How to Get a Nello Refund

• Order Confirmation Email: Locate the email confirmation from your recent purchase on drinknello.com, which includes your order details.
• Transaction ID: Retrieve the specific transaction ID found in your confirmation email or your account order history.
• Account Information: Ensure you have your Nello account login credentials ready for verification purposes.
• Reason for Refund: Clearly outline the reason for your refund request, whether it's related to product quality, delivery issues, or change of mind.
• Return Shipping Label: If applicable, prepare to include any return shipping label provided by Nello for returned items.
• Photos of the Product: Take clear photos of the item if it’s defective or incorrect, as evidence to support your refund request.
• Specific Product Details: Note the exact product name and SKU from your order for reference in your refund request.
• Dates of Service/Order: Be prepared to specify the date of purchase and any relevant service delivery date for better processing of your request.

Nello offers a subscription-based service that delivers personalized beverage options directly to users' doorsteps. Understanding your eligibility for a refund can help clarify any questions you may have regarding billing and service usage. This section provides a clear overview of the circumstances under which refunds may be applicable based on Nello's policies and services.

• Subscription Cancellations: If you cancel your Nello subscription before the next billing cycle, you may qualify for a refund of any unfulfilled prepaid amounts.
• Service Disruptions: In the event of significant interruptions in service that affect your deliveries, you might be eligible for a refund for any impacted billing period.
• Product Issues: If an issue arises with the quality of the product you received, such as damage or defects, this circumstance may allow you to claim a refund for that specific order.
• Billing Errors: If you notice an inconsistency or discrepancy in your billing statement, you can inquire about this to determine if it qualifies for a refund based on Nello’s resolution policies.
• Trial Period Evaluations: For users participating in a trial period, if the service does not meet your expectations, a refund may be considered based on the specific terms of the trial offer.

At Nello, we understand that sometimes circumstances change, and that can lead to refund requests. Here are some scenarios where users successfully claimed refunds, reflecting common interactions within the Nello ecosystem.

• Subscription Downgrade Request: After reviewing their Nello subscription plan, a user realized they would benefit from a lower tier but had been billed for the upcoming month at the higher rate. Upon contacting customer support, they were able to receive a refund for the difference, resulting in a seamless transition to the new plan.
• Accidental Duplicate Subscription: A user accidentally activated two Nello subscriptions while exploring services. Recognizing the mistake soon after, they reached out to support, explained the situation, and successfully received a refund for the second subscription, allowing them to continue utilizing their preferred plan without a hassle.
• Service Interruption Refund: During a scheduled maintenance window, a user experienced an unexpected service interruption that impacted their experience with Nello. After submitting a support ticket detailing the issue, they were granted a refund for that month’s subscription as a courtesy, enhancing their trust in Nello’s commitment to customer satisfaction.
• Transition Between Plans: A user decided to switch from a monthly to an annual plan to take advantage of cost savings but accidentally paid for another month just days before the transition. They contacted Nello’s customer service, who processed a refund for the recent monthly charge, making the switch smooth and rewarding.

Tracking your refund status with Nello is straightforward and efficient, ensuring you stay updated every step of the way. Here are some specific tips to help you easily keep tabs on your refund:

• Email Notifications: Watch for email updates from Nello regarding your refund status. These emails will contain important details about approval or processing times, so be sure to check your inbox regularly.
• In-App Notifications: If you use the Nello mobile app, enable push notifications to receive real-time updates about your refund. You’ll be notified instantly when there’s any change in your refund status.
• Account Dashboard: Log into your Nello account and navigate to the Order History section. Here, you can view the details of your previous transactions along with the current status of your refund.
• Billing Section: Under the Billing section of your account settings, you can also find specific information about your refund. This will include the refund amount and the expected time frame for processing.
• Refund Progress Information: Nello provides clear status updates on the refund process, including whether it's pending, approved, or completed, so you know exactly where things stand.
• Customer Support: If you have any questions or need further assistance, don’t hesitate to reach out to Nello’s customer support team through the app or their website. They can provide you with detailed information regarding your refund status.