Many users often overlook billing details until an unexpected charge catches their attention—perhaps due to automatic subscription renewals. This guide is designed to clarify how Neon Road VPN refunds operate, outlining eligibility criteria and the straightforward process for requesting a refund. Our goal is to help you navigate these steps efficiently, so you can address any billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Neon Road VPN account.
Transaction ID: The unique identifier for your purchase, found in your confirmation email or account purchase history.
Purchase Date: The date on which you made the transaction for reference during the refund process.
Service Plan Details: The type of subscription you purchased (e.g., monthly, yearly) to validate your refund request.
Reason for Refund: A clear explanation of why you're requesting a refund, including any specific issues encountered while using the service.
Proof of Payment: A copy of your payment receipt or invoice from Neon Road VPN that includes transaction details.
Customer Support Communication: Any prior communications with Neon Road VPN support regarding the issues that led to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Cryptocurrency
1-3 working days
Google Pay
3-7 working days
Apple Pay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Neon Road VPN
Users of Neon Road VPN should be aware of their rights regarding subscription services and potential refund eligibility. Neon Road VPN provides a digital subscription-based VPN service, and while the nature of this service may not lend itself to traditional refund scenarios, there are specific conditions under which users may qualify for a refund.
Here are some relevant situations to consider regarding refund eligibility:
Contention with Service Performance: Users who experience consistent technical issues that significantly prevent the use of the VPN service during their subscription period may inquire about eligibility for a refund based on their account situation.
Late or Failed Access: If there are prolonged periods where users are unable to access the service due to outages or system maintenance, consideration for eligibility for refunds might apply.
Service Tier Changes: If a user upgraded to a higher subscription tier but found that the features did not meet their expectations as described, they may wish to explore their options for refund eligibility based on their account upgrade situation.
Trial Period Subscriptions: Users who subscribed during a promotional or trial period and determine that the service does not meet their needs may qualify for a refund if they cancel within the stipulated trial duration.
It is advisable for users to review Neon Road VPN’s specific refund policy for detailed guidance, as well as to reach out to customer service for assistance with their unique circumstances.
Step-by-Step Process to Request Your Neon Road VPN Refund Like a Pro
If you purchased through Neon Road VPN.com:
Visit the Neon Road VPN website and click on the Support or Contact Us link at the bottom of the page.
Select Billing Support from the options provided.
Fill in your Name, Email, and any other required fields.
In the Message section, state your request for a refund. Mention that the subscription renewed without notice and that you did not use the service during the billing period.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on your Neon Road VPN Subscription.
Select Report a Problem and choose the option related to a billing issue or a request for a refund.
Explain that your subscription renewed automatically despite not using the service and request a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and select your Neon Road VPN Subscription.
Click on Cancel Subscription (this is required before you can request a refund).
After cancellation, go to the Order History or Account settings.
Locate your purchase of Neon Road VPN, then select Request a refund.
In the feedback field, mention that the renewal was unexpected and that you did not utilize the subscription.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to My Account.
Scroll down to find Your Subscriptions or Your Payments.
Locate and select your Neon Road VPN subscription.
Click on Manage Subscription, then select Cancel Subscription.
After cancellation, return to My Account and find the option to Request Refund.
Explain that the renewal caught you by surprise and that the service wasn't utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my Neon Road VPN account due to [describe reason].
The amount I would like to request for a refund is [Amount]. If applicable, I have attached documentation for your review.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The request for a refund has been received but not yet processed.
Your refund request is under review. Please allow up to 5 business days for an update.
Processing
Your refund is currently being processed by our finance team.
The refund is on its way. You should see the amount credited back to your account soon, typically within 3-7 business days.
Refunded
The refund has been successfully issued back to your payment method.
Your original payment will appear in your account shortly. Check your transaction history for updates.
Partially Refunded
A portion of your payment has been refunded.
You will see the refunded amount in your account, while the service will remain active for the non-refunded portion.
Completed
The refund process has been finalized, and the funds are returned to you.
Your refund is complete, and you should have access to the refund amount in your payment account now.
Canceled
The refund request has been canceled, and no funds will be returned.
If you did not initiate this cancellation, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Neon Road VPN provides a seamless and secure virtual private network service that allows users to browse the internet privately. However, there can sometimes be situations that lead users to seek refunds. Here are some examples of when refunds were successfully claimed:
Subscription Upgrade Misunderstanding: A user decided to upgrade from a standard to a premium subscription but later realized that the premium features did not meet their needs. Upon contacting Neon Road VPN, they clarified the features included in their plan and successfully obtained a prorated refund for the unused portion of the premium subscription.
Service Interruption: A customer experienced a temporary service interruption due to maintenance work. Feeling that the disruption affected their ability to utilize the service effectively, they reached out to support. After reviewing the situation, Neon Road VPN issued a refund for the time the service was unavailable, demonstrating their commitment to customer satisfaction.
Account Manageability Issues: After signing up, a user faced difficulties navigating the account dashboard and managing their settings. They found the platform not user-friendly and requested a refund within the trial period. Neon Road VPN promptly processed the request, allowing the user to receive a full refund before the first billing cycle commenced.
International Content Access: A subscriber initially joined Neon Road VPN to access specific international content. However, they realized that the content they wanted was no longer available. After discussing this evolving need with customer support, they received a refund for their subscription as they had not accessed the service as expected.
The Easiest Way to Get a Neon Road VPN Refund
If you're frustrated trying to get a refund from Neon Road VPN—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Neon Road VPN is a straightforward process that ensures you stay informed about your transaction. Here’s how you can efficiently monitor the status of your refund:
Email Updates: Keep an eye on your registered email address. Neon Road VPN sends detailed refund status updates directly to your inbox, including information on processing times and any actions you need to take.
Account Dashboard: Log into your Neon Road VPN account and navigate to the Billing Section. Here, you can find a clear overview of your recent transactions, including the current status of your refund.
Order History: Within your account settings, access the Order History tab. This section displays all past purchases and their corresponding refunds, with relevant dates and amounts.
Mobile App Notifications: If you use the Neon Road VPN mobile app, enable notifications to receive instant updates about your refund status, ensuring you are promptly informed of any changes.
In-App Support: For any questions regarding your refund, utilize the in-app support feature. You can initiate a chat with customer service who can provide specific updates related to your refund inquiry.
FAQ
Neon Road VPN has a refund policy that allows users to request a refund within a specific period after their subscription starts. If you forgot to cancel on time, you may still reach out to our support team to discuss your situation, and they will assist you in accordance with the policy guidelines.
Refund processing times can vary based on your payment method and financial institution. Generally, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed by Neon Road VPN. Please check with your bank or payment provider for more specific timelines related to your account.
If you notice a charge but do not have an active subscription, please check your account for any past subscriptions or trials that may not have been fully canceled. If everything appears correct, contact our support team with your account details, and they will assist you in resolving the issue.
If you are unable to secure a refund directly from Neon Road VPN, consider reaching out to their customer support team again for further assistance or clarification on your request. Additionally, you may want to review your account details and ensure that all necessary information has been submitted for processing. If the issue persists, escalating your inquiry within their support system could provide additional avenues for resolution.
If Neon Road VPN denies your refund request, you may want to carefully review their refund policy for specific conditions and timelines. Additionally, consider reaching out to their customer support again for clarification or further assistance with your situation. Checking your account details for any applicable terms may also provide more insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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