How to Get a New Pathways Refund

• Account Information: Gather your account details, including your registered email address and any usernames associated with New Pathways.
• Transaction ID: Locate the transaction ID for the payment you wish to refund. This should be available on your receipt or account statement.
• Service Agreement: Review the service agreement or terms and conditions to ensure you have valid reasons for requesting a refund, as specific conditions may apply.
• Documentation of Service Provided: If applicable, prepare any receipts or documentation that details the services received, including dates and descriptions of the service.
• Proof of Payment: Collect any proof of payment such as bank statements, credit card statements, or original transaction receipts to facilitate your request.
• Email Correspondence: Compile any email communication with New Pathways regarding your service or refund request to provide context.
• Refund Request Reason: Clearly articulate the reason for your refund request, ensuring it aligns with New Pathways's refund policy to support your case.
• Contact Information: Verify your current contact information is up to date in your New Pathways account to ensure smooth communication.

*Working days are Monday to Friday, and don't include public holidays.

At New Pathways, we are committed to providing a supportive environment for our users, focused on personal growth and development. Users may have specific circumstances that could make them eligible for a refund based on the services provided. Understanding the situations in which refunds can be considered ensures that users make informed decisions about their participation in our programs.

• Program Cancellation: Users who officially cancel their enrollment before the start date of a program may qualify for a refund of any prepaid fees.
• Service Disruptions: If a program is unexpectedly disrupted due to circumstances beyond the control of the organization, users may be eligible for a prorated refund based on the duration of the service disruption.
• Session Rescheduling: In the case of a session that is rescheduled or postponed, users may be offered a credit towards future sessions if the new schedule does not accommodate their availability.
• Ineligibility for Programs: If a user is deemed ineligible for a program after registration due to specific criteria (e.g., age restrictions, prerequisite qualifications), they may qualify for a refund of their enrollment fee.
• Health or Personal Emergencies: Users experiencing unforeseen health or personal emergencies that hinder participation may be considered for a refund upon providing appropriate documentation.

Users are encouraged to review specific enrollment terms and conditions to ensure they understand the full scope of their eligibility for refunds regarding New Pathways services.

Understanding how to navigate refunds at New Pathways can help users feel confident in their experience. Here are some real user scenarios where refunds were successfully claimed:

• A user who had initially signed up for a three-month subscription realized they needed to pause their membership due to unforeseen circumstances. They reached out to New Pathways customer support to inquire about their options, and after reviewing their case, the team successfully issued a prorated refund for the remaining months.
• After attending a virtual workshop organized by New Pathways, a participant encountered a technical issue that hindered their ability to fully engage in the session. Upon contacting support and explaining the situation, they received a courtesy refund, as New Pathways values participant satisfaction and aims to ensure a positive experience.
• A member who had opted for an annual subscription decided to upgrade to a premium plan within the first month. After communicating with New Pathways support, they were guided through the process of billing adjustments, resulting in a smooth transition and a refund for the lesser amount initially paid.
• When a user accidentally overpaid for a consultation service at New Pathways, they promptly reached out for clarification on their billing. After reviewing the user's account, the support team was able to confirm the mistake and processed a refund for the extra payment swiftly.

Tracking your refund status with New Pathways is straightforward and efficient, ensuring you stay updated throughout the process. Here are some specific tips to help you monitor your refund effectively:

• Check Your Email Updates: New Pathways communicates refund progress via email. Look for messages labeled "Refund Status Update" in your inbox. These emails will provide crucial details on where your refund stands.
• Utilize the Mobile App: If you have the New Pathways mobile app, you can easily check your refund status. Navigate to the "Orders" section, where you will find updates on pending refunds and any actions required from you.
• Visit Your Account Dashboard: Log into your New Pathways account on the website and head to the "Order History" tab. Here, you’ll find an overview of your refund requests, including dates and amounts.
• Billing Section Insights: In your account settings, the "Billing" section details any refunds in progress. You can see the expected timeframe for your refund and any relevant notes from customer service.
• Notifications within the App: Enable push notifications in the New Pathways app to receive instant updates related to your refund, ensuring you never miss important information.
• Customer Service Follow-Up: If you notice delays or have questions about your refund, contact New Pathways customer service directly through the in-app chat feature or the support page, ensuring to reference your order number for quicker assistance.