Many customers only consider billing when an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to provide you with clear and concise information about how refunds work with New Mexico United. We will outline eligibility criteria and guide you through the steps to ensure you can request your money back swiftly and easily. Our goal is to make the refund process as straightforward and stress-free as possible.
What You Should Prepare Before Applying For Refund
Account Information: Have your New Mexico United account login details ready to verify your identity.
Order Confirmation Email: Locate your original order confirmation email, which includes transaction details.
Receipt Details: Gather details of the purchase, including date, event attended, and seat number (if applicable).
Transaction ID: Make sure to note your transaction ID from the purchase confirmation for reference.
Refund Reason: Prepare a clear reason for the refund request, especially if it’s event-related (e.g., cancellation, rescheduling).
Communication Record: Keep a record of any correspondence with customer support regarding your issue.
Photos or Documentation: If applicable, collect any supporting documents like photos of tickets or proof of cancellation.
Refund Method: Be prepared to provide your preferred refund method, as New Mexico United may not process refunds in the same manner as the original payment.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Cards
7-10 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Mexico United
At New Mexico United, fans can enjoy a range of services, including ticket purchases for games, merchandise, and various membership options. Understanding your rights regarding refunds is essential for managing your experience with our offerings. Eligibility for refunds can vary based on the specific situations encountered by our patrons.
The following scenarios might qualify for a refund or adjustment under New Mexico United's policies:
Event Cancellations: If a scheduled game is canceled or rescheduled, ticket holders may be eligible for a refund for their tickets depending on the circumstances surrounding the change.
Defective Merchandise: If you receive an item that is damaged or defective upon arrival, you may be eligible for a refund or exchange, following the merchandise return policy.
Membership Issues: If there are discrepancies or issues related to the benefits associated with a membership, you may have grounds to inquire about adjustments or refunds.
Unfulfilled Services: If a service promised under a subscription or membership is not delivered, you may wish to seek clarification on eligibility for a refund.
Account Management Queries: If there are questions regarding your account status or billing related to memberships or season tickets, adjustments might be available based on the specifics of your situation.
For any refund inquiries, we recommend reaching out to New Mexico United's customer service for guidance tailored to your specific circumstances and to ensure a smooth resolution process.
Step-by-Step Process to Request Your New Mexico United Refund Like a Pro
Click on the "Contact Us" link at the bottom of the page.
Fill out the contact form with the following details:
Your name and email address.
Subject line: Request for Refund
Your order number or account information.
Message: State that you wish to receive a refund for your membership. Emphasize that the subscription renewed without prior notification.
Submit the form and wait for a response from customer service.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the New Mexico United subscription in the list.
Tap Cancel Subscription if you're prompted to, then go back to the previous screen.
Scroll to the bottom and tap Report a Problem.
Select Request a Refund from the list of issues.
Fill out the form, stating that the subscription renewed without notice and you are requesting a refund.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find New Mexico United in your subscriptions list.
Tap Manage and then select Cancel Subscription.
Go back to Payments & subscriptions and select Account.
Scroll down and tap Request a Refund.
Fill out the form, noting that the subscription renewed unexpectedly and you would like a refund.
Submit your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage Account section.
Under Subscriptions, locate your New Mexico United subscription.
Click on Unsubscribe to cancel the subscription.
After unsubscribing, go to the Support section in the menu.
Select Contact Us and choose Email Support.
In the message, indicate that you would like a refund for the recent renewal. Mention that the account has been unused.
Submit your email and await a response from Roku Support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to New Mexico United for Refund
Script
Copy
Subject: Refund Request – New Mexico United Account [Your Email]
Dear New Mexico United Team,
I hope this message finds you well. I am writing to request a refund for my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached the relevant documentation for your reference.
Could you please confirm receipt of this request within 3-5 business days? If you require any further information, feel free to contact me at [Your Phone Number].
Thank you for your prompt attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified within 5-7 business days about the status of your request.
