in line with Mosaic Counseling's commitment to service quality.
Payment Processing Errors: In rare cases where users report discrepancies in their billing statement related to Mosaic Counseling's services, they may discuss the issue directly with the office to clarify charges and explore eligibility for adjustments.
Step-by-Step Process to Request Your Mosaic Counseling Refund Like a Pro
If you purchased through MosaicCounselingService.net:
Scroll down to the bottom of the page and click on the 'Contact Us' link.
Fill out the contact form with your details.
In the 'Message' field, mention that you are requesting a refund for your membership subscription.
Highlight that the subscription renewed without prior notice if applicable.
Keep it concise and professional.
Submit the form and wait for a response from their support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Tap on Subscriptions.
Select the subscription for Mosaic Counseling.
Tap on Cancel Subscription. This step is necessary to initiate a refund request.
Return to the main Settings menu and open the App Store.
Scroll down and select your Apple ID at the bottom, then tap View Apple ID.
Tap on Purchase History.
Find the subscription charge and tap on it.
Select Report a Problem and choose the relevant issue.
Mention that the subscription renewed without your consent.
Indicate that the account has been unused if applicable.
Submit your request and await a response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Choose the Mosaic Counseling subscription.
Tap on Cancel subscription. This is the first step in securing a refund.
After cancelling, go back to Payments & subscriptions.
Select Budget & history.
Find the subscription charge and click on it.
Tap Report a problem and select the relevant issue from the options.
State that you did not receive adequate notice before the renewal.
Emphasize that the account had little to no activity.
Submit your report and wait for confirmation.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to your account settings.
Access the Manage subscriptions section.
Locate the Mosaic Counseling subscription and hit Cancel subscription.
After cancelling, you may submit a refund request via Roku's support page.
Select the option to Contact Customer Support.
Explain that you are seeking a refund for the Mosaic Counseling subscription.
Mention that the subscription renewed without prior notice.
Note that you have not been using the service recently.
Submit the support request and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days? If you require any further information, please feel free to reach me at [Your Phone Number].
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update once the processing begins, usually within 2-3 business days.
Processing
Your refund is currently being evaluated by our finance team.
Please allow another 3-5 business days for completion of the refund.
Refunded
Your refund has been successfully processed and the funds have been returned.
You should see the amount reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been processed based on specific circumstances.
The remaining balance will be reviewed for further processing if necessary.
Completed
Your refund transaction has been finalized.
You can check your account statement to confirm the refund has been issued.
Canceled
Your refund request has been canceled due to user or system action.
If you need further assistance, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mosaic Counseling, clients occasionally find themselves needing clarification or adjustments regarding their counseling services. Here are some user scenarios where refunds were successfully claimed:
A client mistakenly booked a series of sessions that overlapped with a pre-scheduled commitment. Upon contacting Mosaic Counseling, they explained the situation and were able to receive a refund for the sessions they could not attend.
After a series of consultations, a client realized they had accidentally purchased an extended package of sessions instead of a single session. They reached out for assistance, clarified their intent, and successfully adjusted their purchase to receive a refund for the extra sessions.
A participant in a group therapy session discovered that they were unable to attend due to unforeseen scheduling conflicts. By communicating their situation with customer service, they were able to secure a refund for the missed group session.
A client sought to switch therapists within the counseling service and realized that their current plan included sessions with a therapist they no longer wished to see. After discussing their request with the support team, they received a partial refund for unused sessions as they transitioned to a new plan.
The Easiest Way to Get a Mosaic Counseling Refund
If you're frustrated trying to get a refund from Mosaic Counseling—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mosaic Counseling is a straightforward process designed to keep you informed every step of the way. Here’s how you can efficiently monitor your refund:
Email Updates: Keep an eye on your inbox for emails from Mosaic Counseling. Notifications about your refund progress will be sent directly to the email address linked to your account. Make sure to check your spam or junk folder just in case.
Account Dashboard: Log into your account on the Mosaic Counseling website. Navigate to the Billing section of your account dashboard to view details on your refund status. This section provides real-time updates and allows you to track its progress.
Order History: Within your account settings, the Order History tab provides a comprehensive view of all transactions, including any refunds. Here, you can see whether your refund has been processed or is still pending.
In-App Notifications: If you use the Mosaic Counseling mobile app, enable push notifications to receive instant updates about your refund status. The app will alert you as soon as your refund is approved or completed.
Support Resources: For any questions regarding your refund, visit the Help Center on the Mosaic Counseling website. It contains FAQs and resources to assist you with understanding the refund process better, ensuring you have all the information at your fingertips.
FAQ
Refunds for missed cancellations at Mosaic Counseling depend on the specific policies in place. While we understand that circumstances can change, it’s important to review our cancellation policy, as refunds may not be issued for missed appointments. We encourage you to reach out to our team directly to discuss your situation and explore possible options.
Refunds typically take 5-10 business days to process after the request has been approved. The exact time may vary depending on your bank or financial institution's processing times. You will receive a notification once the refund has been processed.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions that may have lapsed or been missed. If you still believe the charge is in error, contact our support team through the website, providing details of the transaction for further assistance.
If you are unable to secure a refund directly from Mosaic Counseling, you may consider reaching out to their customer service team again for further assistance. Additionally, reviewing your account details or escalating your inquiry within their support system could provide more clarity on your options.
If Mosaic Counseling refuses to issue a refund, you may want to review their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to their support team once more for clarification or to discuss your situation in detail. Checking your account details could also provide insight into any applicable factors regarding your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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