Understanding how newsletter subscriptions work can often take a backseat until an unexpected charge appears. If you've found yourself wondering about subscription renewals or refund eligibility, this guide is here to help. We will walk you through the ins and outs of newsletter subscription refunds, who qualifies for them, and the straightforward steps to request your money back efficiently. By the end, you'll feel more informed and empowered in managing your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Gather your registered email address and account username associated with your subscription.
Transaction ID: Locate the transaction ID from your purchase confirmation email or your account billing history.
Date of Purchase: Note the date when you subscribed to the newsletter for reference.
Reason for Refund: Prepare a clear explanation for your refund request, detailing why you are seeking a refund specific to the newsletter.
Payment Method Details: Have the payment method you used ready (credit card, PayPal, etc.) for verification.
Copy of Terms and Conditions: Review and have a copy of the terms and conditions related to refunds to reference specific policies related to your claim.
Email Correspondence: If applicable, keep any previous communication with Not Just A Patch regarding subscription issues.
Subscription Confirmation Email: Retain the original confirmation email from your subscription as proof of purchase.
Cancellation Confirmation: If you’ve canceled your subscription, keep any confirmation email or message that verifies this action.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from newsletter subscription
At Not Just A Patch, users have certain rights regarding their newsletter subscription, particularly concerning potential refunds. These rights are closely tied to the nuances of digital content delivery and subscription management. As a subscriber, you may be interested in understanding various situations that could influence your eligibility for a refund.
If you experience technical issues: Should you encounter prolonged technical difficulties that prevent you from accessing the newsletter content, you may qualify for a refund for the billing period affected.
Content dissatisfaction: If you believe that the content of the newsletter does not align with what was advertised or promised, you might be eligible for a refund within a specified timeframe after the subscription charge.
Subscription cancelation: In cases where a subscription was canceled but a billing cycle has begun, users can inquire about eligibility for a refund for that cycle, contingent on the specific terms of service.
Automatic renewal concerns: If you did not receive adequate notification regarding an automatic renewal of your subscription, you may want to explore options for a refund under those circumstances, depending on the notification policies in place.
Subscription gift scenarios: If you received a subscription as a gift and are unable to use it, there may be refund options available that pertain specifically to gifts, subject to the terms outlined by Not Just A Patch.
For any inquiries regarding your specific situation, it is advisable to refer to the customer support resources available to clarify your eligibility status based on your subscription circumstances.
Step-by-Step Process to Request Your newsletter subscription Refund Like a Pro
If you purchased through notjustapatch.com:
Visit the notjustapatch.com website and log in to your account.
Navigate to the Account Settings section.
Select Billing to view your subscriptions.
Locate the subscription for the newsletter and click on Request Refund.
In the refund request form, mention that the subscription renewed without notice.
Confirm your email address and submit the request.
Check your email for further instructions or confirmation regarding the refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the notjustapatch subscription.
Tap on Report a Problem.
Choose the reason for your refund request; use the phrasing "the subscription renewed without notice" or "the account was unused" for better chances.
If you purchased through Google Play:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions > Subscriptions.
Find the notjustapatch subscription.
Tap on Manage and then Cancel Subscription.
After cancellation, select Request a Refund in the subscription menu.
Indicate the reason as "the subscription renewed without notice" or that the account was unused.
If you purchased through Roku:
On your Roku device, navigate to the Home screen.
Scroll to Streaming Channels.
Select My Channels and find notjustapatch.
Press the * button on your remote and select Manage Subscription.
Choose Cancel Subscription.
Go to the Roku website and log in to your account.
Visit the Order History section.
Select the relevant transaction and click on Request Refund.
In your refund request, state that the subscription renewed without notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my newsletter subscription. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference, if applicable.
Please confirm the receipt of this request and the initiation of the refund process within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review is complete, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Expect your refund to be completed within 5-7 business days.
Refunded
The full amount of your subscription has been refunded.
You should see the funds returned to your account within 3-5 business days.
Partially Refunded
A portion of your subscription fee has been refunded based on your request.
Check your transaction history to see the refunded amount.
Completed
Your refund process is complete, and you’ll receive a confirmation email shortly.
All refunds will show in your account transactions.
Canceled
Your refund request has been canceled upon your request.
Your subscription remains active, and you will continue to receive newsletters.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore several real-world scenarios where users successfully claimed refunds related to their newsletter subscriptions. These examples highlight common situations that can arise during subscription management and how users navigated them effectively.
Subscription Overlap: A user intended to upgrade their newsletter subscription to a higher tier but accidentally kept both the old and new subscriptions active. Upon reaching out for clarification, they were able to receive a refund for the unneeded duplicate subscription without any issues.
Promotional Credit Usage: A user utilized a promotional credit during a limited-time offer but later realized they had missed the deadline for opting in to a longer subscription plan. Contacting support for assistance, they successfully obtained a refund for the remainder of the promotional plan, as it hadn’t been used fully.
Temporary Service Interruption: During a routine newsletter update, a user experienced a temporary service interruption that affected access to past issues. The user reached out with a request for a refund for the downtime, explaining the inconvenience faced, and was pleased to receive a refund for that billing period.
Unintended Subscription Renewal: A user forgot that their newsletter subscription was set to auto-renew and was surprised by the charge. They contacted customer service to inquire about their options and were effectively issued a refund after clarifying their intention to cancel post-renewal.
The Easiest Way to Get a newsletter subscription Refund
If you're frustrated trying to get a refund from newsletter subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Not Just a Patch can be straightforward if you know where to look. Here are some tips to help you efficiently monitor your refund:
Email Notifications: Be on the lookout for emails from Not Just a Patch regarding your refund. These will contain updates on its status and any next steps if necessary.
In-App Notifications: If you’re using the Not Just a Patch mobile app, enable notifications to receive real-time updates about your refund process directly on your device.
Account Dashboard: Log in to your account and navigate to your Order History. Here, you can see the status of your refund request along with any relevant details.
Billing Section: Check the Billing section of your account settings for a detailed view of your refund history, including dates and amounts refunded.
Refund Progress Updates: In the email updates and account dashboard, you’ll find information about your refund's progress, such as whether it’s pending, processed, or completed.
Customer Support: If you need further assistance, you can reach out to the Not Just a Patch support team through their help center, where they can provide personalized updates based on your account.
FAQ
We understand that it can be easy to forget to cancel your subscription on time. Unfortunately, if the subscription has already renewed, we are unable to process a refund. We encourage you to review your subscription status and set reminders to help manage future renewals.
Refunds for newsletter subscriptions typically take 5 to 10 business days to process, depending on your bank or payment provider. You may see the credit appear in your account during this timeframe, but it can vary based on individual financial institutions.
If you notice a charge but believe you do not have an active subscription, please check your account details on our website to verify your subscription status. If you still have questions or concerns, contact our customer support team with your transaction information, and they will assist you in resolving the matter.
If you are unable to obtain a refund directly from your newsletter subscription, consider reaching out to customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure it receives appropriate attention. Additionally, reviewing your account details and subscription status may provide further insights into your options.
If your refund request has been denied, consider reviewing the newsletter's refund policy to ensure you meet the necessary criteria. You may also want to reach out to customer support again for clarification or further assistance. Additionally, double-check your account details to confirm your subscription status and ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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