At Motions Dance & Fitness, we understand that billing matters often take a backseat until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how our refund process works, including eligibility criteria and the simple steps to request your money back swiftly. We aim to ensure that you feel supported throughout your experience, making it easy for you to navigate any billing inquiries.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from the confirmation email to expedite the refund process.
Original Payment Method: Have the original payment method details ready, whether credit card, PayPal, or other payment services.
Proof of Purchase: Attach your order confirmation or receipt as proof of purchase to validate your refund request.
Product Condition: Ensure the product is unworn and in original packaging if applicable, as this is typically required for returns at Motions Dance & Fitness.
Return Authorization: Check if you need a return authorization before sending items back, which can speed up your refund.
Customer Account Details: Log into your account to retrieve any relevant account information that may be required for processing your refund.
Refund Request Form: Fill out any specific refund request form provided by Motions Dance & Fitness, if applicable, to streamline your submission.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Store Credit
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Motions Dance & Fitness
At Motions Dance & Fitness, users engage with a variety of dance and fitness services designed to enhance their experience and well-being. Understanding your rights and eligibility regarding refunds is essential to navigating your account and the services provided. Refund situations at Motions Dance & Fitness are typically assessed based on the specific nature of the service usage, account status, and terms of enrollment.
The following situations may qualify for refunds or account adjustments:
Class Cancellations: If a class is canceled by Motions Dance & Fitness for any reason, users may be eligible for a refund or credit towards a future class.
Membership Termination: If a user decides to terminate their membership within a stipulated trial period, they may be eligible for a refund of the fees paid, subject to specific terms outlined in their agreement.
Injury or Medical Issues: Users who can provide documentation for a medical condition that prevents them from participating in classes may qualify for a pro-rated refund or credit based on the time remaining in their membership.
Account Management Issues: If users experience issues regarding their account access or service availability, they should inquire about the possibility of adjustments to their account charges.
Transfer of Classes: In certain circumstances, users may be eligible for a refund or credit if they are unable to attend due to scheduling conflicts and provide adequate notice to the service provider.
Users are encouraged to refer to the specific membership terms and conditions available on the Motions Dance & Fitness website or to reach out to customer support for clarifications regarding their particular situation and eligibility for refunds.
Step-by-Step Process to Request Your Motions Dance & Fitness Refund Like a Pro
Scroll to the bottom of the page and click on the Contact Us link.
Choose your preferred contact method: Email or Phone.
If emailing, use a clear subject line like "Refund Request for Subscription".
If calling, prepare to provide your membership details.
In your message, clearly state the reason for your refund request.
Mention that your subscription renewed without prior notice.
Emphasize that you have not used the account since the renewal.
Request specific details on how to process the refund.
Ask if additional information is needed for proceeding.
After sending your request, keep an eye on your email for a response, and be prepared to follow up if necessary.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your membership with Motions Dance & Fitness.
Scroll down and select Report a Problem.
Choose the option that best describes your reason for the refund.
Mention that the subscription renewed without notification.
Highlight that the service has gone unused.
Finalize your request by submitting the report, and wait for a confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Locate your Motions Dance & Fitness subscription.
Tap on Refund or Report a problem.
Select the most relevant option for the refund request.
Mention that you were not notified about the renewal.
State that you did not use the service since the last charge.
Submit the request and check for a confirmation notification from Google.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to My Account and select Manage Account.
Find your subscription under Your Subscriptions.
Click on the Request a Refund option.
Fill in the necessary details and specify your reason for the refund.
Indicate that you were unaware of the renewal.
Point out that you have not utilized the service since then.
Complete the request and monitor your email for any follow-up messages.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation concerning my account. Specifically, [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This means you must wait while we review your request, which may take up to 3 business days.
Processing
Your refund is currently being processed.
We'll inform you once the refund is completed. This usually takes an additional 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
You will see the funds in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded, based on the items returned.
Check your refund details to see which items were refunded.
Completed
The refund process is fully completed.
All funds have been returned, and your transaction is closed. Thank you for your patience!
Canceled
Your refund request was canceled.
This could be due to missing information or a withdrawal. Please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Motions Dance & Fitness, customers occasionally need to navigate refund situations related to their dance classes, merchandise, or subscriptions. Here are some real user scenarios where refunds were successfully claimed:
Class Cancellation: A customer signed up for a ballet workshop but was unable to attend due to a scheduling conflict. After contacting customer service, she received a full refund as per the policy for cancellations made more than 24 hours in advance.
Wrong Size Merchandise: After ordering a dance costume online, a customer realized the size was incorrect upon arrival. He promptly reached out to Motions Dance & Fitness for an exchange and was issued a refund for the original item to facilitate his new order in the correct size.
Subscription Update: A customer decided to switch from a monthly to a quarterly membership. After checking her account settings, she reached out to customer support and successfully received a pro-rated refund for the remaining days of her monthly plan before transitioning to the new billing cycle.
Workshop Fee Adjustment: A customer enrolled in an advanced hip-hop class discovered there was a promotional discount offered after his registration. He inquired about the possibility of applying the discount and received a refund for the difference promptly, ensuring he benefited from the latest pricing.
The Easiest Way to Get a Motions Dance & Fitness Refund
If you're frustrated trying to get a refund from Motions Dance & Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
To efficiently track your refund status at Motions Dance & Fitness, follow these tailored tips to stay updated throughout the process.
Check Your Email: After you initiate a return, keep an eye on your inbox for confirmation emails from Motions Dance & Fitness. These emails will provide a detailed overview of your refund request and any updates related to the process.
Account Dashboard: Log in to your account at motionsdanceshoppe.com and navigate to the Order History section. Here, you will find all previous orders, including refund requests, along with their current status.
Mobile App Notifications: If you use the Motions Dance & Fitness mobile app, enable notifications to receive real-time updates regarding your refund status directly on your device.
Billing Section Updates: In your account settings, visit the Billing section. This area provides important information about pending refunds and anticipated processing times.
Contact Customer Support: If you encounter delays or have specific questions, don't hesitate to reach out to Motions Dance & Fitness customer support via live chat or email. They can provide personalized updates regarding your refund status.
FAQ
If you forget to cancel your membership on time, unfortunately, we are unable to provide a refund for that billing period. We recommend checking our cancellation policy for future reference to ensure you don't miss any important deadlines. If you have any further questions, feel free to reach out to our support team.
Refunds typically take 5 to 10 business days to appear on your account, depending on your bank’s processing times. Once your refund is processed on our end, you will receive a confirmation email. Please keep in mind that the speed of the refund may vary based on your financial institution.
If you notice a charge but do not have an active subscription, please first check your account details on the Motions Dance & Fitness website to confirm your subscription status. If everything appears correct, we recommend reaching out to our customer service team with any relevant transaction details so we can assist you in resolving the issue.
If you're unable to obtain a refund directly, consider reaching out to Motions Dance & Fitness customer service again for further assistance. You might also explore escalating your inquiry within their support system or reviewing your account details for any additional options that could be available.
If Motions Dance & Fitness is unable to issue a refund, it may be helpful to review their refund policy for clarity on their terms. You can also consider reaching out to customer support again to discuss your situation and verify your account details for any potential resolutions.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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