Many users tend to overlook billing details until an unexpected charge catches their attention—perhaps a subscription that renewed automatically. This guide is designed to clarify how refunds work with National Background Check, explaining who is eligible for a refund and the straightforward steps to request your money back efficiently. We aim to ensure that you feel informed and supported throughout the refund process, making it easier for you to manage your subscription confidently.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your National Background Check account.
Transaction ID: The specific transaction ID for the background check service you purchased, which can usually be found in your confirmation email.
Order Confirmation: A copy of the order confirmation email or receipt that details the background check service you purchased.
Date of Transaction: The exact date when the transaction took place, which will help verify your request.
Reason for Refund: A clear explanation of why you are requesting a refund, including any specific issues encountered with the service.
Supporting Documentation: Any additional documents or screenshots that support your refund request (e.g., errors encountered on the website).
Contact Information: Provide up-to-date contact details, including a phone number and an alternative email address, for follow-up communication.
Previous Correspondence: Include any previous emails or communications with customer support regarding the issue, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
Check
7-10 working days
Money Order
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from National Background Check
Users of National Background Check (nationalbackgroundcheck.com) have specific rights regarding their service use and billing, particularly in contexts where refund eligibility may come into play. National Background Check provides essential background screening services, which typically require users to be mindful of their requests and account status. Understanding the following conditions can help determine whether a user may qualify for a refund:
Service Not Delivered: If a user placed an order for a background check and the service was not fulfilled as specified, they may be eligible for a refund.
Inaccurate Information Provided: Should it be found that a background check was conducted with incorrect user information that they had provided, users may inquire about refund eligibility based on this circumstance.
Account Management Issues: Users may experience account-related concerns that could lead to inquiries regarding billing adjustments or refunds, especially if there were misunderstandings related to service billing cycles or account status.
Service Discrepancies: In the event that users receive results that do not match the type of service they ordered, this may warrant a discussion around possible refund eligibility.
Subscription Cancellations: Users who cancel their subscription may explore options regarding potential refunds for services not yet rendered within the current billing cycle.
By understanding these specific scenarios, users can better navigate their inquiries regarding potential refunds for services rendered by National Background Check.
Step-by-Step Process to Request Your National Background Check Refund Like a Pro
If you purchased through National Background Check.com:
Visit the National Background Check website at nationalbackgroundcheck.com.
Scroll to the bottom and click on "Contact Us" for support options.
Choose the preferred contact method (email or phone) and reach out to their customer service team.
When writing your message or speaking, mention that the subscription renewed without notice.
Specify that the account was unused during the billing period.
Request a refund clearly, providing any necessary details such as your account email and transaction date.
Wait for a response; if needed, follow up in case of no reply.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the menu.
Select Subscriptions.
Locate the National Background Check subscription and tap on it.
Tap Cancel Subscription to stop future charges.
Go back to the Subscriptions page and tap Report a Problem next to the subscription.
Report that the subscription renewed without notice and that it was unused.
Submit the report and wait for feedback from Apple.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) in the upper-left corner.
Select Accounts and then tap Purchases.
Find the National Background Check purchase and tap Request a refund.
In the reason section, state that the subscription renewed without notice.
Mention that the account has not been used during the current billing period.
Submit your request, and monitor your email for responses from Google Play.
If you purchased through Roku:
Log in to your Roku account on the Roku website.
Navigate to the Manage Account section.
Select Subscriptions and locate the National Background Check service.
Click on Remove Channel to stop future billing.
Contact Roku support through their help page and select Contact Us.
Inform them that the subscription renewed without notice and that you were not using the service.
Request a refund through the messaging options provided.
Monitor for any follow-up communications regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to National Background Check for Refund
Script
Copy
Subject: Refund Request – National Background Check Account [Your Email]
Dear National Background Check Customer Service,
I hope this message finds you well.
I am writing to inform you about a billing situation: [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached the necessary documentation regarding this request.
