How to Get a New Balance Refund

• Order Confirmation Email: Have the order confirmation email ready, as it includes essential details like the order number, purchase date, and items bought.
• Transaction ID: Locate the transaction ID from your payment method or bank statement to verify your purchase.
• Product Condition: Ensure the items you wish to return are in their original condition, including tags and packaging, as New Balance has specific requirements for returns.
• Return Shipping Label: Obtain or note the return shipping label if provided, as this is often necessary for processing refunds.
• Customer Account Login: Be prepared to access your New Balance account, as you may need to follow up through the online portal.
• Reason for Return: Write down a clear reason for the return, as this helps expedite the refund process.
• Return Policy Review: Familiarize yourself with New Balance's return policy to ensure your item is eligible for a refund.
• Original Payment Method: Ensure you have access to the original payment method used for the purchase, as refunds are usually processed back to this method.
• Photographic Evidence: Take photos of the items you are returning, in case there is a need to verify the condition of the product.

At New Balance, we understand that customer satisfaction is paramount. Our customers may have various rights when it comes to requesting a refund, depending on the nature of their purchase and circumstances. Below are some specific situations where users might be eligible for a refund.

• Product Defect: If an item purchased from New Balance is found to be defective or not as described, customers may qualify for a refund or exchange.
• Incorrect Item Received: Customers who receive an item different from what was ordered may be eligible for a refund or a replacement item.
• Order Cancellations: If an order is canceled before shipment, users might be eligible for a full refund of the order total.
• Return of Unused Merchandise: New Balance offers a return policy for unworn or unused items, which typically allows customers to receive a refund for items returned within a specific time frame, as outlined in our return policy.
• Promotional Offer Discrepancies: If a promotional offer was not applied correctly at checkout, customers may inquire about the eligibility for a refund to reflect the correct promotional pricing.

Participation in New Balance’s loyalty programs or promotional events may also provide specific terms that can impact refund eligibility. For detailed inquiries regarding eligibility or procedures, customers are encouraged to review our policies or reach out for assistance.

At New Balance, customers may encounter various situations where refunds are necessary, and many have successfully navigated the process. Here are some realistic scenarios that illustrate how users have claimed refunds:

• Incorrect Sizing: A customer ordered a pair of running shoes but received the wrong size. After confirming the error through the online order portal, they easily initiated a return and received a refund for the item once it was processed back at the warehouse.
• Defective Merchandise: A customer discovered that their newly purchased fitness apparel had a manufacturing defect after just one wash. They contacted New Balance’s customer service, provided photos of the issue, and received a full refund after returning the item according to the return policy.
• Change of Mind: A buyer purchased a pair of sneakers but later decided they preferred a different style. After reviewing the return options on the New Balance website, they initiated a return within the allowed timeframe and successfully received a refund upon returning the shoes.
• Order Delays: A customer noticed that their order was delayed beyond the expected delivery date. They reached out to New Balance’s support to inquire about the status, and upon confirming the delay, they were offered a full refund or the option to expedite shipping for another pair, which they chose to accept.

Tracking your refund status with New Balance is straightforward when you know where to look. With multiple options for communication and tracking, you can easily stay updated on the progress of your refund.

• Email Notifications: Keep an eye on your inbox for emails from New Balance regarding your refund status. They will typically send you updates once your return is processed and the refund is initiated.
• Account Dashboard: Log into your New Balance account and navigate to the Order History section. Here, you can view the status of your refund alongside details of your past orders.
• Mobile App Alerts: If you use the New Balance mobile app, check for in-app notifications regarding your refund. The app may provide real-time updates and progress notifications.
• Billing Section: Within your account settings, you can also find a Billing section that details any refunds that are pending or completed, ensuring you have a clear view of your financial transactions.
• Customer Support: If you have questions or need further clarification, reach out to New Balance customer service through their support channels. They can provide detailed insights on your refund process.