How to Get a Mosaic Mind & Body Refund

• Account Information: Have your account name and email address associated with Mosaic Mind & Body ready to expedite the refund process.
• Order Confirmation: Locate the order confirmation email or receipt that includes your transaction details.
• Transaction ID: Gather the transaction ID from your purchase, which is essential for tracking your refund request.
• Service Details: Prepare details regarding the service you received, including dates and service types, to clarify your request.
• Refund Policy Review: Familiarize yourself with Mosaic Mind & Body's refund policy to understand the conditions under which you can request a refund.
• Contact History: Note any previous correspondence with customer service related to your purchase or refund to reference in your claim.
• Proof of Payment: Keep a record of your payment method (credit card, PayPal, etc.) used during the transaction for verification.
• Reason for Refund: Prepare a clear and concise explanation as to why you are seeking a refund to facilitate the process.
• Feedback or Reviews: If applicable, gather any feedback or reviews you may have submitted related to the service in question.

*Working days are Monday to Friday, and don't include public holidays.

At Mosaic Mind & Body, we prioritize our users' satisfaction with our services, which include therapeutic sessions, wellness programs, and digital resources aimed at promoting mental and physical well-being. While we strive to ensure that our offerings meet the needs of our clients, there may be scenarios in which users find themselves needing to inquire about refunds. Understanding your eligibility for a refund is essential for effective account management and ensuring that you are fully informed about our policies.

Users may qualify for refunds under certain circumstances, which are specifically related to the type of services we offer. The following situations might be relevant:

• Cancellation of Sessions: If a user cancels a scheduled session more than 24 hours in advance, they may be eligible for a full refund of the session fee.
• Session Rescheduling: If users need to reschedule their session and it cannot be accommodated within the given timeframe, a refund may be offered.
• Program Ineligibility: If a user enrolls in a wellness program but later defines their ineligibility based on specific requirements laid out at enrollment, they may qualify for a refund.
• Technical Issues: For digital resources such as online courses, if users encounter technical issues that prevent access to materials, a review request for a refund may be submitted.
• Product Returns: For any tangible products purchased through our platform, returns that fall within the policy window may be eligible for a refund.

We encourage users to review these circumstances and reach out to our support team for specific guidance regarding their situation. Our goal is to ensure you feel supported in your journey with Mosaic Mind & Body.

At Mosaic Mind & Body, clients often find themselves needing assistance with refund requests related to various services and subscription plans. Here are a few scenarios where users successfully claimed refunds:

• Accidental Subscription Upgrade: A client accidentally upgraded their monthly membership to a premium plan while navigating the website. Upon realizing the mistake shortly after, they contacted customer support, who promptly assisted in downgrading the plan and issuing a refund for the premium charge.
• Service Cancellation Request: After a scheduling conflict, a client decided to cancel an upcoming wellness workshop. They reached out to Mosaic Mind & Body within the allowed time frame and received a full refund for the workshop fee, which was processed quickly and efficiently.
• Booking Error: A client attempted to book a massage but mistakenly selected the wrong date. Shortly after the booking confirmation, they contacted the support team to correct the error, resulting in a seamless cancellation of the original appointment and a refund being issued for that session.
• Product Return: A client received a yoga accessory that did not meet their expectations. After notifying the customer service team about the return within the stipulated period, they were guided through the return process and successfully received a refund for the returned item.

Tracking your refund status with Mosaic Mind & Body is a straightforward process, designed to keep you informed every step of the way. Here are some efficient methods to check the status of your refund:

• Email Notifications: Keep an eye on the email associated with your account. Mosaic Mind & Body sends updates about your refund status via email, which includes information about approval and processing timelines.
• Account Dashboard: Log into your account and navigate to the Order History section. Here, you can find details about your recent transactions, including the status of any refunds.
• Mobile App Alerts: If you use the Mosaic Mind & Body mobile app, check the Notifications tab. The app provides real-time updates about the progress of your refunds, making it easy to stay informed on the go.
• Billing Section: Within your account settings, you can find a Billing section that outlines your financial transactions. This will show you any pending refunds and their current statuses.
• Detailed Progress Updates: Mosaic Mind & Body provides comprehensive details on refund progress. You will receive information such as approval dates and when you can expect the funds to be credited back to your original payment method.