Billing matters often go unnoticed until an unexpected charge catches our attention, such as an automatic subscription renewal. This guide aims to clarify how refunds work within the New Teacher Program, ensuring you understand who is eligible and how to efficiently request your refund. Whether you’re seeking clarity on the process or need assistance with your own situation, we're here to help you navigate it smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Your account email and password associated with your New Teacher Program account.
Transaction ID: The unique transaction ID for the purchase you want to refund, which can be found in your confirmation email or order history.
Course Details: The specific course or service name for which you're seeking a refund, including the date of purchase.
Reason for Refund: A clear explanation of why you are requesting the refund, as per New Teacher Program's required criteria.
Payment Method: Information about how you paid for the service, such as the last four digits of your credit card or PayPal email.
Proof of Purchase: A copy of your purchase confirmation email or receipt showing the date and amount of the transaction.
Screen Capture: Screenshots of any issues encountered during the course, if applicable, to support your refund request.
Communication Records: Any prior communications with New Teacher Program's customer service regarding your issue, as this may expedite the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from New Teacher Program
The New Teacher Program provides various digital resources and professional development services designed to support educators in their teaching journey. As a user, understanding your rights and the potential for refunds is essential for managing your subscription effectively. Users may have circumstances that allow for refunds based on specific eligibility criteria established by the program.
Cancellation Prior to Renewal: If you decide to cancel your subscription before the renewal date, you may qualify for a refund of the upcoming charge, depending on the timing of your cancellation.
Service Not Accessed: In instances where you have not accessed the services or materials provided after your initial payment, you might be eligible for a refund for that billing period.
Technical Issues: Should you encounter significant technical difficulties that prevent you from using the resources and the issues are reported to customer support, you may qualify for a refund if the service remains inaccessible for an extended period.
Billing Discrepancies: If you notice a discrepancy in your billing related to the services rendered, providing clarification and documentation may lead to eligibility for a refund, depending on the specifics of your account situation.
It is always advisable to reach out to New Teacher Program's customer support for any inquiries or to clarify your specific situation regarding refunds, as they can provide the most accurate and helpful information based on your account circumstances.
Step-by-Step Process to Request Your New Teacher Program Refund Like a Pro
If you purchased through tpro3.com:
Visit tpro3.com and log into your account.
Navigate to the Account Settings section.
Locate the Memberships or Subscriptions tab.
Find the active membership or subscription you wish to refund.
Click on the Request Refund option.
In the refund request form, include details such as:
Mention that the subscription renewed without notice.
Explain that you have not used the service since renewal.
Submit the request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the New Teacher Program subscription.
Tap on Cancel Subscription (if necessary for refund eligibility).
Visit reportaproblem.apple.com.
Sign in and find the New Teacher Program purchase under your purchase history.
Click Report a Problem and select I'd like to request a refund.
In the description, highlight:
The renewal happened without prior notice.
Your account has been inactive since then.
Submit the request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and tap on the New Teacher Program subscription.
Tap Cancel Subscription (if required).
Visit play.google.com/store/account on a web browser.
Locate the subscription in your order history.
Click on Report a Problem next to the transaction.
In your description, include points such as:
The renewal occurred without notice.
The service has not been utilized since.
Submit your refund request and check your email for updates.
If you purchased through Roku:
Navigate to the Roku website and log into your account.
Go to the Manage Your Subscriptions section.
Find the Active New Teacher Program subscription.
Cancel the subscription (if necessary to qualify for a refund).
Visit the Support page for Roku.
Submit a support request and choose Billing Issues.
In your message, express:
The subscription was renewed without prior notification.
You have not used the services since the renewal.
Send the request and monitor your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to New Teacher Program for Refund
Script
Copy
Subject: Refund Request – New Teacher Program Account [Your Email]
Dear New Teacher Program Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your reference, if applicable.
Could you please confirm the status of this refund request within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once your request is under review and processed within 3-5 business days.
Processing
Your refund request is currently being processed.
You can expect a decision shortly; refunds typically take 3-7 business days to complete.
Refunded
The refund has been successfully processed back to your original payment method.
You should see the funds reflected in your account within 5-10 business days, depending on your bank's policies.
Partially Refunded
A portion of your refund has been processed; the remaining amount is still under review.
You will receive a notification about the remaining refund status within 3 business days.
Completed
Your refund process is fully completed.
No further action is required; your total refund has been issued.
Canceled
Your refund request has been canceled, either by you or by our team.
If you believe this is an error, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the New Teacher Program, users often navigate various aspects of their accounts, leading to scenarios where a refund is applicable. Here are some specific situations where users successfully claimed refunds:
A first-year teacher subscribed to a professional development course but found it didn't meet her specific needs. After reviewing the program's satisfaction guarantee policy, she contacted customer support within the refund window and was granted a full refund for the course.
A user mistakenly subscribed to a premium membership instead of a standard one and realized the error shortly after the transaction. He reached out to New Teacher Program's customer support and explained the situation. The support team promptly adjusted his account and processed a refund for the difference.
After two months of using the resources offered, a teacher discovered that her school was providing similar materials for free. She inquired about refund options for her subscription and received a full refund, as she had maintained her account for less than the stipulated refund period.
A user faced technical difficulties accessing the online workshops during the subscription period and was unable to catch up on the materials provided. Upon requesting assistance, the customer support team offered a refund for the time lost due to these issues after confirming the technical problems were not resolved in a timely manner.
The Easiest Way to Get a New Teacher Program Refund
If you're frustrated trying to get a refund from New Teacher Program—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with the New Teacher Program is straightforward when you know where to look. Here’s how to efficiently stay updated on your refund progress:
Email Notifications: Keep an eye on your inbox for refund updates. New Teacher Program sends confirmation emails once your refund request is processed. Be sure to check your spam folder if you don’t see an update within a few days.
Account Dashboard: Log in to your account on tpro3.com and navigate to the Order History section. Here, you can find detailed information about each order, including the status of initiated refunds.
In-App Notifications: If you are using the New Teacher Program mobile app, check the notifications tab. You will receive push notifications about refund updates directly through the app.
Billing Section: Visit the Billing section in your account settings. This part of your profile provides a comprehensive view of all financial transactions, including any refunds that are in process.
Refund Progress Information: When you check the refund status, New Teacher Program provides details on the stage of your refund—whether it's pending, in process, or completed, so you know exactly what to expect.
Customer Support: If you have any difficulty tracking your refund, reach out through the Help Center. You can submit a request for support or use the live chat option for real-time assistance.
FAQ
Unfortunately, if you forgot to cancel your subscription by the designated deadline, we are unable to process a refund for that billing cycle. We recommend reviewing your account settings for future cancellations or adjustments to help avoid this situation.
Refunds from the New Teacher Program typically take 7 to 10 business days to process. The exact timing can vary depending on your bank or financial institution's policies. If you have any concerns about the status of your refund, feel free to reach out to customer support for assistance.
If you see a charge but do not have an active subscription, please check your account for any previously created profiles or trial periods that might not be visible. We recommend reaching out to our customer support team with details of the charge, and they will assist you in resolving the matter.
If you are unable to receive a refund directly from the New Teacher Program, consider reaching out to their customer service again for further assistance. You might also escalate your inquiry within their support system to ensure it is addressed effectively. Additionally, reviewing your account details and any relevant policies may provide you with more insight into your situation.
If the New Teacher Program is unable to issue a refund, it may be helpful to carefully review the refund policy for any specific conditions or requirements. Additionally, consider reaching out to their support team again for further clarification or assistance. Also, check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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