Billing can often be an afterthought for many users, especially until an unexpected charge catches their attention—like an automatic subscription renewal. This guide is designed to provide clear information on how refunds work with NATIONAL TENANT NETWORK. We'll explore who is eligible for a refund and outline the straightforward steps to efficiently request your money back. With this helpful resource, getting the support you need is just a few clicks away.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account login details ready, as you may need to access your profile for specific information related to your account.
Transaction ID: Locate the transaction ID for the payment you are seeking a refund for. This number is crucial for processing your request.
Service/Product Details: Gather information regarding the specific service or product you used, including the date of use and any relevant agreements or contracts.
Proof of Payment: Have your payment receipt or any confirmation emails handy, which should include details of the transaction.
Refund Reason: Prepare a clear explanation of the reason for your refund request to expedite the process.
Contact Information: Ensure that your current contact information is available so that you can be reached regarding the status of your refund request.
Documentation of Issues: If applicable, compile any supporting documentation that illustrates issues or dissatisfaction with the service or product.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Electronic Check
5-7 working days
ACH Transfer
3-5 working days
Debit Card
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NATIONAL TENANT NETWORK
At NATIONAL TENANT NETWORK, users access services designed to assist with tenant screening and related reporting. Understanding your eligibility for a refund is essential for effective account management and service utilization. Various circumstances may influence your eligibility for refunds, typically tied to subscription status or service quality.
The following scenarios might qualify you for a refund:
Service Quality Issues: If you experience a disruption in service or the information provided does not meet the outlined criteria, you may discuss your eligibility for a refund based on the specific service agreement.
Unutilized Services: In cases where a service you've subscribed to for a specific period has not been used, you might explore options for a refund depending on the terms of your subscription.
Billing Discrepancies: If there are discrepancies in your account regarding billed services that were not rendered, this situation may lead to considerations for a refund.
Subscription Changes: If adjustments to your subscription plan result in overpayment for services you no longer require, you could inquire about potential refunds based on those adjustments.
Each of these scenarios will be reviewed according to the specific policies outlined by NATIONAL TENANT NETWORK. Users are encouraged to routinely check their account and service agreements to understand their options better.
Step-by-Step Process to Request Your NATIONAL TENANT NETWORK Refund Like a Pro
If you purchased through NATIONAL TENANT NETWORK.com:
Visit the ntnonline.com website.
Log into your account by clicking on the Login button.
Navigate to the Account Settings section.
Select Membership Information.
Locate the transaction you wish to be refunded.
Click on Request Refund next to the transaction.
In the refund request form, mention that the subscription renewed without prior notice and that you have not used the service.
Submit the request and wait for a confirmation email regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your NATIONAL TENANT NETWORK subscription.
Scroll down and select Report a Problem.
Choose Request a Refund and briefly explain that the subscription renewed without notice and you did not utilize the service.
Submit your request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Find your NATIONAL TENANT NETWORK subscription.
Tap Manage and choose Cancel Subscription.
Immediately prepare to request a refund by tapping Report a Problem on the subscription page.
Explain that the service was not utilized and you were caught off guard by the automatic renewal.
Submit the request and monitor your email for any feedback.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to the Manage Account section.
Select Subscriptions and find the NATIONAL TENANT NETWORK subscription.
Click on Cancel Subscription to stop further billing.
Return to your account and go to the Support Page.
Select Contact Us to start your refund request.
State that the subscription renewed without prior notification and you did not use the service.
Complete the form and submit your request. Check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to NATIONAL TENANT NETWORK for Refund
Script
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Subject: Refund Request – NATIONAL TENANT NETWORK Account [Your Email]
Dear NATIONAL TENANT NETWORK Team,
I hope this message finds you well.
I would like to request a refund due to [describe reason]. The amount I am requesting for refund is [Amount].
If applicable, I have attached documentation for your review.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is under review.
Your request is being processed. You will be notified once it moves to the next status.
Processing
The refund is currently being processed by our team.
This stage may take a few business days. Refunds are being calculated.
