It’s not uncommon to overlook billing until an unexpected charge catches your attention—perhaps from an automatic subscription renewal. This guide is here to help you navigate the process of refunds with the New Start Legal Debt Settlement Program. We will clarify who is eligible for refunds and provide clear, step-by-step instructions on how to request your money back efficiently. Our aim is to ensure you feel supported and informed throughout this process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number with New Start Legal Debt Settlement Program.
Transaction IDs: Gather the specific transaction IDs for the payments made that you wish to refund.
Payment Method Details: Information about the payment method used (e.g., credit card, bank transfer) including any reference numbers.
Service Agreement: A copy of the service agreement or contract you received at the start of your program.
Correspondence Records: Any emails or communication with New Start Legal related to the refund request or your account.
Proof of Payment: Receipts or bank statements showing transactions related to your debt settlement program.
Reason for Refund: A clear statement outlining the reason for your refund request.
Formal Request Letter: Prepare a formal letter or email detailing your refund request, including all relevant information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Bank Transfer
3-5 working days
Check
7-10 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Start Legal Debt Settlement Program
At New Start Legal Debt Settlement Program, we strive to provide transparent and accessible services tailored to help individuals navigate their debt settlement journey. Users have certain rights regarding their account management and billing, which may impact their eligibility for a refund under specific circumstances. Understanding these situations can help clarify your options moving forward.
Service Satisfaction: If users feel that the services provided did not meet the agreed-upon expectations or outcomes outlined during enrollment, they may explore options for a refund based on the terms established at the outset.
Account Cancellation: Users who have taken steps to cancel their service may inquire about refunds related to any charges incurred before or after the cancellation, depending on the specific terms of the cancellation policy at the time of their request.
Change in Financial Situation: In cases where users experience significant changes in their financial circumstances, a reevaluation of their service needs could lead to discussions about potential refund eligibility.
Unutilized Services: If a user has not made use of certain services within a specified timeframe, they might be able to request a refund for those unutilized portions of the service.
Service Disruption: Users experiencing extended periods without service access, as defined by our policies, may want to assess if they qualify for a refund during those interruptions.
It is important for users to review the specific terms of their agreement with New Start Legal Debt Settlement Program, as these govern the eligibility for refunds according to individual circumstances. For further assistance, it is encouraged to reach out directly for a personalized review of your account and options available.
Step-by-Step Process to Request Your New Start Legal Debt Settlement Program Refund Like a Pro
If you purchased through New Start Legal Debt Settlement Program:
Visit the main website at newstartlegal.com.
Scroll to the bottom of the homepage and click on 'Contact Us'.
Fill out the contact form, ensuring you include your membership ID and email address.
In the message section, mention that you are requesting a refund and specify that your subscription renewed without prior notice.
Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on your New Start Legal subscription.
Scroll to the bottom and tap 'Report a Problem'.
Choose 'I didn’t authorize this purchase' and specify that the subscription renewed automatically without notice.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select 'Subscriptions'.
Locate and tap on your New Start Legal subscription.
Tap on 'Cancel Subscription' to stop the service.
After cancellation, choose 'Request a Refund' and state that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on 'My Account'.
Scroll down to find your channel subscriptions.
Locate your subscription for New Start Legal.
Click on 'Manage Subscription' and select 'Cancel Subscription'.
After cancellation, navigate to the support page and initiate a 'Refund Request' stating that your subscription renewed without notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to New Start Legal Debt Settlement Program for Refund
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Subject: Refund Request – New Start Legal Debt Settlement Program Account [Your Email]
Dear New Start Legal Team,
I hope this message finds you well.
In reference to my account, I would like to address the following billing situation: [describe reason].
Accordingly, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your request is being processed. You will receive an update soon.
Processing
The refund is currently being evaluated by our team.
Please allow a few business days for the evaluation process to complete.
Refunded
The refund has been approved and processed.
The amount has been credited back to your original payment method.
Partially Refunded
Only a portion of the total refund has been processed.
You will receive the remaining balance if applicable based on our policy.
Completed
The refund process has been finalized.
No further action is needed; check your account for the credited amount.
Canceled
The refund request has been canceled by the user or the system.
You can submit a new request if you still wish to initiate a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the context of the New Start Legal Debt Settlement Program, customers often find themselves needing to navigate specific situations regarding their accounts and subscriptions. Here are some examples of successful refund claims made by users in various scenarios:
A client who had opted for a monthly subscription realized they no longer needed the service after two months. Upon contacting customer support, they communicated their decision, and were able to receive a prorated refund for the unused service period.
A user had initially signed up for a debt settlement plan but later decided to transition to a more comprehensive package that better suited their financial needs. After discussing their options with customer service, they successfully received a refund for the difference as they upgraded their plan.
An individual faced unexpected financial hardships and paused their services for a while. After consulting with the support team on their subscription status and returning when they were ready, they were able to get a refund for the two months they were not utilizing the services during the pause period.
A customer noticed a misunderstanding regarding the terms of their service length and reached out for clarification. After discussing their situation, they successfully obtained a refund for the overlap in services that was misrepresented during the initial sign-up process.
The Easiest Way to Get a New Start Legal Debt Settlement Program Refund
If you're frustrated trying to get a refund from New Start Legal Debt Settlement Program—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with New Start Legal Debt Settlement Program is straightforward when you know where to look. Follow these specific tips to stay updated on your refund process efficiently.
Check Your Email Regularly: New Start Legal communicates refund updates through email. Look for emails from support@newstartlegal.com, where you’ll find important notifications regarding your refund status, including approval and processing times.
Utilize the Mobile App: If you have the New Start Legal app, you can receive in-app notifications about your refund status. Ensure that notifications are enabled to get real-time updates delivered directly to your phone.
Visit Your Account Dashboard: Log in to your New Start Legal account and navigate to the account dashboard. Here, you can check the billing section, where all refund transactions are recorded and updated.
Review Order History: In your account settings, access the order history section. This shows details of all transactions, including any pending refunds, with relevant dates and statuses.
Consult the FAQ Section: The FAQ section of the New Start Legal website outlines typical refund timelines and common issues. Refer to this resource for a better understanding of what to expect.
Contact Support: If you have any questions about your refund, reach out to customer support through the 'Contact Us' form in your account or via the support phone number. They can provide personalized assistance and real-time updates on your refund status.
FAQ
If you forgot to cancel your enrollment with New Start Legal Debt Settlement Program on time, refund eligibility may depend on the specific terms of your agreement. We recommend reviewing your contract or contacting our customer service team for assistance with your situation, as they can provide guidance based on your unique case.
Refunds from the New Start Legal Debt Settlement Program typically take between 5 to 10 business days to process once requested. However, depending on your financial institution, it may take additional time for the funds to appear in your account. We appreciate your patience during this process.
If you notice a charge but do not have an active subscription, please verify your account details or any associated email for communications regarding past subscriptions. If you still have questions, contact our customer support team for assistance and clarification regarding the charge.
If you're unable to obtain a refund directly from New Start Legal Debt Settlement Program, consider reaching out to their customer service for further assistance. You may also explore the possibility of escalating your request within their support system for additional resolution options. Reviewing your account details and communication history may offer further insights into your situation.
If New Start Legal Debt Settlement Program refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure all conditions have been met. Additionally, consider reaching out to their customer support team again for clarification on the decision or to inquire about potential alternatives. Checking your account details may also provide insight into the status of your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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