Processing
Your refund is currently being processed by our team.
Refunds typically take 3-5 business days to complete after processing starts.
Refunded
Your refund has been successfully issued back to your original payment method.
Check your bank account or payment method for the refunded amount, which should appear within 3-7 business days.
Partially Refunded
A portion of your refund requested has been issued.
You will receive an email detailing the refunded amount and the remaining balance.
Completed
Your refund process has been finalized with no further actions needed.
You can enjoy peace of mind knowing your transaction is fully resolved.
Canceled
Your refund request has been canceled, usually due to lack of eligibility.
If you believe this is in error, please contact our customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At New Mexico United, fans and supporters engage with the team through various programs and subscriptions. Below are some realistic scenarios where users successfully claimed refunds based on common account management situations.
Unanticipated Schedule Changes: A loyal season ticket holder was unable to attend a match due to a last-minute schedule conflict. They contacted customer support, explained their situation, and received a refund for their ticket, as they had purchased directly from the official website, ensuring a smooth transaction.
Subscription Modification: A fan decided to upgrade their membership level for increased access to exclusive events but later realized the new tier wasn't suitable. They reached out to New Mexico United’s support team, effectively communicating their needs, and successfully adjusted their subscription, receiving a refund for the difference in membership fees.
Merchandise Return: A supporter purchased a jersey that was too large and wished to exchange it. After initiating the return process through the online portal and following the guidelines provided, they received a full refund for the returned merchandise, allowing them to choose a different size seamlessly.
Event Cancellation: After a major event was cancelled due to unforeseen circumstances, a ticket holder contacted New Mexico United’s customer service. They promptly processed the refund for the ticket as part of the event cancellation policy, ensuring that the fan was not out of pocket.
The Easiest Way to Get a New Mexico United Refund
If you're frustrated trying to get a refund from New Mexico United—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with New Mexico United can be a straightforward process if you know where to look. Here are specific tips to ensure you can efficiently monitor your refund progress:
Check Your Email: After you initiate a refund, keep an eye on your registered email inbox. New Mexico United sends updates regarding your refund status, including notifications when the request is processed and when the funds are on their way back to you.
Use the New Mexico United Mobile App: If you have the New Mexico United app downloaded, you can monitor your refund status with ease. Navigate to the "Orders" section, where you can find detailed information on your refund request.
Account Dashboard Access: Log into your account on the New Mexico United website. Head to the "Account Settings" and then to the "Order History" section. Here, you will find a comprehensive list of your transactions, including any refunds in process.
Billing Section Updates: In your account, visit the "Billing" section for real-time updates. This area provides information on pending transactions and the current status of your refund.
Detailed Progress Notifications: Expect to receive messages that detail each step of your refund process. New Mexico United typically informs you when your refund is approved and when it is initiated, ensuring you stay informed throughout.
FAQ
New Mexico United generally has a policy that emphasizes the importance of timely cancellations for refunds. If a cancellation is missed, it may not be possible to process a refund for that specific transaction. We encourage you to review the terms and conditions for specifics regarding your situation.
Refunds generally take 5 to 10 business days to process, depending on your bank or financial institution. Once initiated, please allow this time frame for the funds to appear in your account. If you have any questions during this period, feel free to reach out for assistance.
If you see a charge but don’t have an active subscription, please first check your account for any past subscriptions or purchases that may have been overlooked. If you still have questions regarding the charge, contact our customer support team with your transaction details for further assistance.
If you are unable to obtain a direct refund from New Mexico United, consider reaching out to their customer service team again for further assistance. Additionally, you may escalate your inquiry within their support system to ensure your request receives appropriate attention. Reviewing your account details and previous communications may also help clarify your situation.
If New Mexico United has decided not to issue a refund, you may want to review their refund policy for any specific criteria or conditions that apply. Additionally, consider reaching out to customer support again to clarify your situation or inquire about any possible alternatives. Verifying your account details may also help ensure that all information is correct and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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