Billing matters often remain under the radar until an unexpected charge catches our attention, such as an automatic renewal of a subscription. This guide is designed to clarify how refunds work for the MyHair.ai Free Plan, outlining eligibility and providing step-by-step instructions for a smooth refund request process. By reading through this guide, you can ensure that you are well-informed and empowered to manage your subscription effectively.
What You Should Prepare Before Applying For Refund
Account Email: Your registered email associated with your MyHair.ai account.
Transaction ID: Any relevant transaction IDs from your initial signup or subsequent charges.
Service Usage Information: Gather details on your usage of the Free Plan, including the date you started using the service.
Reason for Refund: Clearly articulate the reason for your refund request, whether it’s due to technical issues, service dissatisfaction, or any other concern.
Correspondence Records: Compile any emails or chat logs with MyHair.ai support that might help clarify your situation.
Account Verification: Be prepared to verify your identity, which may include providing answers to security questions or confirming your password.
Clear Description of Issues: Provide a detailed description of any issues encountered while using the Free Plan, including screenshots if relevant.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MyHair.ai Free Plan
At MyHair.ai Free Plan, users have specific rights and eligibility criteria regarding refunds associated with the services provided. Understanding these can help you manage your account effectively and ensure you are aware of potential refunds that may arise from your usage of the platform.
Refund eligibility for the MyHair.ai Free Plan typically pertains to the following user circumstances:
Service Disruption: If you experience significant technical issues that prevent you from utilizing the features of the Free Plan, you may qualify for a review of your situation.
Account Access Issues: If you are unable to access your account due to unforeseen circumstances tied to account management, this may be a valid reason for refund eligibility.
Feature Availability: In the event that specific features included in the Free Plan become temporarily unavailable or change significantly, users might inquire about potential adjustments related to their account status.
Account Upgrades: If you decide to upgrade from the Free Plan to a paid service, prior to the change, any considerations related to your existing Free Plan may apply for a refund discussion.
It is important to reach out to the customer service team of MyHair.ai for personalized assistance regarding any concerns you may have about your account and refund eligibility, as they are equipped to provide guidance based on your specific situation.
Step-by-Step Process to Request Your MyHair.ai Free Plan Refund Like a Pro
If you purchased through MyHair.ai:
Visit the MyHair.ai website.
Log in to your account using your credentials.
Navigate to the 'Billing' section in your account settings.
Locate the recent charges related to your Free Plan subscription.
Click on the 'Request Refund' button associated with the charge.
In the message box, mention that the subscription renewed without notice.
Include a note that your account had no usage during the period in question.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the MyHair.ai subscription listed and tap on it.
Scroll down and select Report a Problem.
Choose Request a Refund from the options.
In the details, state that the subscription renewed unexpectedly.
Emphasize that there was no usage on your part to support your request.
Submit your report and check for an email response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines).
Select Account from the menu.
Go to Purchase History and find the MyHair.ai subscription.
Click on the order, then select Refund.
In the reason for the refund, indicate that the subscription renewed without notice.
Also mention that you have not utilized the service lately.
Submit your refund request and await a reply from Google.
If you purchased through Roku:
Go to the Roku home screen.
Scroll down and select Streaming Channels.
Navigate to your Account settings on the Roku website.
Select Manage your subscriptions.
Locate the MyHair.ai subscription in the list.
Click on Request a Refund.
In the message section, specify that the subscription renewed without prior notice.
Point out that you haven't used the subscription during this period.
Submit your request and check for response updates from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to MyHair.ai Free Plan for Refund
Script
Copy
Subject: Refund Request – MyHair.ai Free Plan Account [Your Email]
Dear MyHair.ai Support Team,
I hope this message finds you well.
On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
You will be notified once your request is reviewed.
Processing
The refund is being processed by our team.
This usually takes 3-5 business days. Please be patient.
Refunded
The refund has been successfully issued.
Funds should appear in your account within 5-7 business days.
Partially Refunded
Only a portion of the refund has been issued.
This may occur if your usage exceeded certain limits. Check for details.
Canceled
The refund request has been canceled.
You will need to submit a new request if you still seek a refund.
Completed
The refund process has been fully completed.
Thank you for your patience. Your refund is now finalized.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some realistic scenarios where users successfully claimed refunds from the MyHair.ai Free Plan:
Service Interruption: A user experienced a temporary outage of hair analysis services while trying to generate a personalized styling guide. Upon notifying MyHair.ai's support team, they received a prompt refund for the month due to the disruption in service.
Account Upgrade Mistake: A user accidentally upgraded their account while exploring features of the MyHair.ai Free Plan. After contacting customer support to explain the confusion and confirming it was a mistake, they received a refund for the upgrade fee, returning them to the Free Plan.
Inaccurate Feature Access: A user found that a specific styling tool they accessed was not available on the Free Plan as expected. After reaching out to support with their concerns, they received a refund for the extra service charge incurred during that period, clarifying their plan's benefits.
Failed Subscription Renewal: A user attempted to renew their Free Plan and was charged unexpectedly for a premium feature they did not intend to use. Upon reaching out to customer service with details of the situation, they were able to secure a refund while the team ensured clear communication regarding what the Free Plan offers in the future.
The Easiest Way to Get a MyHair.ai Free Plan Refund
If you're frustrated trying to get a refund from MyHair.ai Free Plan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MyHair.ai Free Plan is straightforward and designed to keep you informed throughout the process. Here are specific tips to efficiently track your refund:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. MyHair.ai sends automatic emails when your refund request is initiated, processed, and completed. Look for subject lines that include "Refund Update" for quick access.
Account Dashboard: Log in to your MyHair.ai account and navigate to your Account Dashboard. From there, you can view your refund status under the "Order History" section, which provides detailed information on all transactions.
In-App Notifications: If you're using the MyHair.ai mobile app, check the notifications tab. Important updates, including refund status changes, are sent directly through the app, ensuring you don’t miss any important information.
Billing Section: Go to the "Billing" section in your account settings. Here you can find a dedicated area for tracking your refund status, alongside any relevant fees or credits that may apply.
Refund Progress Information: MyHair.ai provides detailed updates on the refund process, including expected timelines and any issues that may arise. This information will be available within the Order History and via email notifications.
Customer Support: If you want real-time updates or have specific questions, use the in-app chat feature or contact customer support. They can provide detailed insights into your refund status and any actions you might need to take.
FAQ
Unfortunately, refunds for the MyHair.ai Free Plan cannot be processed if you forget to cancel your subscription before the renewal period. We recommend setting a reminder to cancel prior to the renewal date to avoid any charges. If you have any further questions or need assistance, please reach out to our support team.
Refunds for the MyHair.ai Free Plan typically take 5 to 10 business days to process and appear in your account, depending on your bank's policies. Once the refund is initiated, you'll receive a confirmation email with the details.
If you see a charge but do not have an active subscription, please first check your account settings to verify your subscription status. If you believe there is an error, contact our customer support team with your account details for assistance. They will help you review the charge and determine the next steps.
If you are unable to receive a refund directly from the MyHair.ai Free Plan, consider reaching out to customer service again for further assistance. You may also explore escalating your request within their support system for additional review. Additionally, reviewing your account details and any applicable terms of service may provide further insights.
If MyHair.ai Free Plan is unable to process your refund request, we recommend reviewing the refund policy available on our website for clarity on eligibility and terms. Additionally, consider reaching out to our support team again, providing any relevant details, which may help facilitate a resolution. You might also want to double-check your account information to ensure all details are accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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