We understand that billing often takes a backseat to your primary focus until an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to clarify how Mosaic refunds work, who is eligible, and the straightforward steps to efficiently request a refund. Our goal is to make the process as seamless as possible for you, ensuring you can easily navigate any billing concerns.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique transaction ID readily available, which you can find in your order confirmation email or account order history.
Account Information: Ensure you have your Mosaic account details (email and password) to log in and verify your transaction easily.
Proof of Payment: Gather your payment receipt or bank statement showing the transaction with Mosaic as evidence of payment.
Detailed Reason for Refund: Prepare a clear explanation of why you are requesting a refund, including any specific issues encountered with the service or product.
Communication Records: Include any emails or messages exchanged with Mosaic's customer service regarding the issue leading to your refund request.
Timeframe Consideration: Be aware of the refund policy timeframe to ensure you're within the eligible period for refunds.
Product Condition Evidence: If applicable, provide photos or descriptions of the product condition that may support your refund request.
Subscription Details: If refunding a subscription, be prepared with the subscription type, start date, and details of any canceled renewals.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
PayPal
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mosaic
Mosaic offers a range of services that may require users to navigate specific billing scenarios unique to their offerings. Understanding your rights regarding refunds is essential for managing your subscription or service effectively. Depending on your circumstances, you may qualify for a refund under certain conditions.
Service Cancellation: If you've canceled your subscription before the end of the billing cycle, you might be eligible for a prorated refund for the unused portion of your subscription.
Service Interruption: Users experiencing significant and prolonged service interruptions could inquire about partial refunds for the time the service was unavailable.
Account Management Changes: If you have made changes to your account type or service plan, adjustments to your charges may result in eligibility for a refund of any overage fees accrued during the transition period.
Promotions and Discounts: If a promotional rate was applied in error or not as advertised, you could discuss potential refunds for the discrepancy in charges.
Billing Discrepancies: Any inconsistencies in billing—such as unexpected one-time fees related to specific account features—may also be eligible for review and a potential refund, contingent upon the circumstances surrounding the charge.
Product or Service Guarantee: Mosaic may offer certain guarantees on their services, and if the outlined services do not meet the stated criteria, you may qualify for a refund in alignment with their specific policies.
For any refund inquiries, it's advisable to refer to the service agreement and contact Mosaic to clarify your specific eligibility based on your account situation.
Step-by-Step Process to Request Your Mosaic Refund Like a Pro
If you purchased through mosaic.com:
Visit mosaic.com and log into your account.
Navigate to the Account section.
Click on Billing or Payment History.
Locate the transaction you wish to refund and click on it.
Select Request Refund from the options available.
In the description, mention that the service was not used or express that you were unaware of the renewal.
Submit the request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Mosaic subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for the refund, emphasizing that the subscription renewed without notice.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Click on the menu icon and select Subscriptions.
Find Mosaic in your list of subscriptions and tap on it.
Select Cancel Subscription.
After cancellation, go to Google Play Help in your browser.
Click on Request a refund and provide details, such as that the account was unused.
Submit your request for review.
If you purchased through Roku:
Go to my.roku.com and log into your account.
Select Manage your subscriptions.
Locate Mosaic and click on Unsubscribe.
After unsubscribing, scroll to the bottom and choose Contact Customer Support.
In your message, specify that the subscription renewed unintentionally.
Submit your request for a refund through the support channel.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount] due to [describe reason].
Please find attached any relevant documentation for your reference.
I kindly ask for confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request is received but not yet processed.
Your refund is being reviewed. Please allow up to 3 business days for processing.
Processing
The refund is currently being processed.
Your refund is in progress. You should see the funds reflected in your account in approximately 5-7 business days.
Refunded
The refund has been successfully processed.
The full refund amount will appear in your account shortly.
Partially Refunded
A portion of your order has been refunded.
You will see the partial refund in your account and the remaining balance may still be due.
Completed
The refund process has been finalized.
Your transaction is fully complete, and no further actions are needed on your part.
Cancelled
The refund request has been cancelled and no refund will be processed.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
The following scenarios illustrate how users successfully claimed refunds through Mosaic’s services, emphasizing the flexibility and understanding inherent in their support system.
Subscription Overlap: A user realized they had two overlapping subscriptions for different service tiers. After discussing their preferences with customer support, they were able to adjust their plan and received a refund for the unused portion of the higher tier.
Accidental Upgrade: A customer mistakenly upgraded to a premium plan while trying to explore features. Once they clarified the situation with the support team, they were refunded the difference in cost between the regular plan and the premium upgrade, reverting to their initial subscription.
Miscalculated Billing: Following a billing cycle, a user noticed an unexpected charge. Upon reviewing their subscription terms with customer service, it became clear there had been an error in calculating the promotional discount. The team promptly issued a refund for the discrepancy.
Temporary Service Interruption: An unexpected service interruption occurred during a critical period for a user. After reaching out to support to clarify the impact on their subscription, they were granted a refund for the duration of the service downtime, ensuring they felt valued and supported.
The Easiest Way to Get a Mosaic Refund
If you're frustrated trying to get a refund from Mosaic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mosaic is streamlined and user-friendly. Here’s how to efficiently monitor the progress of your refund:
Check Your Email Notifications: Mosaic sends dedicated email updates regarding your refund status. Look for emails titled "Refund Update" which provide real-time status and expected timelines.
Utilize the Mosaic Mobile App: For on-the-go updates, open the Mosaic mobile app. Navigate to the "Orders" section where you can view the status of your refund along with details about the transaction.
Access Your Account Dashboard: Log in to your Mosaic account on the website. Visit the "Order History" tab to find specific orders and their corresponding refund statuses. This section also shows any notes from the merchant regarding the refund process.
Billing Section Insights: Go to the "Billing" section under your account settings. Here, you can find pending refunds and the dates they were processed, giving you a clear overview of your financial transactions.
Status Updates in Real-Time: Mosaic provides real-time updates directly within the app and website interface. You'll see the current status of your refund—whether it's under review, processed, or completed—allowing for immediate insight.
Merchant-Specific Features: Certain merchants using Mosaic may provide additional tracking features. Check if the merchant has a dedicated page that details refund timelines or FAQs to assist you further.
FAQ
Refunds for missed cancellation deadlines depend on the specific terms of your subscription plan. Unfortunately, if the cancellation isn't processed in time, we may not be able to issue a refund for that billing cycle. We recommend reviewing your account details and reaching out to our support team for clarification on your options.
Refunds from Mosaic typically take 5 to 10 business days to process and appear in your account, depending on your bank’s processing times. Once the refund is approved, you will receive a confirmation email detailing the transaction. Please note that it may take additional time for the funds to be reflected in your account due to varying bank policies.
If you see a charge from Mosaic but do not have an active subscription, please check your account settings to confirm the status of your subscription. If you still have questions or need further assistance, reach out to Mosaic's customer support for clarification and guidance.
If you are unable to receive a refund directly from Mosaic, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details may provide insights into other options available to you.
If Mosaic refuses to issue a refund, you can start by reviewing their refund policy to understand the criteria for eligibility. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It's also a good idea to double-check your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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