It's not uncommon to overlook billing details until an unexpected charge catches your attention—especially with automated subscription renewals. This guide is designed to help you understand how newsletter refunds work at Heavenly Screen, who qualifies for them, and the straightforward steps to request a refund efficiently. We’re here to ensure that navigating this process is as simple and stress-free as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address linked to your HeavenlyScreen account.
Transaction ID: The unique identifier for your subscription payment, found in your account history.
Proof of Subscription: A screenshot or copy of your active subscription details from your account dashboard.
Previous Correspondence: Any emails or chat interactions regarding the issue that prompted the refund request.
Reason for Refund: A clear explanation of the reason for your refund request, such as service not being delivered as expected.
Date of Transaction: The exact date when the relevant payment was processed for your subscription.
Billing Information: The payment method used (last four digits of your credit/debit card or PayPal details) for identification.
Customer Support History: Notes or records of any previous refund requests or interactions with customer service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
4-6 working days
Google Pay
4-6 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from newsletter
At Heavenly Screen, we strive to provide our subscribers with an enriching experience through our newsletter services. As part of this commitment, we understand the importance of clear guidelines regarding refund eligibility. Users may find themselves in a variety of situations concerning their subscriptions and billing, and this section outlines circumstances where refunds could apply.
Subscription Cancellations: If you cancel your subscription before the next billing cycle, you may qualify for a refund for the upcoming charge if it has not yet been processed.
Duplicated Charges for Added Services: In the rare event that users inadvertently subscribe to multiple tiers or add-ons and notice overlapping charges, there could be eligibility for a refund on the additional service that was not intended.
Service Disruptions: If there were significant disruptions in the delivery of newsletter content or a failure to deliver promised features, you might be eligible for a refund for the period of the service interruption.
Billing Errors: Should you identify any discrepancies in your billing statement that do not match your subscription details, this could merit evaluation for a potential refund to correct the issue.
Account Changes: If changes in your account settings unintentionally led to billing adjustments, this may qualify for consideration regarding any associated refunds.
Each situation will be assessed individually based on the context and user circumstances. For assistance, please reach out to our customer support team, who will guide you through the claims process and help determine your eligibility for a refund if applicable.
Step-by-Step Process to Request Your newsletter Refund Like a Pro
If you purchased through heavenlyscreen.com:
Visit heavenlyscreen.com and log into your account.
Go to the Account Settings.
Select Billing Information.
Click on Transaction History to find your recent charges.
Identify the subscription or membership you wish to refund.
Choose Request Refund next to the relevant transaction.
In the refund request form, briefly explain your reason for the refund, such as:
"The subscription renewed without notice."
"I did not use my account during the billing period."
Submit the request and keep an eye on your email for confirmation or further instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your membership with heavenlyscreen.com.
Tap on Cancel Subscription if you want to stop future billing (this is required to request a refund).
Next, go to Report a Problem in the App Store.
Log in with your Apple ID and choose the purchase you want a refund for.
Click on Request a Refund and fill out your reason:
"Unaware of subscription renewal date."
"The app was not utilized at all this period."
Submit the request and monitor your email for a response.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three lines) in the upper left corner.
Select Account.
Scroll down to Purchase History and find your heavenlyscreen.com transaction.
Click on the transaction and select Refund.
In the refund request form, mention:
"The subscription was not utilized."
"Renewed without my consent."
Submit your request and wait for email confirmation.
If you purchased through Roku:
Navigate to the Roku Home screen.
Scroll down and select Streaming Channels.
Go to Your Channels and find heavenlyscreen.com.
Press the star (*) button on your remote to access options.
Select Manage subscription.
Click Cancel Subscription to stop future billing.
Visit Roku.com and log into your account.
Go to Billing History.
Find the heavenlyscreen.com charge you wish to return and select Request a Refund.
On the request form, state:
"Didn’t use the service at all."
"Renewed without notification."
Submit the form and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund amounting to [Amount].
If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Please allow up to 3 business days for us to process your request.
Processing
Your refund is currently being processed and is on its way.
Generally takes 5-7 business days to complete.
Refunded
Your refund has been successfully initiated.
The amount will be credited back to your original payment method.
Partially Refunded
A portion of your order has been refunded.
Please check your statement for the refunded amount.
Completed
Your refund process has been completed successfully.
You should see the funds back in your account shortly.
Canceled
Your refund request has been canceled.
You will not receive a refund for this transaction.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At HeavenlyScreen, we understand that sometimes situations arise where our users may seek refunds. Here are a few scenarios illustrating how users have successfully claimed refunds within our service:
Subscription Plan Change: A user decided to upgrade their plan midway through the billing cycle but realized the additional features weren’t necessary for their needs. After reaching out to our support team, they were able to receive a refund for the upgrade fee.
Trial Cancellation: A user signed up for a free trial to explore our features but found that the service didn’t fit their needs. They submitted a cancellation request before the trial ended and were pleasantly surprised to receive prompt confirmation and a refund for an accidental monthly fee.
Service Interruption: During a scheduled maintenance, a user was unable to access their account for two days. After contacting our support team regarding the inconvenience, they were issued a partial refund as a gesture of goodwill for the downtime experienced.
Billing Clarification: A user noticed an unexpected charge that appeared to be unrelated to their current plan. Upon reaching out, our support team clarified that it was related to an add-on they had previously activated, and they were able to request a refund for that specific charge after deciding it wasn't needed.
The Easiest Way to Get a newsletter Refund
If you're frustrated trying to get a refund from newsletter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Heavenly Screen is a seamless process, designed to keep you informed every step of the way. Here are some efficient ways to ensure you're updated on your refund status:
Email Notifications: Keep an eye on your inbox for updates from us. Once your refund is processed, you’ll receive an email notification outlining the status and expected timeline.
In-App Alerts: If you're using our mobile app, allow notifications to receive instant alerts about your refund. You'll get updates as soon as your refund moves to the next stage.
Account Dashboard: Access your account dashboard on our website to view detailed information about your refund. Navigate to the Order History section where you can find a specific status update for each transaction.
Order History Check: Within the Order History tab of your account settings, you can click on a specific order to view its refund status, including any tracking numbers if applicable.
Billing Section Insights: The Billing section of your account provides an overview of all transactions, including any refunds. This includes dates, amounts, and the reason for any delays.
Customer Support Chat: For immediate assistance, use the built-in chat feature on our website or app. Our customer service representatives can provide real-time updates on your refund status and help resolve any issues.
FAQ
If you forgot to cancel your newsletter subscription on time, refunds may not be possible according to our policy. We encourage you to reach out to our customer support team for assistance, as they may be able to help clarify your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once your refund is initiated, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter. If you have any concerns about the timing, please feel free to reach out to our customer support team.
If you see a charge but do not have an active subscription, please check your email for any related communications or past subscriptions. You can also contact our support team directly through the website, providing details of the charge so we can assist you in resolving the issue.
If you are unable to obtain a refund directly from the newsletter, consider reaching out to customer service again for further assistance. You may also want to explore escalating your request within the support system for additional review. Additionally, reviewing your account details and subscription settings may provide more clarity on available options.
If the newsletter has declined your refund request, consider reviewing their refund policy for specific guidelines and eligibility criteria. You may also reach out to their customer support team again for clarification or to inquire about any alternative options available. Additionally, ensure that your account details and transaction history are accurate, as this can help facilitate the conversation with support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)