How to Request A New Season Refund

• Order Number: Locate your specific order number from your purchase confirmation email or your account order history.
• Purchase Receipt: Have your receipt or proof of purchase ready, demonstrating the date and amount of your transaction.
• Account Login Information: Ensure you can access your New Season account to expedite the refund process.
• Return Authorization: If applicable, obtain any required return authorization from New Season for the items you wish to return.
• Original Packaging: Keep the original packaging and labels for the item if it is required for a return.
• Photos of the Item: Take clear photos of the item, especially if it's damaged or defective, to support your refund request.
• Reason for Return: Prepare a concise reason for your return, as New Season may ask for the specific reason during the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At New Season, we strive to provide a satisfactory experience with our range of seasonal products and subscription services. Users have specific rights concerning refunds based on the type of product or service they have engaged with. Our refund policy is designed to accommodate various circumstances that might arise regarding subscriptions and orders.

• Product Quality Issues: If a customer receives an item that is damaged or defective, they may qualify for a refund or replacement, provided they notify our customer service within the specified timeframe.
• Subscription Satisfaction: Users who feel that a subscription service did not meet their expectations may be eligible for a refund for unused portions of their subscription, depending on the specific terms of their plan.
• Order Cancellation: Customers who cancel an order before it has been processed may have the option to receive a refund. Timely communication is key to resolving these requests effectively.
• Seasonal Promotions: If there are promotional offers that are not honored due to promotions ending or miscommunication, customers might be eligible to receive a refund for the difference if applicable.
• Account Status Changes: Users who have experienced a change in their account status that impacts access to purchased services might qualify for adjustment in billing or refunds based on the extent of the change.

We encourage users to review their specific circumstances and reach out to our customer service team for guidance on eligibility and the process to initiate any refund requests.

At New Season, customers may encounter various situations where they seek refunds for services or products. Here are a few scenarios illustrating how users successfully claimed refunds based on their unique interactions with the company:

• Subscription Plan Adjustment: After realizing that their current subscription plan included features they didn’t need, a user contacted New Season’s customer service to downgrade to a more suitable option. Once the change was processed, the user received a refund for the difference between the two plans quickly and efficiently.
• Accidental Order Placement: A user accidentally placed an order while browsing New Season’s website. Upon realizing the mistake, they promptly reached out to customer support. The team easily assisted them, allowing the user to cancel the order prior to shipment and receive a full refund within a few days.
• Service Interruption: A customer experienced interruptions with a digital service they had subscribed to for several months. After reporting the issue through the designated support channels, New Season issued a refund for the downtime period as a gesture of goodwill, ensuring the user felt valued and heard.
• Return of Merchandise: Following the purchase of seasonal apparel that didn’t meet the user’s expectations in quality, they initiated a return process. New Season's clear return policy made it simple for the user to send back the items, resulting in a prompt refund after the return was processed.

Tracking your refund status at New Season is a straightforward process. With a variety of channels for updates and tracking, you can easily keep tabs on your refund progress.

• Check Your Email: New Season sends notifications via email when your refund is processed. Look for an email titled "Refund Confirmation" which will contain details about the amount refunded and transaction ID.
• Use the New Season Mobile App: If you have the New Season app, you can track your refund status directly through it. Navigate to the "Orders" section, where you’ll find a specific status for your refund request.
• Visit Your Account Dashboard: Logging into your account on newseason.com allows you to access your order history. Click on the relevant order to find status updates on your refund.
• Order History for Progress Updates: In the order history section of your account, each order will display the status of refunds. Look for phrases like "Refund Requested" or "Refund Processed" to understand the current state.
• Billing Section Insights: You can also check the billing section of your account for any adjustments or credit(s) applied as part of your refund process.
• Customer Support: If you have any questions or if updates seem delayed, reaching out to New Season's customer support can provide you with additional information regarding your refund status.