How to Get a NCARB Refund

• NCARB Account Information: Have your NCARB account username and email address ready to access your account details.
• Transaction ID: Locate the specific transaction ID for the payment you wish to refund, which can be found in your payment confirmation email.
• Payment Method: Know the payment method used (credit card, PayPal, etc.) and the last four digits of the card number if applicable.
• Refund Request Reason: Be prepared to provide a detailed explanation of why you are requesting a refund to assist in processing your request.
• Supporting Documentation: Gather any relevant documents, such as invoices, confirmation emails, or communication regarding your purchase.
• NCARB Services Utilized: Specify which services you utilized (e.g., exam registration, materials purchase) to clarify the refund request context.
• Current Eligibility Status: Check your eligibility for a refund based on NCARB’s policies to ensure compliance.
• Contact Information: Ensure your phone number and email are updated for follow-up communications regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

NCARB provides essential services for architecture licensure, including exam administration, certification, and credential evaluation. Understanding your rights regarding refunds is crucial when navigating these services. While NCARB has established practices and policies, various circumstances may impact your eligibility for a refund.

• Cancellation of Exam Registration: If an exam registration is canceled in accordance with NCARB's policies, you may qualify for a refund of the registration fee, provided sufficient notice is given as specified in the cancellation policy.
• Deferral Requests: If you are unable to attend an exam due to unforeseen circumstances, submitting a deferral request before the specified deadline might allow you to transfer your registration to a future date, which could involve a refund or credit towards the rescheduled exam.
• Paid Services within NPDS: If you've used the NCARB's National Procedures Database Services (NPDS) and find that the service did not meet the outlined expectations or requirements, there may be eligibility for a refund under specific conditions as outlined in the service agreement.
• Account Misclassifications: If your account is misclassified due to administrative errors and you were charged for services that do not pertain to your status, this might be reviewed for refund eligibility.
• Technical Issues: Should you encounter technical difficulties that hinder your ability to complete a service or examination, you may inquire about potential adjustments or refunds based on the impact of these issues.

It's important to carefully review NCARB's official policies regarding refunds and withdrawals, as specific conditions apply to each circumstance. Always refer to the terms provided upon your enrollment or registration for the most accurate and up-to-date information on your rights and eligibility options.

When engaging with NCARB's services, users occasionally encounter situations that necessitate requesting a refund. Below are some real user scenarios that highlight successful refund claims:

• Subscription Overlap: A user intending to upgrade their NCARB subscription mistakenly renewed their existing plan shortly before the upgrade. After realizing the overlap, they contacted NCARB support and were able to successfully claim a refund for the renewal fee, while transitioning smoothly to their new subscription.
• Exam Registration Change: An architect candidate who registered for an exam accidentally selected the wrong date. By reaching out to NCARB customer service promptly, they were able to cancel their initial registration and receive a refund, allowing them to register for the correct date without any penalties.
• Profile Update Issues: A user attempting to change their personal details on their NCARB account encountered technical difficulties that led to duplicate charges for a document order. After explaining the situation to NCARB support, they received a refund for the unintended charge, ensuring their documentation needs were met.
• Subscription Service Cancellation: A user decided to cancel their NCARB subscription before the renewal date but had questions regarding the billing cycle. After confirming their cancellation details with customer support, they received an adjusted refund for the unused portion of their subscription period, facilitating a smooth exit from the service.

Tracking your refund status with NCARB is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress:

• Email Updates: NCARB communicates refund updates via email. Check your inbox for emails titled "Refund Processed" or similar, which will include specific details about the status of your refund.
• Account Dashboard: Log into your NCARB account and navigate to the Account Dashboard. Look for a section labeled Order History where you can view the status of your recent transactions, including any refunds.
• Billing Section: Under the Billing section of your account, you’ll find a detailed summary of all financial transactions. This is where you can specifically track refund requests and see the current status.
• In-App Notifications: If you use the NCARB mobile app, enable push notifications. This way, you’ll receive real-time updates about your refund status directly through your device.
• Expected Processing Times: NCARB typically communicates expected timelines for refund processing in their emails. Be sure to check for any such information to set your expectations appropriately.