How to Get a New West MS Refund

• Account Information: Your New West MS account number and username to verify your identity.
• Transaction ID: The specific transaction ID associated with the payment you are requesting a refund for.
• Reason for Refund: A clear explanation of why you are requesting the refund, such as service issues or dissatisfaction with the product.
• Payment Proof: A copy of the payment receipt or confirmation email showing the transaction.
• Terms of Service Agreement: Reference any applicable terms related to refunds to confirm eligibility.
• Course/Service Details: If applicable, include the name and date of the course or service you are seeking a refund for.
• Correspondence Records: Any previous communications with customer service regarding your issue, including email threads or chat logs.

*Working days are Monday to Friday, and don't include public holidays.

At New West MS, we strive to provide a seamless experience for our users and understand that certain circumstances may prompt questions regarding billing and eligibility for refunds. As an educational institution, we offer various programs and services, and it's important for users to be informed about their rights and potential situations that could qualify for refunds.

Refund eligibility at New West MS may be assessed based on the specific circumstances surrounding your enrollment and services offered. Below are some scenarios that may be applicable:

• Withdrawal from a Program: If a student withdraws from a program within the stipulated refund period, they may qualify for a partial or full refund based on the school's refund policy.
• Program Cancellation: In the rare event that a program is canceled by New West MS, users may be eligible for a full refund of any tuition or fees paid.
• Overpayment Situations: If there has been an overpayment made towards tuition or fees, users may inquire about the possibility of receiving a refund for the excess amount paid.
• Fees for Services Not Rendered: If a user has been charged for a service that has not been delivered or rendered, they may request a refund for that specific fee.
• Billing Adjustments: In cases where a billing adjustment is necessary, such as changes in student status or financial aid updates, users may be eligible for a refund depending on the outcome of those adjustments.

We encourage users to reach out to our administration office for personalized assistance regarding any billing questions or refund eligibility inquiries related to their circumstances. At New West MS, we aim to ensure clarity and support through the processes that serve our community.

At New West MS, users often encounter situations that lead to successful refund claims due to changes in their educational plans or administrative needs. Here are some examples:

• Change in Enrollment Plans: A student initially enrolls in a full-time program but later decides to switch to part-time due to personal commitments. After discussing the change with the administration, the student successfully claimed a refund for the difference in tuition fees for the remainder of the semester.
• Service Interruption: A family faced a temporary internet outage during a critical period of online classes. After reporting the issue to New West MS and confirming that it affected their learning experience, they received a partial refund for those days when services were unavailable.
• Accidental Overpayment: A guardian accidentally paid for two semesters' tuition in one transaction. Upon reaching out to the billing department for clarification about the overpayment, they were able to secure a refund for the extra payment once it was verified.
• Course Withdrawal: A student needed to withdraw from a specific course due to unforeseen circumstances. By submitting the required documentation to the administration, they were granted a refund for the course fees as per the institution's withdrawal policy.

Tracking your refund status efficiently at New West MS is crucial to staying informed about your financial transactions. Here’s how to monitor your refund status effectively:

• Check Your Email: New West MS sends automated emails to inform you of any updates regarding your refund status. Look for emails titled "Refund Update" in your inbox for the latest information.
• Use the Mobile App: Download the New West MS mobile app to track your refund status on the go. Access the 'Refunds' section in the app to see real-time updates.
• Visit Your Account Dashboard: Log in to your New West MS account and navigate to the 'Order History' section. Here, you can view specific details about your refund requests, including the current status.
• Review the Billing Section: Within your account settings, the 'Billing' area provides comprehensive insights into all transactions, including any refunds. This is where you can find the most detailed information regarding your refund progress.
• Look for Status Updates: When you check your refund in the app or on your account dashboard, you will see specific terms like "Processing," "Completed," or "Failed" that inform you about the current status of your refund.
• Contact Support if Needed: If you haven’t received updates and are unsure about the status of your refund, don’t hesitate to reach out to New West MS Support. You can find support contact details on the website, ensuring you get assistance promptly.