How to Get a MOXĒ Refund

• Account Information: Ensure you have your MOXĒ account details, including your username and registered email address, readily available.
• Order Confirmation: Locate your order confirmation email, which contains the unique order ID needed for processing the refund.
• Transaction Receipt: Collect the transaction receipt or proof of purchase that shows the date and amount charged for better verification.
• Refund Request Form: Fill out any specific refund request forms required by MOXĒ, which can typically be found in their customer support section.
• Reason for Refund: Prepare a clear explanation of the reason for your refund request, as MOXĒ may ask for this information.
• Condition of Product/Service: If applicable, document the condition of the product received or issues encountered with the service, including photos if necessary.
• Timeframe Consideration: Check the timeframe since your purchase to ensure it falls within MOXĒ’s refund policy window.

At MOXĒ, we prioritize user satisfaction and strive to provide clarity regarding your rights and eligibility for refunds. Our services are centered around health and wellness, offering personalized subscriptions that often include plans tailored to individual needs. Understanding when you may qualify for a refund is essential, especially in relation to subscription billing and account management.

The following situations may qualify for a refund or credit in your MOXĒ account:

• Subscription Cancellation Effective Date: If you cancel your subscription, you may be eligible for a refund for any unused days that extend beyond the cancellation date, based on your billing cycle.
• Service Disruptions: In the event of significant service interruptions that prevent access to our wellness offerings, users may qualify for a refund depending on the duration and impact of the disruption.
• Incorrect Billing Amounts: Situations where the billed amount does not align with the selected subscription plan might be reviewed for possible eligibility for a refund.
• Promotional Offers: If you subscribed during a promotional period and did not receive the agreed-upon benefits or products related to that promotion, you might be eligible for adjustments or refunds.
• Unused Sessions or Products: If your subscription includes a set number of sessions or products that remain unused within the billing cycle, you may consider eligibility for a partial refund or credit for those unutilized offerings.

Please consult our customer service team for specific cases or questions regarding your account and potential refund eligibility, as they can provide tailored guidance based on your individual situation.

At MOXĒ, we understand that managing subscriptions and services can sometimes lead to questions or changes that may warrant a refund. Here are a few real user scenarios where individuals successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their subscription to a lower tier due to a change in their needs. After reaching out to customer support to clarify the new billing amount and ensure they wouldn't be charged for the higher tier, they received a prompt refund for the difference in pricing after the downgrade took effect.
• Account Cancellation Misunderstanding: A customer intended to cancel their subscription but was unsure of the correct steps to finalize it. After realizing they were still charged for a subsequent billing cycle, they contacted MOXĒ’s support team. The team promptly clarified the cancellation process and issued a refund for the recent charge, allowing the user to move forward without any issues.
• Billing Cycle Confusion: A user was confused about the start date of their billing cycle after an upgrade. Upon inquiring with MOXĒ's customer service, they were informed that their previous billing period was indeed overlapping with their new subscription. The support team corrected the concern and provided a refund for the overlapping charges, ensuring clarity moving forward.
• Service Interruption Credit: A user experienced an unexpected service interruption that lasted longer than anticipated. After reporting the issue, MOXĒ acknowledged the inconvenience and offered a credit reflecting the time lost during the outage. The customer happily accepted the credit as a refund towards their next billing cycle, appreciating the proactive response from MOXĒ.

Tracking your refund status efficiently with MOXĒ is straightforward thanks to various tools and notifications designed to keep you informed throughout the process. Here’s how you can easily monitor your refund:

• Email Notifications: Keep an eye on your email! MOXĒ sends detailed updates about your refund status. Look for emails containing specific timelines and any actions you may need to take.
• In-App Notifications: If you use the MOXĒ mobile app, check your notifications. The app provides real-time updates regarding your refund status right on your device.
• Account Dashboard: Log in to your MOXĒ account and navigate to the Order History section. Here, you can view the status of your refunds, including pending, processed, or completed notifications.
• Billing Section: In your account settings, the Billing section will provide an overview of all transactions, including any associated refund processing times.
• Track Progress Details: Each refund entry in your order history will include specific details such as the amount refunded, date initiated, and expected timeline for processing, ensuring you know exactly where you stand.
• Customer Support: If you're still uncertain about your refund status, don’t hesitate to use the Chat Support feature available in the app or on the website, where MOXĒ's team can give you real-time insights.