Many users often overlook billing details until an unexpected charge surfaces—like an automatic subscription renewal. This guide is designed to clarify how NAD Injection refunds work at Concierge MD LA, including eligibility criteria and the straightforward steps to request your money back quickly. Our goal is to ensure you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the email that confirms your NAD Injection purchase, which includes essential transaction details.
Transaction ID: Locate the unique transaction ID provided during your purchase, as this will be required for processing your refund.
Service Receipt: Keep a copy of the receipt or invoice received after your NAD Injection therapy session, as this will validate your service.
Account Information: Prepare your account details, including the name and email used to create your NAD Injection account, ensuring they match the records.
Refund Request Form: If applicable, download and fill out the NAD Injection refund request form available on their website.
Medical History or Consent: If your refund is related to medical concerns, have relevant documentation ready, such as consent forms or medical history related to the service.
Timeline of Service: Document any interactions or communications regarding your service, including dates and descriptions of your experience.
Reason for Refund: Be prepared to clearly state your reason for requesting a refund, as NAD Injection may require this information for their records.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
HSA/FSA Accounts
7-10 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NAD Injection
At NAD Injection, we understand that circumstances can change and that our clients may have questions regarding their eligibility for refunds. We provide specialized intravenous therapy and wellness services, and our refund policy is crafted to ensure clarity based on the nature of our treatments and client experiences.
Refund eligibility at NAD Injection is based on various factors related to service usage, appointment scheduling, and treatment outcomes. Below are specific situations that may qualify for a refund:
Appointment Cancellation: If a scheduled appointment is canceled 24 hours in advance, the client may be eligible for a partial refund of the treatment cost.
Service Delivery Issues: Clients who experience significant delays or discrepancies in treatment delivery may inquire about potential refunds, depending on the specifics of their situation.
Product Returns: If a client purchases NAD+ supplements alongside their treatments and decides within a specified period that the product did not meet their expectations, a return for a full refund may be accepted, provided the product is unopened and in original condition.
Medical Necessity: In the event a healthcare provider recommends an alternative treatment protocol that makes previously purchased services unnecessary, clients might discuss refund options for any prepaid sessions.
Please note that all refund inquiries are reviewed on a case-by-case basis, and we encourage clients to reach out directly to our support team for personalized assistance regarding their specific circumstances.
Step-by-Step Process to Request Your NAD Injection Refund Like a Pro
If you purchased through NADInjection.com:
Visit conciergemdla.com and log in to your account.
Navigate to the Account Settings section.
Select Billing History to view your transactions.
Identify the transaction for the membership you wish to refund.
Click on Request Refund next to the transaction.
In your message, mention that the subscription renewed without notice.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the NAD Injection subscription and tap on it.
Scroll down and select Report a Problem.
Choose Request a Refund from the options.
In the description, emphasize that the account was unused to highlight your request.
Follow the prompts to finalize your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Choose the NAD Injection subscription from the list.
Click on Manage.
Select Request a Refund.
In the text box, mention that the subscription renewed without prior notice.
Submit the request and check your email for a response.
If you purchased through Roku:
Visit the Roku website and log into your account.
Go to Manage Account.
Find the Subscription section.
Locate your NAD Injection subscription and select Manage Subscription.
Click on Request Refund.
In your request, stress that you did not receive any renewal notifications.
Submit your request and await confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to NAD Injection for Refund
Script
Copy
Subject: Refund Request – NAD Injection Account [Your Email]
Dear NAD Injection Team,
I hope this message finds you well.
I am writing to address a billing situation that occurred on [Billing Date]: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet processed.
Please allow 3-5 business days for your request to be reviewed.
Processing
Your refund is currently being processed.
Refund will be completed shortly; you will receive a confirmation email once done.
Refunded
Your refund has been successfully processed.
The amount has been credited back to your original payment method, typically within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will see the partial refund on your statement, and the balance will remain due.
Completed
The refund process is completed and closed.
You can consider the refund transaction finalized; no further action is needed.
Canceled
Your refund request has been canceled.
If you wish to pursue a refund again, please reach out to customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
NAD Injection provides essential wellness services, offering clients various packages tailored to their health needs. Here are some scenarios where clients have successfully claimed refunds due to specific situations they encountered:
Subscription Modification: A client intended to upgrade their NAD Injection subscription to a premium package but accidentally missed the renewal cutoff. Upon contacting customer support, they clarified their intention, and NAD Injection promptly issued a refund for the previous subscription, allowing the client to subscribe to the desired premium package immediately.
Cancellation Within the Refund Window: A user decided to cancel their NAD Injection sessions after one appointment due to unforeseen scheduling conflicts. They reached out within the specified refund period, provided the necessary details, and received a full refund for the remaining sessions without any hassle.
Service Interruption Due to Technical Issues: A client experienced a temporary service interruption during their scheduled NAD Injection session due to equipment maintenance. After discussing the issue with customer support, they were granted a refund for that session as part of NAD Injection's commitment to customer satisfaction.
Ineligibility for a Special Offer: A customer mistakenly purchased a promotional package that was only available to new clients. When they realized the oversight, they contacted NAD Injection's team. They were informed of the eligibility criteria and efficiently received a refund for the package to allow them to choose a different service more suited to their status as a returning client.
The Easiest Way to Get a NAD Injection Refund
If you're frustrated trying to get a refund from NAD Injection—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with NAD Injection is straightforward, thanks to their efficient communication system and user-friendly platform. Follow these tips to ensure you stay updated on your refund progress.
Email Notifications: NAD Injection typically sends email updates regarding your refund status. Keep an eye on your inbox for detailed messages indicating when your refund has been processed or if any additional information is needed.
Account Dashboard: Log into your NAD Injection account and navigate to the Order History section. Here, you can view the status of your refund requests and any related progress updates.
Mobile App Updates: If you use the NAD Injection mobile app, check the Notifications tab for alerts about your refund status. This feature provides real-time updates directly to your device.
Billing Section: In the account settings under the Billing section, you can find detailed information about your recent transactions, including pending refunds.
Status Indications: NAD Injection provides clear indicators of your refund progress. You can expect to see specific stages such as Pending, Processed, or Completed next to your refund requests.
Customer Support: If you have any questions or need further assistance, reach out to NAD Injection's customer support through the designated channels, and they will provide personalized updates regarding your refund status.
FAQ
Refunds for missed cancellations may not be guaranteed, as our policy typically requires prior notice for cancellation to process refunds. If you find yourself in this situation, please reach out to our customer service team, and they will review your case and provide the best possible assistance.
Refunds processed by NAD Injection typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you will receive a confirmation, and you can check with your bank for updates on the status.
If you notice a charge but do not have an active subscription, please check your account for any previous subscriptions or trials that may have been initiated. If you still believe there is an error, contact our customer support team directly for assistance in resolving the issue.
If you are unable to receive a refund directly from NAD Injection, consider reaching out to their customer service again for further assistance. Additionally, you might explore escalating your inquiry within their support system to ensure your concerns are properly addressed. Reviewing your account details and any relevant policies on their website may also provide helpful context for your situation.
If NAD Injection refuses to issue a refund, consider reviewing their refund policy for clarity on the terms and conditions. You may also want to reach out to their support team again for further assistance or to explore any additional options available. Additionally, ensure that your account details are correct and complete, as this may affect the refund process.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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