Many users often overlook billing details until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify how MxM News refunds work, helping you understand eligibility and providing step-by-step instructions to request a prompt refund. Whether you're seeking answers or looking to resolve a billing concern, we aim to make the process as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your MxM News account.
Transaction ID: The unique transaction ID from your purchase confirmation email.
Subscription Details: If applicable, details about your subscription plan and the date of initiation.
Proof of Purchase: A copy of your order confirmation or receipt that demonstrates your transaction.
Reason for Refund: A clear explanation of why you are requesting the refund, including specific issues encountered.
Date of Purchase: The exact date when you made the purchase.
Support Ticket Reference: If you previously contacted support, include any ticket reference numbers.
Evidence of Service Issue: Screenshots or logs that illustrate the issue you experienced with the news service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MxM News
At MxM News, we understand that users may have questions regarding their subscription and billing situations. Users have specific rights concerning their accounts and may have conditions under which they could qualify for a refund. This ensures that our valued subscribers have clarity and fairness in their interactions with our service.
Please consider the following situations that are relevant to MxM News and might qualify for refunds:
Cancellation of Subscription: If a user has canceled their subscription before the next billing cycle, they may be eligible for a pro-rated refund for the unused portion of their subscription.
Account Downgrade: Users who have downgraded their subscription plan may qualify for a refund reflecting the difference in pricing based on the new plan, depending on the timing of the downgrade within the billing cycle.
Service Availability Issues: Should a user experience significant disruptions in service or access to content—lasting beyond a reasonable period—they might be eligible for a refund commensurate with the downtime experienced.
Billing Error Resolution: If there is a discrepancy identified in the billing amount compared to the agreed subscription plan, users may request a review and, depending on the findings, could qualify for a refund of the overcharged amount.
Account Management Questions: Users in need of assistance regarding their subscription status or billing inquiries are encouraged to reach out to our customer support for clarification. In some cases, this could lead to refund eligibility based on individual circumstances.
We encourage our users to reach out to our support team for any questions or additional clarification concerning their eligibility for refunds and how it may apply to their specific situation.
Step-by-Step Process to Request Your MxM News Refund Like a Pro
If you purchased through MxM News.com:
Visit the MxM News website and log into your account.
Navigate to the Account Settings section.
Locate and click on Billing Information.
Find the Request Refund button and click it.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your MxM News subscription.
Tap on Report a Concern and select Request a Refund.
In your message, emphasize that the account was unused and the subscription renewed without prior notice.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your MxM News subscription and tap on it.
Scroll down and tap Report a Problem.
Choose I’d like to request a refund from the options.
In your message, mention that the subscription renewed without notice or that the account was ultimately unused.
Submit your request for a refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Manage Account.
Locate the Subscriptions section.
Find your MxM News subscription and click on Unsubscribe.
Immediately after unsubscribing, scroll down to locate the Contact Us support link.
Reach out to Roku support and request a refund, citing that the subscription renewed without your knowledge.
Make sure to highlight any periods of inactivity on your account.
If you purchased through Amazon:
Go to the Amazon website and log in to your account.
Click on Your Account and select Memberships & Subscriptions.
Locate the MxM News subscription.
Click on Manage Subscription and choose Cancel Subscription.
After canceling, go to the Help section at the bottom of the page.
Select Contact Us and request a refund, noting the renewal notice was not received.
Mention in your communication that you have not been utilizing the subscription recently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to discuss my account billing situation. On [Billing Date], [describe reason].
As a result, I would like to request a refund of [Amount]. I have attached relevant documentation for your review.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this issue.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once your request has been reviewed, typically within 24-48 hours.
Processing
Your refund is under review, and the refund amount is being calculated.
Please allow a few days for processing; results will be communicated via email.
Refunded
Your refund has been approved and the funds have been issued back to your account.
Check your bank account or payment method; the refund usually takes 5-7 business days to appear.
Partially Refunded
A portion of your refund has been processed; the remaining amount is still being reviewed or processed.
Expect a follow-up on the remaining balance soon, usually within 2-3 days.
Completed
Your refund process has been completed, and the transaction is fully finalized.
You should see the reflective changes on your payment method; no further action is required.
Canceled
Your refund request has been canceled, either by you or due to policy restrictions.
If you believe this is an error, please contact our customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MxM News, we understand that billing issues can arise from time to time. Here are some real user scenarios where customers successfully claimed refunds for specific situations related to their subscriptions:
Subscription Downgrade: A customer decided to downgrade their subscription plan after realizing they didn't need access to all premium features. After a quick inquiry with customer support, they received a prorated refund for the remaining days of their previous plan.
Accidental Renewal: A long-time subscriber intended to pause their subscription for a month but accidentally missed the deadline for cancellation. MxM News's support team promptly assisted in reversing the renewal charge and issued a refund for the recent payment, allowing the user to enjoy the service again after the intended break.
Content Access Issues: A user experienced technical difficulties accessing exclusive articles on MxM News. After reporting the issue, they were given a temporary refund for the month, ensuring they felt valued and compensated for the inconvenience while the technical team worked on resolving the problem.
Upgrade Mismatch: A subscriber upgraded to a new plan but realized it included features they didn’t actually want. They reached out to support to clarify and were able to revert back to their original plan, receiving a refund for the difference between the plans for the time they had been upgraded.
The Easiest Way to Get a MxM News Refund
If you're frustrated trying to get a refund from MxM News—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MxM News has never been easier. By utilizing specific tools and notifications provided by the platform, you can efficiently monitor the progress of your refunds. Here’s how you can stay updated:
Email Notifications: Keep an eye on your inbox for refund updates from MxM News. These emails will provide details on the status of your refund, including processing times and any actions required on your part.
In-App Notifications: If you have the MxM News app installed, make sure to enable in-app notifications. You’ll receive real-time alerts on any changes to your refund status directly within the app.
Account Dashboard: Log in to your MxM News account and navigate to the Account Settings section. Here, you’ll find a dedicated area for monitoring your refund status under Order History. Each order will display its current refund progress.
Billing Section: To get specific details about your refunds, head to the Billing section of your account. This area offers insights on all transactions, including pending and completed refunds, alongside expected timelines.
Refund Tracking Tools: MxM News features a dedicated Refund Tracking Tool within your account. This tool provides a detailed breakdown of where your refund is in the processing cycle, helping you understand when to expect your funds.
FAQ
Refunds for subscriptions at MxM News are generally not issued for cancellations made after the billing period. If you forgot to cancel on time, we recommend reviewing our cancellation policy for further details or contacting customer support for assistance. We’re here to help you navigate your account.
Refunds typically take 5 to 7 business days to process once initiated. However, the exact time for the funds to appear in your account can depend on your financial institution's policies. We appreciate your patience during this process, as it may vary.
If you see a charge from MxM News but do not have an active subscription, please check your account for any past subscriptions or trials that may have transitioned to a paid plan. If you still believe the charge is in error, contact our customer support team with your account details, and they will assist you in reviewing the charge.
If you're unable to obtain a refund directly from MxM News, consider reaching out to customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details or terms of service may provide further insights into your options.
If MxM News has refused to issue a refund, consider reviewing their refund policy for specific terms that may apply to your situation. Additionally, you can reach out to their customer support team again for further clarification or assistance. It's also helpful to check your account details to ensure all information is correct and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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