Many users only consider billing when they encounter an unexpected charge, often following an automatic subscription renewal. Understanding the refund process can be essential in these moments. This guide is designed to assist you in navigating NG PRODUCTIONS' refund policy, outlining who is eligible for refunds and providing clear steps to request your money back promptly. We aim to make this experience as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email you received after your purchase, which contains details about your order.
Transaction ID: Gather the unique transaction ID from your purchase to help streamline the refund process.
Account Information: Have your account login details ready to verify your identity quickly.
Reason for Refund: Clearly outline the reason for your refund request; whether it was a service issue or dissatisfaction.
Communication Records: Include any emails or messages exchanged with NG PRODUCTIONS related to your purchase or service experience.
Service Details: Prepare specific details about the service purchased, including date of service and any relevant project identifiers.
Payment Method Details: Have the method of payment information on hand, such as credit card or PayPal details used for the transaction.
Refund Policy Reference: Review and reference NG PRODUCTIONS' refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cash
Immediate (in person)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NG PRODUCTIONS
At NG PRODUCTIONS, we strive to provide our users with quality services and experiences. Understanding your rights regarding refunds is important, especially as our services are tailored specifically for film productions and related services. Users may find themselves in situations where a refund is applicable based on the specifics of their engagement with us.
The following conditions may qualify for a refund for customers of NG PRODUCTIONS:
Service Cancellation: If a scheduled film production service is canceled more than 14 days in advance, users might be eligible for a full refund, provided the cancellation request adheres to our policy timeline.
Failure to Deliver Services: In cases where NG PRODUCTIONS is unable to fulfill its commitment to a scheduled service due to unforeseen circumstances, affected users may qualify for a refund.
Session Rescheduling: If a booked session is rescheduled by NG PRODUCTIONS and the new timing is not suitable for the user, they could be eligible for a refund upon request.
Incorrect Payment Processing: Situations where payments are processed incorrectly due to technical issues may be grounds for a refund, assuming users provide necessary evidence supporting their claim.
Service Quality Issues: Users who experience significant issues with the quality of delivered services that do not meet the agreed standards may inquire about refund eligibility, contingent upon proper documentation of the concerns raised.
It’s always advisable for users to review their account status and service agreements to understand their rights and eligibility regarding refunds. For specific circumstances, please refer to our official policies or contact our customer service for further guidance.
Step-by-Step Process to Request Your NG PRODUCTIONS Refund Like a Pro
If you purchased through NG PRODUCTIONS.com:
Visit ngproductionfilms.com and scroll to the bottom of the page.
Click on Contact Us.
Fill out the contact form with your information:
Name
Email Address
Membership ID or Order Number
In the message section, mention that you are requesting a refund for your membership and specify the renewal date.
Emphasize that your account remains unused or highlight that the subscription renewed without prior notice.
Submit the form and await a response via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your NG PRODUCTIONS subscription.
Tap on Report a Problem at the bottom of the page.
Select Request a Refund.
Choose Reason for Request and specifically state that the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) and select Account.
Choose Purchase History.
Locate your NG PRODUCTIONS subscription and tap on it.
Select Refund.
Follow the prompts and explicitly mention any relevant details like an unused account or lack of notice before renewal.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Manage Your Account.
Navigate to Subscriptions and locate your NG PRODUCTIONS membership.
Click on the subscription, then select Request a Refund.
In the request, explain that the subscription renewed unexpectedly and you wish to have your money returned.
Submit your request and check your email for further instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to NG PRODUCTIONS for Refund
Script
Copy
Subject: Refund Request – NG PRODUCTIONS Account [Your Email]
Dear NG PRODUCTIONS Team,
I hope this message finds you well.
I'm writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
We'll review your request within 3-5 business days to determine eligibility.
Processing
Your refund is currently being processed by our team.
You can expect your funds to be credited back to your account within 5-7 business days.
Refunded
Your refund has been successfully issued.
The funds should appear in your account shortly. Check with your bank for timing.
Partially Refunded
A portion of your original payment has been refunded.
You will receive only part of your payment back. Check your email for details.
Completed
The refund process is complete, and your account has been credited.
No further action is needed on your part; your funds are back in your account.
Canceled
Your refund request has been canceled.
You may need to submit a new request if you still want a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At NG PRODUCTIONS, we strive to provide excellent service and customer satisfaction. Below are some examples of real user scenarios where refunds were successfully claimed by our valued clients.
Project Cancellation: A client decided to cancel a pre-scheduled film production project due to unforeseen circumstances. After discussing the situation with our customer support team, they received a prompt refund for the deposit made, ensuring a smooth financial transition.
Service Interruption: During an ongoing video production, a technical issue caused a temporary service interruption. Once the issue was resolved, the affected client reached out and was granted a partial refund for the hours that could not be utilized, reflecting our commitment to accountability.
Change of Scope: A client needed to alter the scope of an existing project, which resulted in a significant change to the agreed service package. After negotiating the new terms, they received a refund for the difference in services not rendered, illustrating our flexibility in project management.
Non-Delivery of Digital Assets: After a scheduled release of digital content was delayed, a client requested a refund for the installment payment made. After verifying the situation, we promptly processed their request, ensuring customer satisfaction and trust in our services.
The Easiest Way to Get a NG PRODUCTIONS Refund
If you're frustrated trying to get a refund from NG PRODUCTIONS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with NG PRODUCTIONS is designed to be a straightforward and efficient process. Here are the steps you can follow to keep an eye on the progress of your refund.
Email Notifications: Keep an eye on your email inbox, as NG PRODUCTIONS sends out updates regarding your refund status. Look for emails with subject lines such as "Refund Status Update" to stay informed about any changes.
Account Dashboard: Log into your NG PRODUCTIONS account and navigate to your dashboard. Here, you can select the "Order History" section to view all transactions, including any refunds that have been initiated.
Billing Section: Go to the "Billing" section under your account settings. This area provides detailed information about your purchases and shows the status of any pending refunds, helping you monitor their progress.
Mobile App Alerts: If you use the NG PRODUCTIONS mobile app, enable notifications to receive real-time updates on your refund status directly on your device. This feature ensures you're always informed, even on the go.
Refund Progress Details: Within your order history, NG PRODUCTIONS provides detailed information about your refund progress, including the date it was initiated and any expected processing times. Reference this information for clarity on when you might receive your funds.
Customer Support: If you have questions or need further clarity about your refund status, you can reach out to NG PRODUCTIONS' customer support through the app or website. They can provide personalized updates regarding your refund.
FAQ
Refunds for subscriptions are generally not issued if cancellation is not completed by the specified deadline. We recommend reviewing our cancellation policy for specific details on timing and eligibility for refunds. If you have any further questions, please reach out to our customer support for assistance.
Refunds typically take 5 to 7 business days to process after they have been approved. Please note that the exact time for the funds to appear in your account may vary depending on your bank or card issuer.
If you see a charge but do not have an active subscription, please check your billing history and any associated accounts to ensure there are no pending transactions. If the charge seems incorrect, contact our customer support team with the details for further assistance. We will help clarify the situation and address any concerns.
If you are unable to obtain a refund directly from NG PRODUCTIONS, consider reaching out to their customer service again for further assistance or to clarify any unresolved issues. Additionally, you may explore the option of escalating your inquiry within their support system to ensure your concerns are fully addressed. Lastly, reviewing your account details may provide insights into your transaction and any related policies.
If NG PRODUCTIONS has declined to issue a refund, thoroughly review their refund policy as it may provide insights into eligibility and conditions. You may also consider reaching out to their support team again for further clarification or to explore potential alternatives. Additionally, checking your account details could help ensure that all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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