Billing can often go unnoticed until an unexpected charge catches your eye, such as an automatic subscription renewal. This guide is here to clarify how refunds work at Nearby Nearby, ensuring you understand who is eligible for a refund and the simple steps needed to request your money back promptly. Our goal is to make the process transparent and stress-free, so you can feel confident navigating your financial transactions with us.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the email you received upon placing your order as it contains essential details.
Transaction ID: Locate the unique transaction ID associated with your purchase for easy reference.
Account Information: Be ready with your account username or email address used for the transaction.
Refund Reason: Clearly outline the reason for your refund request, which can help expedite the process.
Proof of Payment: Keep a screenshot or a digital copy showing the charge on your payment method.
Return Tracking Information: If applicable, gather tracking numbers for any returned items to confirm the return status.
Previous Correspondence: Have any previous emails or messages regarding your order or refund handy for reference.
Terms of Service: Familiarize yourself with Nearby Nearby's refund policy as it may have specific conditions that need to be met.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
PayPal
3-5 business days
Venmo
5-10 business days
Apple Pay
5-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Nearby Nearby
At Nearby Nearby, we aim to provide a seamless experience for users accessing our location-based services. Understanding your rights and eligibility for a refund is essential for managing your account effectively. Users can inquire about refund eligibility based on specific situations related to their subscriptions or service usage.
Subscription Cancellation: If you decide to cancel your subscription before the next billing cycle, you may be eligible for a refund of any unused portion of your service.
Service Downtime: In the event of extended service interruptions or outages that significantly affect your ability to use our services, you might be eligible for a refund for the affected period.
Account Management Issues: If you experience issues with your account setup that prevent access to our services, this situation may qualify for a refund, depending on the circumstances surrounding your account access.
Promotional Offers: In cases where specific promotional terms were not honored, you may want to check your eligibility for a refund based on those terms.
These scenarios reflect situations where users could inquire about potential refunds. For any refund requests, please reach out to our support team for guidance based on your individual circumstances.
Step-by-Step Process to Request Your Nearby Nearby Refund Like a Pro
If you purchased through NearbyNearby.com:
Visit nearbynearby.com and log in to your account.
Navigate to your profile settings by clicking on your profile icon in the top right corner.
Select Billing History from the dropdown menu.
Locate the transaction for your membership or subscription that you'd like to request a refund for.
Click on the Request Refund button next to the transaction.
Fill out the refund request form, including:
Reason for refund: Mention that the subscription renewed without notice.
Your account was unused for the billing period.
Submit the form and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Nearby Nearby subscription from the list.
Tap Cancel Subscription if needed, then choose Report a Problem.
Explain your situation in the provided box. Emphasize the subscription renewed without notice.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your Nearby Nearby subscription.
Tap on Cancel Subscription.
After cancellation, choose Request a Refund from the menu.
State your reason: Mention that you were unaware of the automatic renewal.
Submit your refund request and monitor your email for responses.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Click on Manage Account.
Select Subscriptions.
Find your Nearby Nearby subscription and select Cancel Subscription.
After cancellation, contact Roku support through the Contact Us section.
Use the following messaging approach: Explain your account was unused and you weren't aware of the renewal.
Specify your request for a refund.
Wait for a follow-up response to your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason]. I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents to support my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Allow up to 3 business days for your request to be processed.
Processing
Your refund is currently being reviewed and processed.
Refunds typically take 5-7 business days to complete from this stage.
Refunded
Your refund has been successfully processed and the funds will return to your original payment method.
You should see the amount credited to your account within 3-5 business days.
Partially Refunded
A portion of your total order amount has been refunded.
The remaining balance will be charged in future transactions, if applicable.
Completed
The refund process is finished, and all transactions are finalized.
You can now consider your refund finalized. Check your account for updates.
Canceled
Your refund request has been canceled, either by you or by the system.
If this was an error, please contact support to resubmit your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Nearby Nearby, customers often have the option to manage their subscriptions, which can lead to various situations where they seek refunds. Here are some realistic scenarios illustrating successful refund claims:
Subscription Plan Downgrade: A user realized after a month that they subscribed to the Premium Plan but only needed the Basic Plan. After submitting a request through their account portal, they received a refund for the difference in charges, ensuring they only paid for what they truly needed.
Event Cancellation: A user had purchased tickets through Nearby Nearby for a local event that got canceled last minute. They contacted customer service via the app, and within days, they received a full refund for the tickets, which was seamlessly processed back to their payment method.
Billing Inquiry Following a Free Trial: After enjoying a free trial period, a user inquired about unexpected charges when transitioning to a paid subscription. The support team clarified the billing structure and promptly issued a refund for the initial charge, resolving the user’s concern efficiently.
Accidental Subscription Reactivation: A long-time user accidentally reactivated their subscription while browsing features. Upon noticing the charge shortly after, they reached out to support, and their request for a refund was handled swiftly, honoring their intent to maintain their account inactive.
The Easiest Way to Get a Nearby Nearby Refund
If you're frustrated trying to get a refund from Nearby Nearby—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Nearby Nearby has never been easier. Our system is designed to keep you informed about your refund progress at every step. Here’s how to efficiently track your refund status:
Email Updates: Keep an eye on your inbox! Nearby Nearby sends periodic email updates regarding your refund status. Look for emails with the subject line "Your Refund Status Update" to stay informed.
In-App Notifications: If you’re using the Nearby Nearby mobile app, make sure to enable notifications. You will receive instant alerts directly on your mobile device whenever there is a change in your refund status.
Account Dashboard: Log into your Nearby Nearby account and navigate to the "Order History" section. Here, you can find detailed information about your refunds, including the current status and estimated processing time.
Billing Section: Within your account settings, check the "Billing" section for comprehensive insights into your recent transactions. Any initiated refunds will be listed here with their current status.
Refund Progress Information: For each refund, we provide an estimated timeline and current status messages (e.g., "Processing", "Approved", or "Completed") to help you track where your refund is in the process.
Merchant-Specific Tools: If your refund request relates to a specific merchant, visit their "Merchant Dashboard" feature on the app to see any unique updates or timelines that may apply solely to your transaction with them.
FAQ
If you forget to cancel your subscription on time, we understand that situations can arise. Refunds are typically not issued for missed cancellation deadlines, but you can reach out to our support team to discuss your specific situation. We're here to help and will do our best to assist you.
Refunds typically take 5-7 business days to process and appear in your account, depending on your bank or credit card issuer's policies. Please note that processing times may vary, so it's advisable to check with your financial institution for specific details.
If you notice a charge but do not have an active subscription, please check your billing statements for any previous purchases or recurring transactions. You can reach out to our customer support team through the contact options on our website for further assistance in clarifying the charge.
If you are unable to obtain a refund directly from Nearby Nearby, consider reaching out to their customer service again for further assistance. Additionally, you might explore escalating your request within their support system to ensure that your concern is thoroughly addressed. Reviewing your account details may also provide insights or options that could assist in resolving the issue.
If Nearby Nearby refuses to issue a refund, it may be helpful to carefully review their refund policy to understand the specific conditions and requirements. You can also consider reaching out to their customer support again for further clarification or assistance. Checking your account details for any possible updates or notifications may also provide additional insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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