I would appreciate confirmation of receipt and processing of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Please allow up to 3 business days for a review of your request.
Processing
Your refund is being processed by our team.
Refunds typically take 5-7 business days to complete from this status.
Refunded
Your refund has been successfully processed.
The refunded amount has been credited back to your payment method.
Partially Refunded
A portion of your refund has been processed.
Check your account; the corresponding amount has been refunded.
Completed
The refund process is complete with no further action required.
You will receive an email confirmation stating the refund is finalized.
Canceled
Your refund request has been canceled.
No further action is needed; the initial transaction remains.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At National Background Check, users may occasionally find themselves in situations where a refund is warranted due to specific account management circumstances. Here are some realistic scenarios illustrating how refunds were successfully claimed:
Subscription Adjustment: A user realized that they had upgraded their subscription plan to include additional background check services but later determined this was unnecessary for their needs. They contacted customer support, explained the situation, and successfully received a refund for the extra amount charged after the adjustment was made.
Accidental Subscription Renewal: A customer who initially subscribed to a monthly plan wanted to switch to a yearly one. However, due to a misunderstanding during the upgrade process, they were charged for an additional month. After reaching out to National Background Check, they provided details about their intended plan change and were granted a refund for the extra monthly fee.
Service Interruption: A user experienced a brief service interruption while accessing their background check results, which impacted their ability to perform timely checks. They contacted customer support regarding the downtime and were offered a refund for that month of service as a goodwill gesture while the issue was resolved.
Billing Clarification: A client noticed a discrepancy in their invoice for background checks and reached out for clarification. Upon reviewing the account history, the support team recognized that the user was billed for an additional service that wasn’t utilized. They promptly issued a refund for that charge after confirming the user's activity.
The Easiest Way to Get a National Background Check Refund
If you're frustrated trying to get a refund from National Background Check—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with National Background Check can be an efficient and streamlined process if you know where to look for updates. Here are specific tips to help you keep tabs on your refund:
Check your email regularly: National Background Check typically sends out refund updates via email. Look for messages from their support team, which may include details about the refund approval process, estimated timelines, and any actions you may need to take.
Utilize the account dashboard: Log into your account on the National Background Check website and navigate to the Billing Section of your dashboard. This area provides real-time status updates on your refund requests and any applicable notes regarding your case.
Review your order history: The Order History section in your account will contain all past transactions, including any pending refund requests. Click on the relevant order to see specific details about the refund status.
Mobile app notifications: If you use the National Background Check mobile app, ensure that you have notifications enabled. The app may send push notifications about the progress of your refund, keeping you promptly informed about any changes.
Contact customer support: For specific inquiries or if you notice an unusual delay, you can reach out to National Background Check’s customer support. They can provide personalized updates and clarify any issues related to your refund.
Monitor timeframes: National Background Check typically provides estimated timeframes for refunds. Keep an eye on the information shared in your account dashboard or emails, as this will help you know when to expect your refund.
FAQ
Refunds are generally not available if you miss the cancellation deadline, as stated in our policy. We recommend reviewing the terms at the time of your purchase for specific details on cancellation and refund eligibility. If you have further questions, please reach out to our customer support team for assistance.
Refunds from National Background Check typically take 5 to 10 business days to process and reflect in your account, depending on your bank's policies. Once the refund request is approved, you will receive a confirmation email detailing the transaction.
If you see a charge but do not have an active subscription, please check your account for any previous transactions or subscriptions that may not have been canceled. If you still believe the charge is incorrect, we recommend contacting our customer support team directly for assistance in resolving the issue.
If you are unable to get a refund directly from National Background Check, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it is reviewed thoroughly. Additionally, reviewing your account details and previous communications can be helpful in understanding the status of your request.
If National Background Check has refused to issue a refund, you can start by reviewing the company's refund policy for any specific guidelines. Additionally, consider reaching out to their customer support team again for further clarification on your request. It may also be helpful to double-check your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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