Billing often takes a backseat in our minds until an unexpected charge catches us off guard—like an automatic subscription renewal. If you find yourself in this situation with NewLane Finance, this guide is here to help you navigate the refund process. We will outline how NewLane Finance refunds work, who qualifies for a refund, and provide clear steps to expedite your request. Let’s ensure you get your money back smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Have your NewLane Finance account details ready, including your username and password for easy access.
Transaction ID: Locate the transaction ID for the purchase you are seeking a refund for, as this is crucial for identifying your transaction.
Proof of Payment: Gather any receipts or confirmation emails that confirm the payment made for the service or product.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, as NewLane Finance may require this information.
Service/Product Details: Include specific details about the service or product you purchased, including the date of purchase and any pertinent information related to the transaction.
Documentation of Issues: If applicable, include any documentation (screenshots, emails, etc.) showing any issues experienced with the product or service.
Refund Policy Reference: Familiarize yourself with the refund policy specific to NewLane Finance and reference any relevant sections to support your claim.
Bank Information: Be ready to provide bank details if a direct deposit refund is requested, including account name, number, and the bank routing number.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
ACH Bank Transfer
5-7 working days
Debit Card
3-5 working days
Wire Transfer
1-3 working days
Third-Party Financing
Varies by provider
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NewLane Finance
At NewLane Finance, our focus is on providing financing solutions for individuals looking to make significant purchases, including vehicles and other equipment. Understanding your rights and eligibility for refunds is crucial, especially in the context of financing agreements and payment arrangements.
Users may be eligible for a refund under certain circumstances related to their financing agreements. Below are specific situations that might qualify for refunds based on your interaction with NewLane Finance:
Overpayments: If you find that a payment was processed for an amount greater than what was agreed upon in your financing plan, you may be eligible for a refund on the overpaid amount.
Loan Cancellation: In certain situations where a loan is canceled according to the terms outlined in your financing agreement, you could qualify for a refund of any fees associated with the canceled loan.
Promotional Adjustments: If you qualify for a promotional offer that was not applied correctly during the financing process, adjustments may be made, and you might be eligible for a refund based on those promotional terms.
Change in Financing Terms: Should your financing terms be modified due to changes in your personal situation or market conditions, eligibility for a refund on specific fees may apply.
Service Expiration: If there are services associated with your financing that are no longer available or valid, you may inquire about a refund for those specific services.
For more tailored information regarding your individual circumstances and eligibility for a refund, please refer to your financing agreement or contact NewLane Finance’s customer support team. They are ready to assist with any questions or clarifications regarding your account management and billing inquiries.
Step-by-Step Process to Request Your NewLane Finance Refund Like a Pro
If you purchased through NewLaneFinance.com:
Visit the NewLane Finance website and log into your account.
Navigate to the Billing section from your account dashboard.
Locate the Transactions or Purchase History tab.
Identify the subscription or charge you wish to refund.
Click on Request Refund next to the relevant charge.
Fill out the refund request form, including:
Reason for refund—consider mentioning that the subscription renewed without notice.
Account usage—stress that the account was inactive during the billing cycle.
Submit the request and take note of any confirmation number provided.
Check your email for any updates regarding the refund status.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the NewLane Finance subscription.
Tap on Report a Problem and select the appropriate subscription charge.
Choose Request Refund and provide a reason—consider mentioning that you were not aware of the renewal date.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select Account.
Scroll down to find Purchase History.
Locate the NewLane Finance charge.
Tap on it and then on Report a Problem.
Select Request Refund and state your reason—consider highlighting that you didn’t utilize the service during the billing period.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account and navigate to the Manage Account section.
Select Purchase History.
Find the NewLane Finance purchase.
Click on Request Refund next to the relevant charge.
In the form, mention the subscription renewed unexpectedly.
Submit your request and await confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason]
Therefore, I would like to request a refund of [Amount]. I have attached relevant documentation for your review.
Could you please confirm receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
You will be notified once your request is processed, usually within 3-5 business days.
