Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide will provide a clear overview of how refunds work at New Horizons Foundation, detailing who is eligible for a refund and outlining the straightforward steps to request your money back swiftly. Our aim is to support you through the process, ensuring you have the information you need to navigate any billing issues with ease.
What You Should Prepare Before Applying For Refund
Proof of Donation: Obtain your donation receipt or confirmation email from New Horizons Foundation that includes your transaction details.
Account Information: Have your account number and any associated username ready for verification purposes.
Transaction ID: Gather the unique transaction ID provided during your donation for reference.
Refund Reason: Clearly articulate the reason for your refund request, including any specific conditions that may apply.
Supporting Documentation: Include any relevant documents, such as correspondence with New Horizons Foundation or evidence of the transaction that may support your request.
Date of Donation: Note the exact date of the transaction to assist in locating your record quickly.
Contact Information: Ensure that your current contact information is provided to facilitate communication about your refund status.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Horizons Foundation
At New Horizons Foundation, we prioritize our users' experiences and aim to offer clarity regarding eligibility for refunds. Users engaging with our diverse services, such as educational programs and community resources, may have specific rights related to their transactions. Understanding these rights can help users navigate their account management effectively.
The following situations may qualify for a refund based on your interactions with New Horizons Foundation:
Program Cancellation: Users who have enrolled in specific programs may qualify for a refund if they officially cancel their participation within the designated period outlined at the time of enrollment.
Service Disruption: Users experiencing significant service disruptions—such as inadequate access to program materials or scheduled sessions—may have grounds to inquire about a refund, provided that these issues directly impact the service quality.
Administrative Errors: If a user identifies any discrepancies in billing that do not align with the terms of service or agreed pricing structure, they may be eligible for a refund after a review of their account circumstances.
Program Content Not Delivered: Situations where promised program content or resources are not made available can lead to potential eligibility for a refund, depending on the specific commitments made at the time of purchase.
Payment Processing Issues: Users experiencing delays or issues related to payment processing that affect their access to services may consider discussing their eligibility for a refund based on their individual circumstances.
Step-by-Step Process to Request Your New Horizons Foundation Refund Like a Pro
If you purchased through New Horizons Foundation:
Visit the New Horizons Foundation website.
Log into your account using your registered email and password.
Navigate to the Membership or Account Settings section.
Select Billing History or Manage Subscriptions.
Identify the specific charge related to your membership or subscription.
Click on Request Refund next to the relevant transaction.
Fill out the refund request form, ensuring to mention that the service was not utilized.
Submit your request and look for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the New Horizons Foundation subscription in the list.
Tap on it and choose Report a Problem.
Select the specific issue regarding your refund request.
Mention that the subscription renewed without prior notice.
Submit the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top left.
Select Subscriptions.
Find your New Horizons Foundation subscription.
Tap on Cancel Subscription.
After cancellation, go back and select Get Help.
Choose Request a Refund.
Indicate that the service was not used or desired anymore.
Submit the request and monitor for updates.
If you purchased through Roku:
Go to the Roku Account website and log in.
Navigate to the Manage Account page.
Click on Subscriptions.
Locate your New Horizons Foundation subscription.
Choose Cancel Subscription.
After cancellation, scroll down to Support.
Select Get Help and then Contact Us.
Specify that your subscription was unexpectedly renewed.
Send your refund request and wait for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to New Horizons Foundation for Refund
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Subject: Refund Request – New Horizons Foundation Account [Your Email]
Dear New Horizons Foundation Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation regarding this matter for your reference.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for initial processing.
Processing
Your refund is currently being processed by our team.
You can expect a resolution within 5 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the refund appear on your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed; the remaining balance is still pending.
Check your email for details on the amount refunded. Remaining balance processing time is similar to the initial refund.
Completed
Your refund process is fully completed, and all funds are returned.
Thank you for your patience! Clear records should reflect all transactions.
Canceled
Your refund request has been canceled by you or due to a policy breach.
For more information, please check your email or contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At New Horizons Foundation, we understand that our users may occasionally face unique challenges regarding their subscriptions and services. Here are some specific real user scenarios where refunds were successfully claimed:
Cancellation Before Renewal: A user decided to cancel their annual subscription just before the renewal date. After reaching out to our customer service, they successfully received a refund for the recent charge due to their timely cancellation.
Service Downtime: During a scheduled maintenance period, a user experienced an unexpected extended service outage. Upon contacting us, they were provided with a refund for that month’s subscription as a goodwill gesture for the inconvenience.
Unintentional Upgrade: A user accidentally upgraded their subscription plan while exploring additional services. After clarifying their preference for the original plan, our support team promptly issued a refund for the difference in charges without any issue.
Billing Discrepancy: A user noticed a slight discrepancy in their billing history and reached out for clarification. After reviewing the account, we identified that a one-time adjustment was warranted and issued a refund to correct the billing error.
The Easiest Way to Get a New Horizons Foundation Refund
If you're frustrated trying to get a refund from New Horizons Foundation—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with New Horizons Foundation can be straightforward if you know where to look. Here are some efficient ways to stay updated on your refund progress:
Check Your Email: New Horizons Foundation sends email notifications regarding your refund status. Look for emails that include keywords like "refund initiated" or "refund processed" to stay informed about your refund's progress.
Account Dashboard: Log into your New Horizons Foundation account and navigate to the Billing Section of your dashboard. Here, you can see all financial transactions, including any refunds and their current status.
Order History: Within the Order History tab of your account settings, you can find detailed information on your purchases, including any refunds requested and updates on those refunds.
Mobile App Updates: If you use the New Horizons Foundation mobile app, you can enable notifications to receive real-time updates on your refund status directly on your device.
Customer Support: If you need more detailed information about a specific refund, reach out to New Horizons Foundation’s customer support. Have your order details ready to expedite the process.
FAQ
Refunds for missed cancellation deadlines are generally not permitted as per our policy. We encourage users to manage their subscriptions proactively to avoid any unintentional charges. For any specific inquiries or exceptional circumstances, please reach out to our support team for assistance.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund has been initiated, you will receive a confirmation email with further details. Please allow additional time for the funds to appear in your account.
If you see a charge but don't have an active subscription, please start by checking your account details on our website to confirm your subscription status. If you still have questions or need further assistance, contact our customer support team, providing any relevant details about the charge so we can help resolve the issue.
If you are unable to obtain a refund directly from New Horizons Foundation, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details and any relevant policies might provide further clarity regarding your situation.
If New Horizons Foundation refuses to issue a refund, you may want to carefully review their refund policy to understand the stipulations that apply. Additionally, consider reaching out to customer support again for further clarification or to discuss any specific concerns regarding your request. It may also be helpful to check your account details for any updates or relevant information.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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