How to Get a Native Supply Refund

• Order Number: Have your unique order ID ready, which can be found in your confirmation email or your account history on Native Supply.
• Original Payment Method: Make sure you know the payment method used for the purchase, as this will be needed to process the refund.
• Account Details: Log into your Native Supply account to ensure you have access to your user information and order history.
• Product Condition: Check the return policy regarding the condition of the items (e.g., unused or unopened) for eligibility.
• Purchase Receipt: Keep a copy of your purchase receipt or confirmation email to reference during the refund request.
• Refund Reason: Be prepared to explain the reason for the refund request clearly and concisely.
• Return Shipping Information: If applicable, check the details for return shipping procedures and costs, as this may affect your refund.
• Tracking Information: If returning an item, have the tracking number available to confirm when the product is sent.

At Native Supply, we strive to provide an exceptional user experience with our range of premium products designed to enhance health and wellness. Understanding your rights and the eligibility for refunds is important to us. Refund eligibility at Native Supply can depend on various user situations related to product satisfaction, delivery issues, or account management inquiries.

• Unsatisfactory Product Quality: If you receive a product that does not meet your expectations in terms of quality or performance, you may qualify for a refund depending on the specifics of your situation.
• Incorrect or Damaged Items: In instances where products arrive damaged or you receive an incorrect item, you might be eligible for a refund upon providing appropriate evidence, such as photographs or descriptions.
• Order Not Received: If there are substantial delays or issues with the delivery of your order, this may be a basis for discussing refund eligibility, particularly if the circumstances are outside standard delivery time frames.
• Return of Unused Items: If you decide to return an unused product within the specified return period, you could qualify for a refund, subject to verification of the product's condition and adherence to our return policy.
• Subscription Inquiries: Should you have any questions or concerns related to billing on subscription services, such as adjustment requests or inquiries about charges for a particular billing cycle, these discussions may lead to refund considerations depending on user circumstances.

At Native Supply, users often navigate various situations that may lead to refund requests. Here are a few specific scenarios where customers successfully claimed refunds while maintaining clear communications with the support team.

• Change of Subscription Plan: A user decided to upgrade their subscription plan mid-way through the billing cycle. After realizing that the upgrade came with a prorated charge, they contacted Native Supply's support to clarify the billing. Upon understanding that the user was eligible for a refund of the difference due to the timing of the upgrade, the support team promptly processed the refund.
• Order Cancellation Due to Delay: A customer ordered a customized product that was scheduled for delivery within a week. However, after two weeks with no update, the customer reached out to inquire about the order status. After confirming the delay, Native Supply offered a full refund, which the customer accepted, expressing appreciation for the efficient resolution.
• Accidental Renewal Request: An individual intended to cancel their subscription but accidentally missed the deadline. Upon realizing the renewal, they contacted Native Supply for assistance. After reviewing the customer's account activity, the support team acknowledged the oversight and facilitated a full refund for the recent charge.
• Billing Clarification: A customer noticed an unexpected charge on their bill related to an add-on service they thought was free during a promotional period. They reached out to Native Supply for clarification and provided the promotional details. The support team verified the promotion and swiftly issued a refund for the add-on, enhancing the customer’s experience.

If you've initiated a refund with Native Supply, tracking its status can be straightforward with the right approach. Here are some tips to efficiently monitor your refund status:

• Check Your Email: After you request a refund, keep an eye on your email inbox. Native Supply sends email notifications about refund updates, including confirmation of your refund request and any changes to its status.
• Utilize the Native Supply App: If you're using the Native Supply mobile app, navigate to the notifications section. Here, you’ll find real-time updates regarding your refund, ensuring you're always informed.
• Access Your Account Dashboard: Log into your Native Supply account and head to the Account Dashboard. Under the 'Order History' section, you can find detailed information about your refund request, including its current status and expected timelines.
• Review the Billing Section: For a deeper dive, check the 'Billing' section of your account. This area often contains specific refund progress and related transaction details, giving you a clearer picture of where your request stands.
• Contact Customer Support: If you're unable to find the information you need, don't hesitate to reach out to Native Supply’s customer support via the in-app chat. They can provide personalized updates on your refund status.