How to Get a NHTI Advising Refund

• Account Login Information: Have your NHTI Advising account username and password ready to access your account details.
• Transaction ID: Gather the specific transaction ID for the purchase you are requesting a refund for, which can typically be found in your confirmation email.
• Date of Transaction: Note the exact date when the service or product was purchased, as this will assist in locating your order quickly.
• Reason for Refund: Clearly articulate your reason for the refund request (e.g., service not delivered, dissatisfaction with course content).
• Supporting Documentation: Collect any relevant documents or correspondence that supports your case, such as emails with advisors or screenshots of service issues.
• Payment Method Details: Have information ready regarding how you paid (credit card, PayPal, etc.), including the last four digits of the card used.
• Refund Policy Understanding: Review NHTI Advising’s refund policy to ensure that your request complies with their guidelines, noting any specific timelines or conditions.

At NHTI Advising, we prioritize providing effective guidance to our users, and understanding your rights regarding refunds is essential. Our services focus on educational advising for students at NHTI, and the eligibility for refunds may depend on individual circumstances regarding the advising sessions you engage in. Below are some specific situations that may qualify for a refund request:

• Session Cancellation: If you have scheduled an advising session and have provided at least 24 hours' notice for cancellation, you may be eligible for a refund of the session fee.
• Service Non-Delivery: If a service that you have paid for was not delivered at the agreed time due to exceptional circumstances, you might qualify for a refund.
• Underperformance of Service: If you believe that the advising service did not meet the quality standards laid out in our guidelines, you could be eligible for a refund, contingent upon a review of your feedback.
• Account Status Changes: If there are changes to your status with NHTI that affect your eligibility for ongoing advising, you may inquire about refunds related to future sessions that will no longer be applicable.
• Billing Errors: In cases where you believe that an incorrect amount was charged for the services you have availed, clarification can be sought, and if applicable, a refund might be processed.

It is important to review your specific circumstances and contact our support team to understand whether your situation may qualify for a refund.

At NHTI Advising, users often interact with various services tailored to assist with academic planning and career development. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Overlap: A student realized they accidentally subscribed to a semester-long advising package instead of a monthly one. Upon reaching out to customer support, they explained their situation, and the team promptly processed a refund for the extra charges while adjusting their billing to the correct plan.
• Event Cancellation: A workshop that a student registered for was unexpectedly canceled due to scheduling conflicts. After contacting NHTI Advising to confirm the cancellation, the student received a full refund within a few business days, ensuring they were not out of pocket for the missed opportunity.
• Account Transition: A user had recently switched academic programs and found that their advising package no longer aligned with their new goals. They contacted NHTI Advising, discussed their options, and successfully obtained a refund for the remaining balance of their subscription, which was then applied towards a more suitable advising service for their new program.
• Billing Inquiry: A graduate student noticed an unexpected charge on their account after a change in their advising services. They reached out for clarification, and after verifying their new plan details, it was determined that a refund for the clerical error would be issued, returning the discrepancy to their account.

Tracking your refund status with NHTI Advising is straightforward when you know where to look. Follow these steps to efficiently monitor the progress of your refund:

• Email Notifications: Keep an eye on the email associated with your NHTI account. Refund updates are typically sent via email, so check your inbox for messages detailing the status of your refund.
• Account Dashboard: Log into your NHTI Advising account and navigate to the **Account Dashboard**. Here, you can find specific information about your refund under the **Billing Section**.
• Order History: In addition to the dashboard, reviewing your **Order History** will provide insights on past transactions, including refund status. Each entry shows whether a refund is pending, completed, or denied.
• In-App Notifications: If you're using the NHTI Advising mobile app, check the **Notifications** section. Refund updates will appear here as push notifications for quick access.
• Refund Progress Details: When viewing your refund status, you will see specific information such as the expected processing time, the amount refunded, and any notes regarding the request.
• Contact Support: If there are any discrepancies or if you need further assistance, don’t hesitate to reach out via the support options available in your account or through the **Help Center**.