How to Get a NeuroFuel Refund

• Account Information: Ensure you have your NeuroFuel account email and password readily available.
• Transaction ID: Locate the specific transaction ID related to the purchase for which you are requesting a refund.
• Purchase Date: Have the date of the transaction handy, as it may be required for processing the refund.
• Reason for Refund: Prepare a clear and concise explanation for why you are requesting the refund, as NeuroFuel typically requires this information.
• Original Payment Method: Be ready to provide details about the original payment method used for the transaction (credit card, PayPal, etc.).
• Proof of Purchase: Keep a copy of your order confirmation email or receipt, as this may be requested during the refund process.
• Personal Health Information: If applicable, have any relevant health information or usage metrics that could support your refund request ready, especially if linked to product effectiveness.
• Support Communication: Document any previous communications with NeuroFuel’s support team regarding your purchase or refund request.
• Subscription Details: If you are on a subscription plan, gather information about the subscription tier and any billing cycles to clarify your request.

*Working days are Monday to Friday, and don't include public holidays.

At NeuroFuel, we strive to provide our users with an effective platform that supports their cognitive enhancement needs through a subscription-based model. The rights users have in relation to refunds are contingent upon specific circumstances regarding their subscription status and account management.

Here are some situations that may qualify users for a refund from NeuroFuel:

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle but inadvertently incurs a charge due to timing discrepancies, they may be eligible for a refund for that charge.
• Service Issues: Users experiencing significant technical difficulties that impede their access to NeuroFuel’s services, which were not resolved in a timely manner, might find grounds for a refund.
• Account Miscommunication: Situations where there is a misunderstanding regarding the subscription terms or benefits, leading to a user feeling they did not receive what was expected, could potentially qualify for a refund.
• Free Trial Conversion: Users who unintentionally transition from a free trial to a paid subscription may be eligible for a refund if they had not intended to continue at the end of their trial period.
• Billing Errors: In case of any discrepancies found during a user’s account review where charges do not align with the subscription plan, users may inquire about eligibility for a refund.

It is important for users to actively manage their subscriptions and understand the terms outlined during the registration process. For further assistance or clarity on eligibility, users are encouraged to reach out to NeuroFuel's customer support.

At NeuroFuel, we understand the importance of customer satisfaction and strive to assist our users with any concerns regarding their subscriptions or services. Here are some real user scenarios where refunds were successfully claimed:

• A user realized they had selected an annual subscription instead of a monthly one. After identifying the misunderstanding during their account management session, they contacted support and received a prompt refund for the difference after switching to a monthly plan.
• An individual attempted to integrate NeuroFuel's services with their existing mental health app but faced persistent connectivity issues. After several troubleshooting steps, they decided to discontinue their subscription. The user reached out to customer support, explaining their situation, and received a full refund for the unused portion of their subscription.
• A customer signed up for a trial of NeuroFuel’s premium features but decided the service didn’t meet their needs after two weeks. They submitted a ticket directly through their profile and, within a short time, were approved for a refund as part of the trial policy, allowing for a seamless cancellation experience.
• One user temporarily suspended their subscription due to personal reasons but later found that the account had been accidentally reactivated. Upon noticing the billing, they contacted NeuroFuel to clarify and quickly received a refund for the unintended charge, ensuring a hassle-free resolution.

Tracking your refund status with NeuroFuel is straightforward and efficient. Follow these specific steps to ensure you stay updated on your refund progress:

• Check Your Email: NeuroFuel sends email updates regarding your refund status. Look for emails from support@neuro-fuel.com, which will provide information on your refund request and any necessary next steps.
• Visit Your Account Dashboard: Log into your NeuroFuel account and navigate to the Account Dashboard. Here, you can find a dedicated section for refunds under Order History, where all your refund requests are listed.
• Utilize the Mobile App: If you use the NeuroFuel mobile app, you can easily track your refund status by going to the Billing section. The app provides real-time updates and notifications about your refund progress.
• Review Order History: In the Order History section of your account settings, you can find detailed information about each order, including statuses for refunds that have been initiated, processed, or completed.
• Contact Customer Support: If you're unable to find the information you need, reach out to NeuroFuel’s customer support through the Help Center available in the app or website. They can provide specific details about your refund status and timelines.
• Refund Processing Times: Keep in mind that processing times may vary; the Dashboard will give you estimated timelines for when to expect your refund to be finalized.