How to Get a newsletter Refund

• Proof of Subscription: Gather your subscription confirmation email or receipt that includes the order number and subscription details.
• Transaction ID: Locate the unique transaction ID associated with your purchase, which can typically be found on your billing statement or confirmation email.
• Account Information: Prepare your account login details, including your registered email address and username, to verify your identity.
• Refund Request Form: Ensure you have filled out the specific refund request form provided on the Mondelez International newsletter website, if applicable.
• Reason for Refund: Clearly outline your reason for the refund, as required by the refund process, ensuring it complies with the specific guidelines set by the merchant.
• Communication History: Keep a record of any previous communications with customer service regarding the purchase to reference during the refund process.
• Terms and Conditions Reference: Review the refund policy outlined in the terms and conditions of the newsletter to ensure your request aligns with their stated policies.

At Mondelez International, we value our users and strive to provide clarity regarding what rights you have concerning your newsletter subscription. Understanding your eligibility for a refund is important for managing your account effectively. Below are specific situations that might qualify you for a refund based on your subscription experience:

• Account Overlap: If you recently subscribed and believe that your new subscription overlaps with an existing one for the same service, you may be eligible for a refund for the overlapping period.
• Service Interruption: Should you experience a significant disruption in the newsletter service that prevents you from accessing content for an extended period, you might qualify for a refund for the affected subscription duration.
• Technical Issues: If there are persistent technical issues that inhibit your ability to access the newsletter content effectively, you may be entitled to a refund for the duration these issues occur.
• Change in Subscription Terms: Any substantial changes to the terms of your subscription that you do not agree with could prompt eligibility for a refund if they affect your access or enjoyment of the service.
• Promotional Error: In cases where a promotional pricing error impacted your subscription cost, you may qualify for an adjustment or refund reflecting the correct pricing.

For any of these situations, we recommend contacting our customer support team to discuss your account and explore your eligibility for a refund. Your satisfaction is our priority, and we aim to provide assistance in managing your newsletter experience.

Refunds can be a hassle, but in many cases, our users at Mondelez International have successfully navigated the process. Here are some specific scenarios where users claimed refunds effectively:

• Subscription Downgrade: A user decided to switch from a premium newsletter plan to a basic one after realizing they were not utilizing all premium features. They contacted customer support, clarified their subscription options, and successfully received a refund for the difference in price for the current billing cycle.
• Account Management Query: After an accidental activation of a special offer that extended their subscription by an additional month, a user reached out for clarification. Once they confirmed they did not intend to enroll, support issued a refund for the new charges without any issues.
• Content Access Issue: A subscriber faced technical difficulties that prevented access to specific newsletters for several days. Upon reporting the issue to customer service, the team validated the situation and promptly issued a refund for the affected period to ensure user satisfaction.
• Trial Period Confusion: A user thought their free trial had ended but wasn't sure about the transition to a paid plan. After discussing their account status with support, they found they were still within the trial period and chose to cancel, successfully receiving a refund for the minor charge that had appeared in error.

Tracking the status of your refund with Mondelez International is designed to be seamless and efficient. Here are the best ways to stay updated on your refund progress:

• Email Notifications: Keep an eye on the email account associated with your Mondelez International account. We send detailed updates regarding your refund status, including when it is approved and processed. Look for emails specifically titled "Refund Status Update" for immediate alerts.
• In-App Notifications: If you have our mobile app, enable push notifications to receive real-time updates about your refund status directly on your device. This is the fastest way to keep track of changes.
• Account Dashboard: Log in to your account on the Mondelez International website and navigate to the "Order History" section. Here, you can view details of all your orders, including any pending refunds. Click on the specific order to see its refund status.
• Billing Section: Within the account settings, you can access the "Billing" section, which provides a comprehensive overview of your transactions and refund statuses. Look for entries labeled "Refund Pending" or "Refund Completed" to track the progress.
• Customer Support Tools: Utilize our dedicated support feature within the app or website. If you have questions about your refund, you can submit a query directly through the support section, ensuring that you get personalized assistance.