Billing can often be an afterthought until an unexpected charge catches your attention, especially with auto-renewing subscriptions. This guide is designed to clarify how refunds work with New Style Sup, providing you with essential information on eligibility and the straightforward steps to quickly request your money back. Our aim is to make the refund process as easy and transparent as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order number associated with your purchase from New Style Sup.
Transaction ID: Keep the transaction ID from your payment confirmation email for easier tracking.
Account Information: Gather your account details, including the email address and username used to register on halagear.com.
Purchase Receipt: Have a digital or printed copy of your purchase receipt that confirms your transaction.
Return Authorization: Check if you have received any return authorization number or confirmation from New Style Sup, as this might be necessary for processing your refund.
Product Condition: Ensure the item you are returning is in its original packaging and condition, as specified in New Style Sup’s return policy.
Photos: Take clear pictures of the item you wish to return to document its condition.
Reason for Return: Write down a brief explanation for why you are requesting a refund, as this might be required during the process.
Refund Method: Be ready to specify your preferred method for receiving your refund (original payment method or store credit).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Cards
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Style Sup
At New Style Sup, users have specific rights regarding their eligibility for refunds, which are outlined based on the nature of the services provided. New Style Sup offers a range of water sports equipment, including stand-up paddleboards, which can be subject to various billing and service scenarios that may affect refund eligibility. Understanding these criteria is essential for users looking to manage their accounts and clarify potential refund situations.
Below are specific circumstances relevant to New Style Sup that may qualify for refunds:
Product Defects: Users may qualify for a refund if the paddleboard or related equipment is found to have a manufacturing defect upon arrival, affecting its usability.
Service Interruptions: If users experience significant disruptions in scheduled rentals or services due to unforeseen circumstances, they might be eligible for a refund for the affected duration.
Incorrect Orders: In the event that the user receives the wrong item or an item that does not match their order specifications, a refund may be applicable.
Rental Cancellation: Users requesting a cancellation of their rental service prior to the scheduled pickup date could potentially qualify for a refund, subject to New Style Sup’s cancellation policy.
Unused Rentals: If a user has booked a rental but does not utilize it, they may be eligible for a partial refund based on the terms and conditions set forth at the time of booking.
To explore eligibility further or to discuss individual circumstances, users are encouraged to review New Style Sup's specific policies or reach out for clarification on their account management and refund scenarios.
Step-by-Step Process to Request Your New Style Sup Refund Like a Pro
If you purchased through New Style Sup.com:
Visit halagear.com and scroll down to the bottom of the page.
Click on the "Contact Us" link.
Fill out the contact form with your account details.
In the message section, clearly mention "Request for Refund".
State that the subscription renewed without notice and provide any relevant dates.
Submit the form.
Check your email for a confirmation message and respond promptly if they request further information.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the settings menu.
Select Subscriptions.
Find and tap on the New Style Sup subscription.
Scroll down and select Report a Problem.
Choose "I want to request a refund".
Explain in the details that the account was unused during the billing cycle.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find the New Style Sup subscription and tap on it.
Scroll down and select Report a problem.
Choose "I want to request a refund".
In the message, mention the unnotified renewal that occurred.
Follow the prompts to complete your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the My Account section.
Locate the Manage Subscription option for New Style Sup.
Select Cancel Subscription if necessary.
Immediately visit the Support section.
Click on Contact Us for assistance.
Request a refund mentioning that the service was not used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to New Style Sup for Refund
Script
Copy
Subject: Refund Request – New Style Sup Account [Your Email]
Dear New Style Sup Team,
I hope this message finds you well.
I am writing to request a refund regarding my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Additionally, I have attached documentation to support my request.
Please confirm receipt of this email and provide an update regarding my refund within 3-5 business days.
Thank you for your attention to this matter. Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is waiting for approval.
You will get an update within 3-5 business days.
Processing
Your refund is currently being processed.
Expect the funds to be available in 5-7 business days.
Refunded
Your refund has been completed successfully.
The amount should reflect in your original payment method shortly.
Partially Refunded
A portion of your order has been refunded.
Check your account for the partial amount; the rest will be processed as needed.
Canceled
Your refund request was canceled.
If you believe this is an error, please contact customer support.
Completed
All processes related to your refund have been completed.
You can confirm the transaction in your account statement.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At New Style Sup, users may occasionally find themselves in situations where they need to request a refund due to various reasons related to their subscription plans or product offerings. Here are some realistic scenarios illustrating how refunds were successfully claimed:
Subscription Downgrade: A user decided to downgrade from a premium subscription plan to a basic one after realizing they did not utilize all the premium features. They contacted customer support within the renewal window, and after confirming their request, they were issued a refund for the difference in pricing for the month.
Event Cancellation: A user had purchased a ticket for an upcoming virtual event hosted by New Style Sup; however, due to unforeseen personal circumstances, they were unable to attend. They reached out to customer support and provided proof of their situation, receiving a full refund for their ticket shortly after.
Service Interruption: A user experienced unexpected service interruptions with their New Style Sup account during a critical period. After notifying customer service, they were granted a refund for the affected billing cycle as a goodwill gesture to apologize for the disruption.
Promotional Code Adjustment: A user accidentally missed applying a valid promotional code during their recent subscription purchase. Upon contacting support with their order details, they were able to receive a refund for the overpaid amount after confirming they were eligible for the discount.
The Easiest Way to Get a New Style Sup Refund
If you're frustrated trying to get a refund from New Style Sup—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with New Style Sup is straightforward and designed to keep you informed at every step. Here’s how to do it efficiently:
Email Notifications: New Style Sup communicates refund updates via email. Look for emails titled "Your Refund Status Update" in your inbox to receive timely information about the progress of your refund.
In-App Notifications: If you use the New Style Sup mobile app, check your notifications section. You will receive alerts about your refund status directly in the app, keeping you updated on any changes.
Account Dashboard: Log into your New Style Sup account and navigate to the Order History section. Here, you can select the specific order for which you requested a refund and see detailed status updates.
Billing Section: In the Account Settings under the Billing section, you can find any pending refunds along with their expected processing timelines. This section gives an overview of all your financial interactions, including refunds.
Refund Progress Details: New Style Sup provides clear details about refund processing times and reasons for any delays. Check the notes associated with your refund request in the order history for specific information.
Customer Support: If you have further questions, reach out to New Style Sup's customer support through the app or website chat feature. They can provide additional insights on your refund status.
FAQ
Refunds may not be available if you forget to cancel your subscription before the renewal date. It’s important to check the specific terms of your subscription, but we recommend reaching out to our support team for assistance. They will do their best to help you with your situation.
Refund processing times can vary depending on your financial institution, but generally it takes between 5 to 10 business days for the funds to appear in your account after the refund is initiated. Please keep in mind that processing times may differ based on your bank and their internal procedures.
If you see a charge but do not have an active subscription, please first check your account for any older subscriptions that might not have been canceled. If everything appears correct and you're still unsure, contact our customer support team through the contact form on our website with details of the charge, and we will assist you further.
If you are unable to receive a refund directly from New Style Sup, consider reaching out to their customer service team again for further clarification or assistance. Alternatively, you may want to explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and past communications may provide helpful insights.
If New Style Sup refuses to issue a refund, it's advisable to thoroughly review their refund policy for any applicable terms. You can also reach out to their customer support again for further clarification or assistance. Additionally, checking your account details and order history may provide insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)