Most users only think about billing when an unexpected charge appears, often related to automatic subscription renewals. This guide is designed to help you understand how Mural Link refunds work, who is eligible for them, and the simple steps you can take to request a quick refund. Our goal is to provide you with clear, straightforward information to ensure a smooth process and peace of mind.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email associated with your Mural Link account ready for reference.
Transaction ID: Locate the transaction ID for the purchase you are seeking a refund for, found in your order confirmation email.
Purchase Date: Note the exact date of the transaction to assist in processing your refund.
Subscription Details: If applicable, confirm your subscription plan and billing cycle information.
Proof of Payment: Gather any receipts or proof of payment that confirm the transaction.
Reason for Refund: Clearly outline the reason for the refund request, citing any specific issues with the service or product.
Account Activity: Review any recent usage or activity within Mural Link that may support your refund claim.
Customer Support Correspondence: Keep any emails or messages exchanged with Mural Link’s customer service regarding your issue.
Feedback on Service: Be prepared to provide feedback on your experience with Mural Link if requested.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mural Link
Mural Link provides a range of digital health services designed to enhance user engagement and well-being. Understanding your eligibility for a refund is important for managing your subscriptions and making the most of the services offered. Below are some specific situations that may qualify you for a refund based on Mural Link's policies:
Unutilized Service: If you have subscribed to a service but have not accessed it within the billing cycle, you may be eligible for a refund for that period.
Technical Issues: In cases where users experience significant technical issues that prevent them from utilizing the service, this may qualify you for a refund if the issues were reported within a reasonable time frame.
Subscription Tier Adjustment: If you changed to a lower tier subscription and have not accessed the higher tier benefits, you may be eligible for a prorated refund based on the unused portion of the higher tier subscription.
Service Discontinuation: Should Mural Link discontinue a specific service or feature you regularly used, you may qualify for a refund related to the unused period of that service.
In all cases, it's advisable to reach out to Mural Link’s customer support for clarification on your eligibility and to initiate any refund requests.
Step-by-Step Process to Request Your Mural Link Refund Like a Pro
If you purchased through MuralHealth.com:
Log in to your MuralHealth account.
Navigate to the Account Settings page.
Select Billing Information.
Find the section labeled Recent Transactions.
Locate the transaction that you wish to refund.
Click on the Request Refund button next to the transaction.
In the message field, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email regarding the status of your refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your MuralHealth subscription in the list.
Tap on Cancel Subscription to stop future billing.
Return to the Settings and open the App Store.
Scroll down and select Account then Purchased.
Find the MuralHealth purchase and tap on it.
Choose Report a Problem.
In the issue dropdown, select Item didn't work as expected.
Explain in the comments that the account was unused and request a refund.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Account.
Tap on Purchase History.
Find the MuralHealth subscription in the list.
Tap on it and then select Refund.
Choose the reason for your refund request, such as the subscription renewed without notice.
Submit the refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels.
Scroll down to My Channels.
Find MuralHealth and select it.
Go to About.
Locate Support or Contact Us information.
Use the provided contact method to reach customer support.
Clearly state that you wish to request a refund and mention that the account was unused.
Follow any additional instructions provided by customer service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mural Link for Refund
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Subject: Refund Request – Mural Link Account [Your Email]
Dear Mural Link Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason]
In light of this, I would like to request a refund of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request is submitted but not yet processed.
Your refund is in queue and will be reviewed shortly.
Processing
The refund is being processed by Mural Link.
You will receive updates during this phase, typically taking up to 3 business days.
Refunded
The refund has been successfully processed and funds have been returned.
You should see the amount credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your purchase has been refunded.
Check your account for the credited amount and reach out if you have questions.
Completed
The refund process is fully complete.
Your funds have been returned and all actions are finalized.
Canceled
The refund request was canceled, either by you or Mural Link.
If you wish to pursue the refund again, please initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mural Link, users may occasionally find themselves needing to navigate account changes or service adjustments, leading to successful refund claims. Here are some real user scenarios that reflect these experiences:
A user inadvertently upgraded their Mural Link subscription while exploring additional features. Upon realizing this, they contacted customer support, clarified their intended plan, and successfully received a refund for the difference in charges.
After a service interruption due to maintenance, a user reached out to Mural Link expressing concern over usability during the downtime. Mural Link's support team acknowledged the inconvenience and provided a partial refund for that billing cycle.
A long-time subscriber noticed they were billed for a new premium feature that they had never activated. By explaining their situation to customer support, the user received a prompt refund for the unwanted charge and re-evaluated their subscription options.
A user had to pause their Mural Link subscription due to unexpected personal circumstances. Upon reaching out to the support team for assistance in managing their account, they were offered a refund for the recent charge, ensuring a smooth transition until they were ready to resume their subscription.
The Easiest Way to Get a Mural Link Refund
If you're frustrated trying to get a refund from Mural Link—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mural Link is streamlined and user-friendly. Here are the specific steps to efficiently keep an eye on your refund progress:
Check Your Email: Mural Link sends email updates regarding your refund status. Look for emails from Mural Link that contain subject lines like "Refund Status Update" for the latest information.
Use the Mural Link App: If you have the Mural Link mobile app, you can receive in-app notifications about your refund. Ensure your notifications are turned on to get real-time updates.
Visit Your Account Dashboard: Log into your Mural Link account and navigate to the Order History section in your account dashboard. This will provide a detailed view of your transactions, including refund statuses.
Check the Billing Section: In the billing section of your account, you can find specific details about each order. Refund progress is listed here, showing whether it’s pending or completed.
Review Refund Progress Updates: Mural Link provides updates on the progress of your refund, including timestamps for when the request was processed and when the refund is expected to be completed.
Contact Customer Support: If you have further questions, utilize the customer support feature in your account. You can chat with a representative who can provide the most current refund status.
FAQ
Refunds for missed cancellation deadlines are generally not provided, as the subscription terms specify that cancellations must be made prior to the renewal date. We recommend reviewing your account settings to manage your subscription effectively in the future. If you have any further questions or need assistance, our customer support team is here to help.
Refunds from Mural Link typically take 5-10 business days to process. The time it takes for the funds to appear in your account may vary depending on your bank's policies. We appreciate your patience during this time.
If you see a charge but do not have an active subscription, please first check your email for any subscription confirmation or billing notices from Mural Link. If you still have questions, reach out to our customer support team through the contact form on our website for further assistance.
If you are unable to obtain a refund directly from Mural Link, consider reaching out to their customer service team again for further assistance. You can also explore escalating your request within their support system. Additionally, reviewing your account details may provide more context regarding your situation.
If Mural Link declines your refund request, consider reviewing their refund policy to understand the specific terms and conditions. You may also wish to contact their customer support team again for further clarification or assistance regarding your situation. Additionally, check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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