Refunded
The refund has been successfully processed and funds are being returned.
You should see the funds in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of your refund has been issued, with the remaining amount pending.
Review the details provided in your account; you may receive another refund in the future.
Completed
The refund process is completed and all funds are returned.
Your refund is finalized, and you can check your account to confirm receipt.
Canceled
The refund request has been canceled prior to processing.
You will not receive a refund, and you will be able to try submitting a new request if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some common situations where users successfully claimed refunds when interacting with NATIONAL TENANT NETWORK:
Subscription Cancellation Error: A user intended to cancel their monthly background check subscription but accidentally missed the cancellation deadline. After reaching out to customer support explaining their situation, NATIONAL TENANT NETWORK promptly issued a refund for the renewal fee since it was their first request and they had canceled immediately after realizing the mistake.
Incorrect Billing Period Charged: A member noticed a discrepancy in their statement for the tenant screening service. Upon reviewing their account, they found that they had been charged for an additional month due to an overlapping billing cycle. A quick inquiry to the support team resulted in a successful adjustment, leading to a refund for the extra charge.
Service Downtime Refund Request: A property manager experienced unexpected downtime during a critical tenant application process affecting several applicants. They contacted NATIONAL TENANT NETWORK to inquire about a possible refund for the service period impacted. The support team analyzed the issue and agreed to provide a refund for that particular month as a gesture of goodwill due to the inconvenience caused.
Service Plan Downgrade Query: After a year of using the premium tenant screening service, a user decided to downgrade to a basic plan. After initiating the downgrade, they realized they were charged for the premium service again. Following up with customer service, they clarified the situation and were granted a refund for the difference in the cost as part of the plan change process.
The Easiest Way to Get a NATIONAL TENANT NETWORK Refund
If you're frustrated trying to get a refund from NATIONAL TENANT NETWORK—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at NATIONAL TENANT NETWORK is crucial for staying informed about your transactions. Here are specific steps to ensure you get the most accurate and timely information about your refund:
Check Your Email: NATIONAL TENANT NETWORK sends regular email updates regarding the status of your refund. Look for emails with the subject line "Your Refund Status Update" for the latest information on processing times and any required actions.
Utilize the Mobile App: If you're using the NATIONAL TENANT NETWORK mobile app, navigate to the "Refunds" section to see real-time updates. The app sends push notifications for significant changes in your refund status, so make sure to enable notifications.
Access Your Dashboard: Log in to your NATIONAL TENANT NETWORK account and check the account dashboard. You’ll find a dedicated "Refund History" section that outlines all your refund requests, along with their current status.
Order History Insight: Go to the "Order History" area within your account settings. Each transaction listed includes details about any associated refunds, including dates of request and approval.
Review the Billing Section: Under the "Billing" section of your account, find specific information about pending and completed refunds. This section will display any refunds issued within the last 30 days and their corresponding amounts.
Customer Support Availability: If needed, utilize the customer support tools available in the app or on the website. You can initiate a chat or submit a support ticket to get personalized updates regarding your refund status.
FAQ
Refunds for missed cancellations typically depend on the specific terms outlined in your subscription agreement. If you forgot to cancel on time, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to assist you further.
Refund processing times can vary based on your bank's policies, but typically, it may take between 5 to 10 business days for the refund to appear in your account. Please allow additional time for processing if your bank has specific requirements.
If you notice a charge but do not have an active subscription, please reach out to our customer support team for assistance. They will help verify your account status and address any discrepancies. You can contact them directly through the support options available on our website.
If you're unable to obtain a refund directly from NATIONAL TENANT NETWORK, consider reaching out to their customer service team again for further assistance. You may also want to explore the option of escalating your inquiry within their support system to ensure your concerns are properly addressed. Additionally, reviewing your account details may help clarify any issues related to your request.
If NATIONAL TENANT NETWORK refuses to issue a refund, consider reviewing their refund policy to ensure you meet the necessary criteria. You may also want to reach out to their customer support again for further clarification or assistance. Additionally, verify your account details to ensure everything is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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