How to Get a NHTI Advising Refund

• Proof of Payment: Ensure you have your receipt or confirmation email for the advising fee or service purchased.
• Account Information: Gather your NHTI Advising account details, including your username and any associated email addresses.
• Transaction ID: Locate the transaction ID from your payment confirmation to facilitate quicker processing of your refund request.
• Reason for Refund: Prepare a detailed explanation of why you are requesting the refund, as this is typically required.
• Service Details: Reference specific advising sessions or services that were provided to ensure clarity regarding your request.
• Any Correspondence: Include relevant emails or messages exchanged with NHTI Advising related to your request or concerns.
• Contact Information: Make sure your current phone number and email address are readily available for any follow-up communication.

At NHTI Advising, we understand that questions about billing and eligibility for refunds can arise as users navigate our services. Our mission is to provide comprehensive advising to support academic and career goals. If you find yourself in a situation requiring clarification on refund eligibility, it's crucial to review specific scenarios that may apply to your case.

• Cancellation of Services: If you formally canceled your advising sessions prior to the scheduled appointment, you may be eligible for a refund on unused services.
• Session Rescheduling: In instances where a session was canceled by NHTI Advising and a reschedule was not accommodated, you might be eligible for a refund for that specific advising session.
• Service Inaccessibility: Should you experience technical difficulties that prevent access to your scheduled sessions, this may qualify you for a refund, depending on the duration and nature of the inaccessibility.
• Billing Errors: In the event of an incorrect charge related to your advising subscription, clarification may lead to eligibility for a refund, allowing for any discrepancies to be rectified.
• Change in Academic Status: If there is a substantial change in your academic status that affects your need for our advising services, this may be reviewed for potential refund eligibility.

We encourage users to reach out for a detailed conversation regarding their specific circumstances, as each situation is evaluated on the basis of the information provided. NHTI Advising is committed to ensuring clarity and satisfaction within our billing practices.

NHTI Advising provides personalized academic counseling and support services to its users, guiding students in their educational journeys. Below are scenarios where users successfully claimed refunds for various situations related to their accounts:

• Account Upgrade Misunderstanding: A student upgraded their advising package in hopes of receiving additional resources but soon realized it didn’t match their needs. After discussing their situation with customer service, they received a full refund for the upgrade.
• Session Scheduling Conflict: A user booked a series of advising sessions, but due to an unforeseen scheduling conflict, they could not attend the sessions. After notifying NHTI Advising about the situation, they were granted a refund for the missed sessions.
• Service Transition: After enrolling in a particular advising program, a user found that another program better suited their goals. Upon contacting support to discuss their options, they successfully transitioned to the new program and received a refund for the initial enrollment fee.
• Annual Subscription Change: A long-time subscriber decided to downgrade their annual subscription to a monthly plan after assessing their current academic needs. By reaching out to NHTI Advising before the renewal date, they received a prorated refund for the unused portion of the annual subscription.

Tracking your refund status at NHTI Advising is straightforward and can be done through various methods. To ensure you stay updated on your refund process, follow these specific tips:

• Email Notifications: NHTI Advising sends refund status updates directly to your registered email. Keep an eye out for emails titled "Refund Update" which will provide details on the status and estimated time of arrival for your refund.
• Account Dashboard: Log into your NHTI Advising account and navigate to the Billing Section of your account dashboard. Here, you can view all your recent transactions, including refunds, along with their current status.
• Order History: In the Order History tab, you will find a detailed list of your orders, refunds included. Each transaction will indicate whether your refund is pending, processed, or completed.
• Mobile App Notifications: If you use the NHTI Advising mobile app, ensure that notifications are enabled. You will receive real-time updates about your refund status via in-app notifications.
• Customer Support: If you have any questions or need clarification regarding your refund, you can reach out to NHTI Advising's customer support through the contact form on their website or by phone. They can provide personalized assistance and update you on your specific case.