Most users tend to overlook the intricacies of billing until an unexpected charge comes into play, such as an automatic subscription renewal. This guide is designed to clarify how refunds operate at New Community Church and who qualifies for them. We will take you through the necessary steps to request your money back swiftly and efficiently, ensuring a smooth and transparent experience.
What You Should Prepare Before Applying For Refund
Membership ID: Your unique membership number associated with New Community Church.
Transaction ID: A reference number from your donation or event registration transaction.
Receipt or Confirmation Email: A copy of the email or documentation confirming your donation or event registration.
Date of Transaction: The specific date when the donation or ticket purchase was made.
Reason for Refund: A detailed explanation of why you are requesting the refund.
Supporting Documentation: Any additional documents that support your request, such as event cancellation notices or communication regarding the donation.
Contact Information: Your current email and phone number for follow-up communication.
Bank Information: If a direct refund to your bank is desired, include bank account details for processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
Cash/Check
7-10 working days
*pWorking days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Community Church
At New Community Church, we strive to provide an enriching and welcoming experience through our various programs and services. Understanding your rights regarding refunds is key to navigating our offerings. Users may find themselves in various situations where a refund might be applicable, based on specific eligibility criteria associated with our services.
Refund eligibility at New Community Church primarily revolves around the participation in events, classes, or programs. Below are situations that might qualify you for a refund:
Canceled Events: If an event or program hosted by New Community Church is canceled, you may qualify for a full refund of any registration fees paid.
Program Changes: If there are significant changes to a program’s schedule or content that affect your ability to participate, you could be eligible for a refund upon request.
Membership Fees: For any membership-driven services offered by New Community Church, if you decide to discontinue your membership within the allowable time frame, you might be eligible for a prorated refund of your membership fees.
Service Issues: If you encounter significant issues with the services provided (e.g., technical difficulties with online sessions), contacting us may lead to an evaluation of your situation, which could qualify for a refund.
Please reach out to our customer service for personalized assistance regarding any refund queries or to clarify your eligibility based on your specific situation.
Step-by-Step Process to Request Your New Community Church Refund Like a Pro
If you purchased through New Community Church.com:
Visit the ncc.church website and log in to your account.
Navigate to the Membership or Subscriptions section in your account dashboard.
Locate the transaction you wish to request a refund for.
Click on the Request Refund option next to the transaction.
In your message, mention that the transaction occurred without prior notice.
Submit the request and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find and tap on your New Community Church subscription.
Tap Cancel Subscription and confirm your cancellation.
Return to the Settings app and navigate to iTunes & App Store.
Tap on your Apple ID, then select View Apple ID.
Scroll to Purchase History and locate the transaction.
Tap on the transaction and select Report a Problem.
Choose Request a Refund and mention that the account was unused.
Submit your report and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Find your New Community Church subscription.
Tap Manage and then select Cancel Subscription.
After canceling, go back to the Menu and select Account.
Navigate to Purchase History and find the relevant transaction.
Tap on the transaction and select Report a Problem.
Choose Request a Refund and emphasize the subscription renewed without notification.
Submit your request and monitor your email for updates.
If you purchased through Roku:
Access your Roku account by visiting the Roku website.
Sign in and navigate to your Subscriptions or Managing your subscriptions section.
Locate your New Community Church subscription.
Click on Manage Subscription.
Select Cancel Subscription to stop future payments.
Visit the Help section of the Roku website and select Contact Us.
Fill out the form to request a refund, stating your account was unused.
Submit the request and watch for a follow-up email from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to New Community Church for Refund
Script
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Subject: Refund Request – New Community Church Account [Your Email]
Dear New Community Church Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. My account details are as follows:
Date of Billing: [Billing Date] Amount: [Amount]
[describe reason]
I would like to request a refund of [Amount]. If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request and provide an update within 3-5 business days? Thank you for your prompt attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund request is currently being processed by our team.
Typically takes 3-5 business days to complete.
Refunded
Your refund has been successfully completed.
The funds have been returned to your original payment method.
Partially Refunded
A portion of your original payment has been refunded.
You will receive the difference back in your account shortly.
Canceled
Your refund request has been canceled.
Please contact us if you have questions regarding this cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At New Community Church, various scenarios arise where users successfully navigate refund processes due to account or subscription inquiries. Here are some real user scenarios that illustrate these instances:
Cancellation of a Kids' Program: A parent realized they needed to cancel their child's enrollment in the summer Kids' Program after a scheduling conflict arose. They contacted New Community Church to confirm the cancellation and received a prompt refund for the remaining weeks' fees, ensuring a smooth transition.
Incorrect Subscription Plan Selection: A member mistakenly selected the wrong subscription tier for an online sermon series. After reaching out to customer service, they discussed their situation and received assistance in changing their plan, including a refund for the overpayment, which was credited back to their account seamlessly.
Change in Community Group Participation: An individual decided to withdraw from a community group due to unforeseen personal commitments. After notifying the church staff of their situation, they received a full refund for the group fees paid in advance, reflecting the compassionate support that New Community Church offers to its members.
Service Interruption Due to Technical Issues: During a major service outage affecting online streaming, a user reached out to New Community Church's support team for clarification on access to previously purchased content. The church offered a refund for the affected period, demonstrating their commitment to customer satisfaction and assurance in their services.
The Easiest Way to Get a New Community Church Refund
If you're frustrated trying to get a refund from New Community Church—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with New Community Church (NCC) is straightforward and user-friendly. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox. NCC sends out updates regarding your refund status directly to the email address associated with your account. Look for emails titled "Refund Update" for the latest information.
Account Dashboard: Log into your NCC account via the website or mobile app. Navigate to your Order History section to find detailed information about your refund requests and their current status.
In-App Notifications: If you use the NCC mobile app, check the notifications section. Updates about your refunds will appear here to provide you real-time information without needing to log in to your account.
Billing Section: Visit the Billing section in your account settings. This area lists all transactions, including refunded amounts and any pending refunds for easy reference.
Refund Progress Information: When you check your refund status, NCC provides specific details about the timeline of your refund, including expected processing times and any potential issues that may arise.
Customer Support: If you have any questions or need further assistance with your refund status, don’t hesitate to contact NCC's customer support directly through the help section on the website or app. They can provide personalized updates and assistance.
FAQ
Refunds for missed cancellation deadlines are typically not offered, as our policy requires cancellation notices to be submitted within the designated timeframe. We encourage you to review our cancellation policy for specific details. If you have further questions or need assistance, please reach out to our support team.
Refunds from New Community Church typically take 5 to 7 business days to process, depending on your bank's policies. Once initiated, you should see the funds reflected in your account within that timeframe. If you have any concerns about your refund, please feel free to reach out to our support team for assistance.
If you see a charge but don't have an active subscription, please check your account for any past subscriptions or donations. If you still need assistance, contact our support team through the contact form on our website with your details, and we’ll help you resolve the issue.
If you are unable to receive a direct refund from New Community Church, consider reaching out to their customer service again for further assistance. You may also explore options for escalating your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and any relevant communication can provide useful context for your inquiry.
If New Community Church is unable to issue a refund, consider reviewing their refund policy for any relevant details. You might also try reaching out to their support team again with any additional information that could assist in your situation. Additionally, double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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