Processing
Your refund is currently being processed by our system.
Please allow an additional 2-4 business days for it to be completed.
Refunded
Your refund has been successfully processed and funds have been returned.
Check your account balance; the funds should reflect within 3-5 business days, depending on your bank.
Partially Refunded
Only part of your total purchase has been refunded.
Review the details of the transaction for the refunded amount and any remaining balance.
Completed
The refund process is complete, and no further actions are required.
Thank you for your patience; your funds are available for use.
Canceled
Your refund request has been canceled, either by you or due to non-compliance with policies.
If you wish to pursue a refund again, please contact customer support for guidance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
NewLane Finance provides innovative financial solutions to customers through flexible payment options and financing plans. Here are a few real user scenarios showcasing successful refund claims:
Accidental Plan Upgrade: A customer intended to maintain their basic financing plan but accidentally selected a premium option during the renewal process. After contacting support to clarify their account and explaining the confusion, they received a refund for the difference in cost, allowing them to revert to their original plan.
Service Interruption: A user experienced a temporary service disruption while attempting to access their financing tools, leading to frustration and a request for clarification. Upon investigation by NewLane Finance support, the user was granted a partial refund for the downtime, reflecting the commitment to customer satisfaction.
Change of Financing Needs: A customer realized that their financing needs had changed due to an unexpected project cancellation. They contacted NewLane Finance to discuss their current plan and successfully received a prorated refund for the unused services, facilitating a smoother transition.
Billing Cycle Confusion: A user was uncertain about the timing of their next billing cycle and reached out for assistance. After clarifying their account status, NewLane Finance acknowledged the user’s concerns and provided a refund for an extra month they hadn’t intended to pay for, easing their financial planning.
The Easiest Way to Get a NewLane Finance Refund
If you're frustrated trying to get a refund from NewLane Finance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with NewLane Finance is designed to be straightforward and user-friendly. To ensure you stay informed about your refund progress, follow these specific steps:
Check Email Notifications: NewLane Finance regularly sends email updates regarding your refund status. Keep an eye on your inbox for notifications, which will include details about the approval or processing status of your refund.
Use the NewLane Finance Mobile App: If you have the NewLane Finance app, you can easily check your refund status. Navigate to the "Order History" section where all your transactions are logged, including refunds.
Log into Your Account Dashboard: Visit your NewLane Finance account dashboard on the website. Go to the "Billing Section" to view a comprehensive summary of your transactions, including any refunds that are in progress.
Order History Section: Specifically, within the "Order History" tab, you can find detailed information on all your purchases and their current status. Look for any entries marked as 'Refund Pending' or 'Refund Processed' for the most accurate updates.
Refund Progress Information: NewLane Finance provides transparency in the refund process. Emails and in-app notifications typically include estimated timelines for when you can expect to see the refund credited back to your original payment method.
Merchant-Specific Tools: If applicable, utilize any unique merchant tools provided by NewLane Finance for tracking refunds, which may enhance your understanding of specific refund timelines and potential issues.
FAQ
At NewLane Finance, refund eligibility can vary based on the specific terms of your agreement. If you forgot to cancel your subscription before the deadline, we recommend reviewing your account terms or contacting our customer support team for further assistance. They can provide detailed information about your options.
Refund processing times can vary depending on your bank or financial institution, but typically, it may take 5 to 10 business days for the funds to appear in your account after the refund has been initiated. It's important to keep in mind that processing times may differ based on the payment method used.
If you notice a charge but do not have an active subscription, please begin by reviewing your account for any previous transactions or subscriptions that may have been overlooked. If the charge still appears unclear, contact our customer support team with the details for further assistance.
If you're unable to secure a refund directly from NewLane Finance, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system or carefully review your account details for any relevant information that could aid your request.
If NewLane Finance refuses to issue a refund, consider reviewing their refund policy for clarity on their terms. You may also want to reach out to their customer support team again for further assistance, or check your account details to ensure everything aligns with your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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